Beatrice Lang
The Percentage of Income Payment Plan Plus (PIPP) is a program that allows income-eligible customers to pay a percentage of their household’s monthly income toward their gas or electric bill, rather than a bill based on their actual usage. PIPP is offered by most major utility companies regulated by the Public Utilities Commission of Ohio (PUCO), but some companies are not required to offer it. If you are looking to cancel your PIPP plan, it is important to understand the process and any potential consequences. The specific steps for cancelling your PIPP plan may vary depending on your utility company and location, so it is recommended to contact your electric company directly for guidance on cancelling your PIPP plan.
| Characteristics | Values |
|---|---|
| Who to contact to cancel PIPP | Local energy assistance provider, such as the county's Community Action Agency |
| Who to contact for PIPP issues | Dominion Energy: 866-DOM-HELP (866-366-4357) |
| Who to contact for temporary disconnection of service | SRP Construction Contact Center: (602) 236-0777 |
| Who to contact for PIPP enrollment | Local Community Action Agency (CAA) or the Ohio Department of Development (ODOD) at 1-800-282-0880 or at www.energyhelp.ohio.gov |
| Who to contact for PIPP rules | Local energy assistance provider |
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What You'll Learn
Cancelling PIPP in Ohio
The Percentage of Income Payment Plan Plus (PIPP) is a year-round program that allows income-eligible customers in Ohio to pay a percentage of their household’s monthly income toward their gas or electric bill, instead of a bill based on their actual usage.
To cancel your PIPP plan, you will need to contact your local energy assistance provider. In most counties, this is the county's community action agency (CAA). You can locate your local CAA by contacting the Ohio Department of Development (ODOD) at 1-800-282-0880 or visiting www.energyhelp.ohio.gov.
If you are switching to a different energy supplier, you may not need to cancel your PIPP plan. However, if the supplier you choose bills its customers directly, then your PIPP plan will be canceled, and future benefits could be affected. If the supplier uses the utility to bill on its behalf, you will not notice any change regarding your PIPP benefits.
If you are temporarily disconnecting your electric service for electrical work, you will need to contact your electric company to request this. If you are with SRP, for example, you can call the SRP Construction Contact Center at (602) 236-0777 between 7 a.m. and 5 p.m. Monday through Friday, excluding holidays.
It is important to note that disconnection of utility services can occur at any time of year, even if elderly people or small children are in the home. Therefore, it is advised to take any official disconnection notice seriously, regardless of the season.
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Cancelling PIPP in Virginia
The Percentage of Income Payment Program (PIPP) is a billing program that helps income-challenged Dominion Energy customers in Virginia manage their electric bills year-round. Under PIPP, customers pay a monthly bill amount, or "PIPP Amount," based on a percentage of their household income and primary heat source. For example, if your monthly income is $1,000 and your primary heat source is electric, your monthly PIPP payment would be capped at $100 (10% of your income).
To cancel your participation in PIPP in Virginia, you will need to contact Dominion Energy. You can find their contact information on their website or your local Department of Social Services office. It is important to note that cancelling PIPP may result in the loss of certain benefits, such as the waiver of security deposits and late payment fees. Additionally, future LIHEAP benefits may be impacted.
When contacting Dominion Energy or your local Department of Social Services office, be sure to have your account information ready. You may also be asked to provide a reason for cancelling your participation in PIPP. It is important to understand the implications of cancelling PIPP and how it may affect your future energy bills and assistance programs.
If you are considering cancelling PIPP due to financial difficulties, there may be other assistance programs available to help you. You can contact your local Department of Social Services or visit CommonHelp online to explore alternative options. Additionally, you may apply for any assistance program to help with your PIPP amount due.
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Cancelling PIPP with Dominion Energy
The Percentage of Income Payment Plan (PIPP) is a year-round program that allows income-eligible customers to pay a percentage of their household’s monthly income toward their electric bill instead of a bill based on their actual usage. PIPP is available to Dominion Energy customers in Virginia who meet the income eligibility requirements.
To cancel your participation in PIPP with Dominion Energy, you will need to contact the company directly. You can find the contact information for Dominion Energy on their website or your local Department of Social Services. When you contact them, be sure to have your account information and any other relevant details ready. Ask to speak to a representative about cancelling your PIPP enrollment. They will be able to guide you through the process and provide you with any necessary forms or documentation.
It's important to note that cancelling PIPP may affect your future benefits. If you were enrolled in PIPP through your electric utility company, cancelling your contract with them will also cancel your PIPP benefits. If you switch to an alternative supplier, your benefits may also be impacted. However, there are exceptions to this rule, such as if the change is due to a government aggregation program or a Commission-approved savings guarantee plan.
Additionally, if you have any outstanding balances or arrears on your Dominion Energy account, be prepared to discuss these as well. Cancelling PIPP may result in reconnect fees, returned item fees, or unauthorized usage charges, which you will need to pay before any payments will be applied to your outstanding balance.
Remember to carefully consider your options before cancelling PIPP, as it is designed to assist income-challenged individuals in managing their electric bills. There may be other assistance programs or payment plans available to you if you are struggling to keep up with your energy bills. You can contact your local Community Action Agency or the Office of the Ohio Consumers' Counsel for more information on available resources.
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Cancelling PIPP with Ameren Illinois or ComEd
The Percentage of Income Payment Plan (PIPP) is a program that allows income-eligible customers to pay a percentage of their household's monthly income toward their gas or electric bill instead of a bill based on their actual usage. PIPP is available to customers of Ameren Illinois and ComEd in Illinois, as well as Dominion Energy and APCo in Virginia.
To cancel your participation in PIPP with Ameren Illinois or ComEd, you will need to contact your electric company or supplier directly. You can find their contact information on their respective websites or your monthly bill statement. When you reach out to them, be sure to have your account information handy and inform them of your intention to cancel your PIPP enrollment. They will guide you through the necessary steps and provide you with any relevant information regarding the cancellation process and potential implications for your future billing or benefits.
It is important to note that, as per legislation, PIPP is only applicable to the primary service account. If you have multiple accounts, cancelling PIPP for one account will not affect the others. Additionally, if you are receiving LIHEAP funds or have received them in the previous 12 months, your PIPP benefits may be impacted by the cancellation. This is because, by law, you should not be enrolled with an alternative supplier if you are receiving LIHEAP funds or have participated in PIPP within the last year.
Before cancelling PIPP, it is recommended to explore other available options and programs that can assist you in managing your utility bills. These could include payment plans, energy assistance programs, or energy conservation measures. Remember that disconnection of utility services can occur at any time of the year, so it is crucial to stay current on your payments and explore alternative arrangements if you are facing financial challenges.
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Cancelling PIPP and avoiding disconnection
The Percentage of Income Payment Plan (PIPP) is a program that helps income-eligible customers manage their electric bills by allowing them to pay a percentage of their household income instead of their actual usage-based bill. PIPP is offered by most major utility companies regulated by the Public Utilities Commission of Ohio (PUCO), but it is not available to everyone. If you are a customer of Dominion Energy or APCo, you may be eligible for PIPP for your electric bill.
To cancel your participation in PIPP, you should contact your local energy assistance provider or your utility company. It is important to note that cancelling PIPP may result in disconnection of your utility services, especially if you have outstanding balances. If you are unable to pay your bills, there are other assistance programs available to help you avoid disconnection.
The Home Energy Assistance Winter Crisis Program (HEAP Winter Crisis Program) is a benefit that provides a payment to your utility company once per heating season, which can help you avoid a heat shut-off or reconnect your service. This program is available to households with an income at or below 175% of the federal poverty level. You can apply for this program through your local Community Action Agency (CAA) or energy assistance provider.
Additionally, the Winter Reconnection Order (WRO) allows consumers of investor-owned utilities to avoid disconnection or reconnect their services by paying a portion of the total amount owed, plus a reconnection fee. This option is available to all electric and natural gas customers served by investor-owned utilities, regardless of income.
To avoid disconnection, it is important to stay current on your bill payments and seek assistance if you are struggling to make payments. Contact your utility company as soon as possible to discuss payment arrangements and explore other assistance programs that may be available to you.
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Frequently asked questions
If you want to cancel your PIPP, you should contact your local energy assistance provider. In most counties, this is the county's community action agency.
No, the disconnection will not be stopped due to a pending PIPP cancellation. If the account is in disconnect status when you cancel your PIPP, you must pay the outstanding amount to stop the disconnection.
There are several other programs that can help with utility bills, including the HEAP Winter Crisis Program and the HEAP Summer Crisis Program.
