Umair Gaines
The City of Windhoek is licensed to distribute electricity in the municipal area. The City of Windhoek retains proprietary ownership of the metering and cable on consumers' premises. In some cases, property owners may own and be fully responsible for cables within their property boundaries. The City of Windhoek has also started rolling out Token Identifiers (TID) to update all prepaid electricity and water meters to comply with required updates to continue functioning after the 2024 deadline.
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What You'll Learn
- The City of Windhoek retains ownership of metering
- Consumers are responsible for electrical installation after the metering point
- The City of Windhoek is licensed to distribute electricity in the municipal area
- The City of Windhoek will roll out Token Identifiers to update prepaid electricity and water meters
- The new tariff system measures the cost of electricity used based on the time of day
The City of Windhoek retains ownership of metering
The City of Windhoek consists of nine departments, including the Department of Electricity, which work together to enhance service delivery to the residents of the capital. One of the key responsibilities of the city is the management and distribution of electricity within its municipal area. The city has the authority to distribute electricity and handle applications for electricity connections in City-supplied areas.
In terms of metering, the City of Windhoek retains proprietary ownership of the cable and metering on consumers' premises. This means that while the consumer is responsible for the electrical installation after the metering point, the city owns and maintains the meters. This ownership arrangement applies in various cases, including townhouse developments, where the city manages the electricity supply.
To ensure the accurate measurement of electricity consumption, the City of Windhoek has implemented a new tariff system that calculates the cost of electricity based on the time of day it is used. This system takes into account peak and standard hours, with corresponding rates. Additionally, the city is taking proactive steps to update its prepaid electricity and water meters to comply with required updates. The City of Windhoek is also evaluating the demand for electric vehicle (EV) charging stations and considering factors such as market size and integration into the city's transport and energy frameworks to inform policy decisions and investment strategies.
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Consumers are responsible for electrical installation after the metering point
Consumers of electricity in Windhoek are responsible for the electrical installation after the metering point. This means that any issues or problems that arise after the point at which electricity is metered are the responsibility of the consumer, not the City of Windhoek.
The City of Windhoek does retain proprietary ownership of the metering on consumers' premises. This means that, in most cases, the City owns the equipment that measures electricity consumption. This includes the cable and the meter itself. However, in some cases, property owners may own and be fully responsible for the cable within their property boundaries, even though the City still owns the meter.
It is important to note that the City of Windhoek does not guarantee an uninterrupted supply of electricity. While they aim to provide a reliable and continuous supply, there may be brief variations in voltage or interruptions from time to time due to circumstances beyond their control. In such cases, the City is not liable for any consequential losses, such as appliance damage, and consumers should claim these through their insurance.
To apply for an electricity connection in the City of Windhoek, consumers must submit an application through their chosen electrical contractor. The electrical contractor will complete the necessary forms and submit them to the City. This process ensures that the correct metering and electrical installation are put in place, with the consumer being responsible for the installation after the metering point.
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The City of Windhoek is licensed to distribute electricity in the municipal area
While the City of Windhoek aims to ensure a steady electricity supply, it does not guarantee uninterrupted service. Variations in voltage and temporary interruptions may occur due to circumstances beyond the city's control. In such cases, the city is not liable for any consequential losses, such as appliance damage, and residents are advised to claim such damages through their insurance.
The City of Windhoek retains proprietary ownership of the electric meters and cables on consumer premises. This means that in the event of appliance damage due to electrical interruptions, the city is not held liable as residents are expected to claim through their insurance. However, consumers are responsible for the electrical installation after the metering point. In some cases, property owners may own and be fully responsible for the cables within their property boundaries.
To apply for an electricity connection in a City-supplied area, residents must submit an application for a "Supply of Electricity" through an approved City of Windhoek Electrical Contractor. This application must be accompanied by a copy of the resident's latest fully paid services (municipal) account, a completed online form, and a site plan. The electrical contractor will then complete the application process on the resident's behalf.
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The City of Windhoek will roll out Token Identifiers to update prepaid electricity and water meters
The City of Windhoek has announced that it will roll out Token Identifiers (TIDs) to update all prepaid electricity and water meters. This update is necessary to comply with required updates for the meters to continue functioning after the 2024 deadline. The software that runs these prepaid meters will expire worldwide by 24 November 2024, and without the update, the meters will stop accepting new credit tokens, leaving customers without utilities.
From 1 March, TID Rollout field officers will start visiting premises with prepaid meters to enter the two special tokens to update the meters and ensure that customers can continue to purchase and recharge after the deadline. The City of Windhoek has requested that all customers with prepaid meters cooperate with the TID Rollout field officers, who will be easily identifiable by their CoW-branded PPE, official identity cards, and branded vehicles with the City of Windhoek logo.
Each meter must be manually reset by a technician, so access to the meter box is required. The TID Rollout field officers will carry out their duties from Monday to Friday, from 8 am to 7 pm, with weekend appointments available from 8 am to 4:30 pm.
The City of Windhoek retains proprietary ownership of the metering on consumers' premises, so it is responsible for initiating this update.
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The new tariff system measures the cost of electricity used based on the time of day
The City of Windhoek retains ownership of the electric meters in some cases, such as in town house developments. The consumer is responsible for the electrical installation after the metering point.
Time-of-use tariffs can help promote lower energy usage during peak periods. They can also be beneficial for those who use large appliances during off-peak times, such as washing machines and dishwashers. Additionally, time-of-use tariffs can be advantageous for those with solar systems, as they can be rewarded for exporting electricity to the grid during specific periods.
It is important to understand the different tariff options to choose the most suitable plan. The City of Windhoek provides electricity to residents within its municipal area, and consumers can refer to their website for more information on electricity-related matters.
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Frequently asked questions
Yes, the City of Windhoek does retain proprietary ownership of electric meters on consumers' premises.
The new tariff system measures the cost of electricity used based on the time of day at which the electricity is consumed.
No, the City of Windhoek does not own or operate any EV charging stations at present. However, the city is evaluating the demand for EV charging stations and is committed to promoting sustainable mobility solutions.
To apply for an electricity meter, you need to submit a copy of your latest fully paid services (municipal) account to your electrical contractor. They will then complete the online application form with you and submit it along with a site plan.
