Otis Singleton
Nashville Electric Service (NES) is one of the 12 largest public electric utilities in the United States, serving over 360,000 customers in Middle Tennessee. NES provides a customer service phone line that is operational from 8:00 a.m. to 6:00 p.m. Central Time, Monday through Friday, with 24/7 support for emergencies. While it is likely that NES archives phone calls, there is no explicit mention of this in publicly available sources.
| Characteristics | Values |
|---|---|
| Customer Service Phone Number | (615) 736-6900 |
| NES Emergency Hotline | (615) 234-0000 |
| Business Hours | 8:00 AM to 6:00 PM, Monday to Friday |
| Emergency Support | 24/7 |
| Address | 1214 Church St, Nashville, TN 37246, USA |
| Mailing Address | P O Box 305099, Nashville, TN 37230-5099 |
| Area Covered | 700 square miles (1,800 km2) |
| Counties Served | Davidson County and portions of six surrounding counties |
| Number of Customers | Over 360,000 |
| Number of Employees | Over 1,000 |
| Customer Satisfaction Rating | 1.5 out of 5 |
Explore related products
What You'll Learn
- Nashville Electric Service's customer service phone number is (615) 736-6900
- NES emergency hotline number: (615) 234-0000
- NES Power's request to contact them at least one business day in advance
- NES's corporate office is located at 1214 Church St, Nashville, TN 37246
- NES is one of the 12 largest public electric utilities in the nation
Nashville Electric Service's customer service phone number is (615) 736-6900
The Nashville Electric Service (NES) customer service phone number is (615) 736-6900. This phone number is the primary point of contact for all customer service inquiries and requests. Nashville Electric Service is one of the 12 largest public electric utilities in the nation, distributing energy to over 360,000 customers in Middle Tennessee. The company serves an area covering 700 square miles (1,800 square km), including all of Davidson County and parts of the six surrounding counties. Nashville Electric Service has more than 1,000 employees.
The NES phone number can be used to address various issues, including product/service inquiries, requests for information, and questions about payments and charges. The longest wait times for this phone line are typically on Fridays, while Sundays usually have the shortest wait times. It is important to note that the Nashville Electric Service customer support business hours, also known as NES hours, are from 8:00 AM to 6:00 PM Central Time, Monday through Friday. During these hours, customers can expect to reach a customer service representative.
For emergency situations, such as power outages or downed power lines, NES provides a separate 24/7 emergency hotline. The phone number for this hotline is (615) 234-0000, and it should only be used for urgent issues. Additionally, customers can also pay their NES bills by calling (615) 736-6900 and following the prompts. This payment service is available 24 hours a day, 7 days a week.
Electric Lift Recliners: Medicare Coverage and Benefits Explained
You may want to see also
Explore related products
NES emergency hotline number: (615) 234-0000
The Nashville Electric Service (NES) emergency hotline number is (615) 234-0000. This hotline is dedicated to addressing emergency situations and should only be used for urgent issues. The number is available 24 hours a day, 7 days a week, ensuring that customers can promptly report any emergency concerns.
When to Call the NES Emergency Hotline:
The NES emergency hotline is specifically designated for emergency situations. If you experience or witness any of the following, you should immediately dial the hotline number:
- Downed power lines: In the event of a downed power line, it is crucial to prioritize safety. Do not approach the area, and contact the hotline right away.
- Power outages: NES understands that power outages can occur at any time. Whether it's due to severe weather or unexpected technical issues, you can rely on the emergency hotline to report outages in your area.
- Emergencies involving NES infrastructure: If you witness or are affected by emergencies involving NES infrastructure, such as damage to power poles or substation issues, don't hesitate to call the hotline.
It is important to note that the NES emergency hotline is not the primary point of contact for general customer service inquiries and requests. For non-emergency matters, such as product/service questions, requests for information, or payment-related issues, customers should refer to the main NES customer service phone number during their business hours.
Nashville Electric Service, one of the largest public electric utilities in the nation, is committed to serving its customers and ensuring their safety. By providing a dedicated emergency hotline, NES offers a direct line of communication for urgent issues, allowing them to respond promptly and effectively to emergency situations. Remember, for emergencies, dial (615) 234-0000, and for all other inquiries, refer to their customer service number during their specified business hours.
Electric Meter Requirements for Multi-Family Homes: One or Two?
You may want to see also
Explore related products
NES Power's request to contact them at least one business day in advance
Nashville Electric Service (NES) is one of the 12 largest public electric utilities in the nation, distributing energy to over 360,000 customers in Middle Tennessee. NES Power requests that customers contact them at least one business day in advance to start, stop, or transfer service. This can be done by calling (615) 736-6900, Monday to Friday, 6 am to midnight, or Saturday, 7 am to 5 pm. NES also offers an online account service, allowing customers to manage their accounts, pay bills, and view outages.
For those who wish to visit the NES office in person, it is located at 1214 Church St., Nashville, TN 37246, and is open Monday to Friday, 8 am to 6 pm. NES recommends calling ahead to ensure that the relevant staff are available. The NES customer service phone line is available during the same hours as the office, and 24/7 emergency support is also provided for issues such as power outages or downed power lines.
NES provides several options for bill payment. Customers can pay online, by phone, by mail, or in person at various locations, including Enbright Credit Union branches and regional Kroger and Walmart stores. NES also offers assistance with utility bills through the NES Helps program, which can be reached by calling 211.
When moving and needing to cancel service, NES will take a final reading from the meter during regular business hours, Monday to Friday, and requests that customers provide a forwarding address. NES allows customers to keep their old accounts open for up to 60 days after moving and does not require the start date for new service to be the same as the turn-off date at the former address.
Electric AC Condenser: An Option for MK2 MR2 Owners?
You may want to see also
Explore related products
NES's corporate office is located at 1214 Church St, Nashville, TN 37246
The Nashville Electric Service (NES) corporate office is located at 1214 Church St, Nashville, TN 37246, USA. This address is the central hub for all of NES's operations, and it is where the company carries out many of its administrative functions. NES is headquartered in the heart of Nashville, providing electric service to all of Nashville Metro. The company serves an area covering 700 square miles, including all of Davidson County and parts of the six surrounding counties. With more than 1000 employees, NES is one of the 12 largest public electric utilities in the nation, supplying energy to over 360,000 customers in Middle Tennessee.
The NES corporate office is open from 8:00 AM to 6:00 PM, Central Time, Monday through Friday. Customers can contact NES by calling (615) 736-6900 during these hours to speak with a customer service representative. This phone number is the primary point of contact for customer inquiries and requests. NES also provides 24/7 emergency support for urgent issues such as power outages or downed power lines, which can be reported by calling the NES emergency hotline at (615) 234-0000.
If you plan to visit the NES corporate office in person, it is recommended to call ahead and ensure that the relevant personnel or department will be available to meet with you. The office is conveniently located near several dining and shopping options. Nearby restaurants include Paris Baguette, Puttshack, Chauhan Ale & Masala House, and Choy, all within a short walking distance. For those driving to the office, auto parts and gas station facilities are also available in the area.
Medicaid Coverage for Manual Wheelchairs: What's the Deal?
You may want to see also
Explore related products
NES is one of the 12 largest public electric utilities in the nation
Nashville Electric Service (NES) is one of the twelve largest public electric utilities in the United States, serving over 360,000 customers in Middle Tennessee. NES covers an area of 700 square miles (1,800 km2), including all of Davidson County and parts of the six surrounding counties. With more than 1,000 employees, NES is the operating name of the Electric Power Board of the Metropolitan Government of Nashville and Davidson County. The Electric Power Board was established in 1939 when the Tennessee Valley Authority (TVA) purchased the Tennessee Electric Power Co. (TEPCO) for $79 million, and the 500 TEPCO employees became a part of the newly created Nashville Electric Service.
NES provides its customers with various ways to manage their accounts and pay their bills. Customers can manage their accounts and pay their bills online through the NES website or the NES mobile app. They can also pay by calling the 24/7 automated phone line, by mailing a check or money order, or with cash through the Scan to Pay option at various retailers. NES also has self-service kiosks where customers can pay with cash, card, or e-check at any time.
NES offers several programs to help customers manage their monthly bills, and there are agencies that offer assistance with utility bills. NES was also one of only six public electric utilities in the nation to receive the American Public Power Associations Reliable Public Power Providers (RP3) Diamond status, awarded by the American Public Power Association (APPA). This designation is awarded to utilities that demonstrate a high level of service and excellence in reliability, safety, workforce development, and system improvement.
The Nashville Electric Service customer support team can be reached at $(615) 736-6900 from 8:00 AM to 6:00 PM Central Time, Monday through Friday. For emergencies such as power outages or downed power lines, NES provides 24/7 support through its emergency hotline: (615) 234-0000.
Meth: Electrical Fire Smell and Other Warning Signs
You may want to see also
Frequently asked questions
You can contact Nashville Electric Service (NES) by calling (615) 736-6900 or, in an emergency, the 24/7 hotline on (615) 234-0000. The NES customer support business hours are 8:00 AM to 6:00 PM Central Time, Monday through Friday.
Nashville Electric Service (NES) is one of the 12 largest public electric utilities in the US, distributing energy to over 360,000 customers in Middle Tennessee. It covers 700 square miles, all of Davidson County, and portions of the six surrounding counties.
The Nashville Electric Service's business hours are 8:00 AM to 6:00 PM Central Time, Monday through Friday. However, they provide 24/7 support for emergencies such as power outages or downed power lines.
People call the Nashville Electric Service for product/service inquiries, requests for information, and questions about payments and charges.
Yes, you can pay your bill over the phone by calling 615-736-6900 and following the prompts. You will need your 10-digit NES account number, and there is a $2.25 convenience fee for this service.
