Umair Gaines
Power outages can be frustrating and stressful, and they can occur due to various reasons, including equipment failure, severe weather, or a surge in electricity demand. The Los Angeles Department of Water and Power (LADWP) and Burbank Water and Power (BWP) offer resources to help customers prepare for and manage power outages. Both departments provide outage maps and multiple contact options for reporting power outages, ensuring that customers can stay informed and receive timely assistance during unexpected events.
| Characteristics | Values |
|---|---|
| Emergency and outage calls | 1-800-DIAL DWP (1-800-342-5397) |
| Hearing/Speech Impaired (TDD) | 1-800-432-7397 |
| Power Outage Map | Available |
| Notifications | Texts, emails or both |
| Medical emergency | 9-1-1 |
| Report an outage in Burbank | (818) 238-3700 |
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What You'll Learn
Power outage emergency contact numbers
It is important to have a list of emergency telephone numbers readily available and to keep a hard copy of these numbers in a memorable place. Local radio stations can also be a good source of information about restoration progress, safety tips, and other key information.
- 911: This is the general emergency response number in many areas. If you are experiencing a life-threatening electricity emergency, please call 911 immediately.
- 1-800-DIAL DWP (1-800-342-5397): The Los Angeles Department of Water and Power (LADWP) has a 24/7 emergency and outage hotline.
- 1 (800) 432-7397: For hearing/speech-impaired individuals (TDD), this TDD number is available Monday through Friday from 7:30 a.m. to 4 p.m., excluding holidays.
- After Hours: For Owens Valley customers, the after-hours electric outage number is (833) 325-2397.
- Utility Provider: Contact your utility provider to report the outage. Check the back of your utility bills or their website for contact information.
- 1-800-342-3377: If you have contacted your utility and still have questions, call the Department of Public Service's toll-free helpline. It is open Monday through Friday from 8:30 a.m. to 5 p.m.
Remember, in the event of a power outage, it is important to turn off major appliances and sensitive electronic equipment to prevent damage from a possible surge when the power is restored. Additionally, always follow safety guidelines when using alternative power sources, such as generators, and never use charcoal or gas grills indoors due to the risk of carbon monoxide poisoning.
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Reporting power outages
If you need to report a power outage, there are several ways to do so. Firstly, determine your location and the appropriate power provider. For instance, the Los Angeles Department of Water and Power (LADWP) provides a 24/7 phone line for reporting power outages: 1-800-DIAL DWP (1-800-342-5397). Additionally, they offer a phone number for hearing and speech-impaired individuals via TDD: 1-800-432-7397. These numbers can be reached during regular business hours, and there is also an after-hours number for electric outages in Owens Valley: (833) 325-2397. LADWP also provides a power outage map on their website, which can be useful for checking current outages in your area.
Some power providers, like LADWP, may offer multiple ways to report an outage. They allow customers to sign up for notifications via text messages, emails, or both. These notifications will be sent after a significant outage, when updates are available, and when power is restored. It is important to remember that outages may only affect certain portions of a neighborhood, so you may receive an alert even if your specific location is not affected.
Additionally, if you have a communication disability, some power providers offer alternative methods of reporting an outage, such as an online form or text messaging. It is always advisable to check with your local power provider to understand their specific procedures for reporting power outages and to utilize their designated channels for efficient and effective communication during such events.
In the event of an emergency or a medical emergency, it is crucial to dial the designated emergency number for your location, such as 911 in some areas. Remember that power outages can be effectively managed by following the established protocols provided by your local power provider.
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Power outage maps
Similarly, Idaho Power has an outage map on its website, which provides estimated restoration times and updates during storms or emergencies. It is important to note that conditions during such events can change rapidly, and thus, the accuracy of the information displayed on the map may be affected. Idaho Power's map also does not display outages impacting fewer than 10 customers.
On a broader scale, PowerOutage.us is an independent project that tracks, records, and aggregates power outages across the United States. Their map provides a national overview, allowing users to click on a specific state to obtain more detailed information. The data on this map is updated approximately every ten minutes, making it a reliable source of information during widespread power disruptions.
In addition to the maps, some organisations like Entergy provide online resources and information to help customers stay informed and safe during power outages. This includes details about how they work to restore power and steps taken to ensure quick and safe recovery.
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Water outage maps
The Los Angeles Department of Water and Power (LADWP) provides a power outage map on its website. This map allows customers to view current water and power outages and report any outages they may be experiencing. It is important to note that the map may not display if the internet browser options are set to only display secure data.
LADWP offers a 24/7 phone line for emergency and outage calls, which is also available for the hearing and speech impaired (TDD). Additionally, customers can sign up to receive notifications via text, email, or both about water and power outages. These notifications will be sent after a significant outage occurs, when updates are available, and when the power is restored.
The LADWP also provides a free home water management program called "My Water Insights." This program helps customers better understand their water usage through home water reports and a user-friendly online portal. Furthermore, to help manage the impacts of extreme heat, LADWP offers the Cool LA program, which is especially beneficial for older adults, income-qualified families, and underserved communities.
In addition to its focus on water and power, LADWP also promotes the use of electric vehicles (EVs) by offering rebates of up to $4,000 for qualifying used EVs purchased within 12 months of application submission. This initiative is in line with the department's efforts to assist customers in managing their energy use and reducing their environmental impact.
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Medical emergencies
In the event of a medical emergency during a power outage, the Los Angeles Department of Water and Power (LADWP) advises residents to dial 9-1-1. This number is available 24/7 for emergencies and can be used by those with hearing or speech impairments.
Additionally, the LADWP provides a power outage map on its website, which can be helpful to check the status of power outages in your area during a medical emergency. However, it is important to note that the map may not display if your internet browser options are set to only display secure data. The LADWP also offers a service where customers can sign up to receive notifications via text, email, or both after a significant power outage. This way, customers can stay informed about power outages and restoration times, which can be crucial in preparing for and managing medical emergencies.
For non-emergency medical situations, the LADWP recommends contacting their office during regular business hours, Monday to Friday, 8:00 a.m. to 4:00 p.m. (closed on holidays). They provide a dedicated phone line for reporting power outages in the Owens Valley during these hours. It is important to note that power outages can be reported at any time, as the LADWP has a 24/7 emergency and outage call line.
The LADWP also provides specific phone numbers for hearing- and speech-impaired individuals (TDD) to report power outages and address other concerns, such as scam, fraud, utility theft, tampering, and waste. This service is available Monday to Friday, 7:30 a.m. to 4 p.m., and closed on holidays. After hours, an additional phone number is provided specifically for electric outage reports in the Owens Valley.
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Frequently asked questions
You can report an electric outage to the Los Angeles Department of Water and Power (LADWP) by calling 1-800-DIAL DWP (1-800-342-5397). Representatives are available 24/7.
LADWP customers can sign up to receive notifications about electric outages via text, email, or both. You can also view a power outage map on the LADWP website. The City of Glendale offers Outage Text Alerts with real-time updates on the status of outages in your area.
Electric outages can be caused by mylar balloons, squirrels or other rodents and birds coming into contact with power equipment, traffic accidents that damage power lines, and high temperatures that overload power lines and transformers. Outages may also be scheduled for maintenance or to trim trees that have come into contact with power lines.
During an electric outage, you should have flashlights and extra batteries ready. Check for blown fuses or tripped circuits that may be the cause of the loss of power, and see if your neighbors have power. Unplug your electronics and appliances to prevent damage, and get updates from a battery-powered radio.
