Molly Ayala
To cancel your electricity service with Hawaiian Electric, you must notify the company in advance. You can do this by logging into your Online Customer Account or by registering for an account if you don't already have one. If you require additional time or assistance with paying your bill, you can refer to the payment assistance page for available options. It is important to note that Hawaiian Electric may occasionally need to shut off power with little or no notice due to extreme weather conditions or heightened wildfire risk.
| Characteristics | Values |
|---|---|
| Notify in Advance | Yes, up to 30 days |
| Online Customer Account | Yes, required to request stop service |
| Fee | $25 for same-day meter reconnection |
| Payment Methods | Automatic Bill Payment, Online, PayPal, Venmo, Apple Pay, Google Pay, Amazon Pay, Paymentus, Phone, Western Union |
| Medical Support | Yes, guidance available for power outages |
| PSPS | Yes, for safety during extreme weather conditions |
Explore related products
What You'll Learn
Cancelling Hawaiian electricity: Notify the company in advance
To cancel your electricity service with Hawaiian Electric, it is important to notify the company in advance. This can be done by making a request through your Online Customer Account. If you don't have an online account, you can register for one using your 12-digit electric account number. This will allow you to access services more quickly.
For those who prefer not to use the online service, a letter can be mailed to the company's customer service department at P.O. Box 2750, Honolulu, HI 96840. It is important to note that advance notification of up to 30 days is recommended when requesting a disconnection. This ensures a smooth cancellation process.
Additionally, if you have specific medical needs, such as life support systems or medication that requires refrigeration, it is crucial to contact your doctor or pharmacist for guidance on handling power outages. Preparing in advance for such situations is essential, and Hawaiian Electric provides resources to help you make a plan and stay safe during unplanned outages.
The Hawaiian Electric Mobile App is another useful tool that can be used to manage your service. Through the app, you can view your bill, update payment settings, and even start, stop, or move your service. This provides an easy and convenient way to handle your electricity needs on the go. Remember to always maintain up-to-date contact information and enable push notifications on the app to stay informed about any changes or updates to your service.
Sears Drop-In Electric Range: A Comprehensive Overview
You may want to see also
Explore related products
![Aloha Kitchen: Recipes from Hawai'i [A Cookbook]](https://m.media-amazon.com/images/I/91idnp0TEZL._AC_UY218_.jpg)
Stop service: Log in to your Online Customer Account
To stop your electricity service with Hawaiian Electric, you can notify the company up to 30 days in advance by logging into your Online Customer Account. Here's a step-by-step guide to help you through the process:
Step 1: Log in to Your Online Customer Account
Visit the Hawaiian Electric website and access your Online Customer Account using your login credentials. If you don't have an account yet, you can register by providing your 12-digit electric account number. This will allow you to manage your service preferences and make changes as needed.
Step 2: Navigate to the "Stop Service" Option
Once you are logged in, look for the "Stop Service" option. This is typically found under the "Electrical Services" or "Billing and Payment" sections of your account dashboard. Click on the relevant link to initiate the process.
Step 3: Provide Advance Notice (Optional)
Hawaiian Electric allows customers to provide advance notice of up to 30 days for service disconnection. This is not mandatory, but it can be helpful if you want to ensure a smooth transition. You can specify the date you would like your service to end, and Hawaiian Electric will work to accommodate your request.
Step 4: Complete the Request Form
Fill out the necessary details in the request form. Provide your account information, the address of the property where you want to stop service, and the desired date for disconnection. You may also be asked for your contact information and the reason for stopping the service.
Step 5: Review and Confirm Your Request
Before submitting your request, carefully review the details to ensure all the information is accurate. Confirm your request, and you should receive a confirmation message or number for your records.
It is important to note that if your request involves the physical removal of the meter, such as in the case of a building demolition, you will need to submit a separate "Remove Service" request. Additionally, if you or anyone at your home depends on life support or emergency equipment, it is crucial to make alternative plans in case of unplanned power outages.
By following these steps, you can conveniently stop your electricity service with Hawaiian Electric through your Online Customer Account. This process allows you to manage your service preferences and make necessary changes without having to visit a physical location or make phone calls.
Xcel Electricity in Longmont: Who's the Provider?
You may want to see also
Explore related products
Life support or emergency equipment: Prepare for power outages
If you or anyone in your household depends on life support or emergency equipment, it is important to be prepared for power outages. Here are some steps you can take to ensure your safety:
- Inform the Electric Company: Contact Hawaiian Electric and let them know that someone in your home relies on life support or emergency equipment. They will be able to address this during planned maintenance outages. You can also sign up for emergency outage communications and ensure they have your correct contact information.
- Develop a Contingency Plan: Create a backup plan in case of an unplanned power outage. This may include having a backup generator for life support systems or contacting your medical provider for guidance on handling emergencies and power outages.
- Prepare an Emergency Kit: Build a supply kit that includes flashlights, battery-powered lanterns, important phone numbers (emergency hotlines, medical contacts, relatives, etc.), and any other items recommended by the Hawaii Emergency Management Agency, such as hand sanitizer and face masks.
- Understand Your Utilities: Get acquainted with your home's utility boxes (electricity, water, and gas). Learn how to safely turn them off and have easy access to the necessary tools.
- Protect Your Electronics: Install surge protectors to safeguard electronic equipment, especially if you use medical devices that depend on electricity or batteries.
- Medication Considerations: If you or someone in your care requires medication that needs to be refrigerated, follow the U.S. Centers for Disease Control and Prevention (CDC) guidelines. They recommend throwing away refrigerated medication if the power has been out for more than a day, unless the medication label specifies otherwise.
- Stay Informed: Download the Hawaiian Electric Mobile App to view and report power outages. You can also follow them on social media for timely outage information and updates. Additionally, sign up for Hawaii County Civil Defense alerts to receive notifications about emergency outages.
Remember, while Hawaiian Electric works to provide reliable service, power outages can occur during emergency situations. By following these steps, you can better prepare yourself and your loved ones who depend on life support or emergency equipment.
Electric Trailer Brakes: Understanding Polarity for Optimal Performance
You may want to see also
Explore related products
PSPS: Public Safety Power Shutoff
To cancel your electricity service with Hawaiian Electric, you can notify the company up to 30 days in advance by requesting that your service be disconnected. This can be done by logging into your Online Customer Account. If you do not have an Online Customer Account, you can register for one to complete your request. If the request requires the meter to be physically removed (e.g., in the demolition of a structure), a service request will be needed to "Remove Service".
Now, here's some detailed information about PSPS: Public Safety Power Shutoff.
Hawaiian Electric implements a Public Safety Power Shutoff (PSPS) program as a last resort to protect communities and property during periods of heightened wildfire risk. PSPS involves deactivating power in high-risk conditions to prevent further hazards, such as damage to power lines, airborne debris impacting power infrastructure, and surrounding dry vegetation that could fuel wildfires.
Extreme weather conditions like strong winds and low humidity can trigger a PSPS. The company aims to provide advance notice, ideally 24-48 hours before a PSPS starts, through various channels like emails, phone calls, texts, social media, mobile app notifications, and news releases. However, in sudden hazardous situations, power may be shut off with little or no notice.
The duration of a PSPS depends on the persistence of extreme weather conditions and the level of risk. Once the weather improves, Hawaiian Electric will initiate the restoration process, inspecting equipment for damage before restoring power. Customers can refer to the Emergency Preparedness Handbook and the "How to Prepare for PSPS" webpage for guidance on PSPS preparation. It is recommended to maintain up-to-date contact information and download the mobile app to receive push notifications about PSPS updates.
Edison's Journey: Unveiling the Mystery of Electricity
You may want to see also
Continuous Service Program: Continue electricity between tenants
Hawaiian Electric offers a Continuous Service Program that ensures a seamless transition of electricity services between tenants. This program is ideal for landlords or property managers who want to maintain uninterrupted electric service for their rental properties, even during periods of vacancy.
Here's how it works:
- Enrollment: To enroll in the Continuous Service Program, you must first be an existing customer of Hawaiian Electric. If you're a new customer, you can sign up for service through their Online Customer Service Center. It's important to note that there is a one-time $20 service establishment fee for new service requests.
- Notification: Once enrolled, you can notify Hawaiian Electric about tenant changes, including move-outs and move-ins. This notification process can be done by logging into your Online Customer Account. It's recommended to provide at least one business day's notice for start or move services.
- Uninterrupted Service: With the Continuous Service Program, you can ensure that electricity is continuously provided to the property, even when there is a gap between tenants. This helps maintain essential functions like lighting and powering appliances, making the transition smoother for incoming tenants.
- Billing: Billing for the property will continue seamlessly under the account owner's name. Hawaiian Electric offers various payment methods, including automatic bill payment, online payments through their website or mobile app, payments through third-party services like PayPal, Western Union, or Paymentus, and more.
- Special Considerations: If you or any tenant relies on life support or emergency equipment, it's crucial to inform Hawaiian Electric. While they strive to maintain reliable service, unplanned outages can occur. In such cases, it's essential to have backup plans, such as a backup generator, to ensure the safety and well-being of those dependent on electricity for critical medical needs.
The Continuous Service Program offered by Hawaiian Electric provides peace of mind for landlords and property managers, ensuring that electricity remains connected during tenant transitions. With this program, you can focus on finding new tenants and managing your property without worrying about electricity disruptions or the hassle of reconnecting services for each new tenant.
Massachusetts' Hourly Electric Pricing: What You Need to Know
You may want to see also
Frequently asked questions
You can stop your electricity supply by notifying the company up to 30 days in advance by logging into your Online Customer Account. If you don't have an online account, you can register for one using your 12-digit electric account number.
You can create an Online Customer Account by visiting the Hawaiian Electric website and signing up with your 12-digit electric account number.
In emergency situations, you can request same-day meter reconnection pending advance company approval, resource availability, and an additional fee of $25.
Hawaiian Electric offers a Continuous Service Program that allows you to continue electric service hassle-free during periods when the property is unoccupied or between tenants.
