Trystan Casey
Southern California Edison (SCE) is a major utility company that provides electric service to customers in Southern California. The company offers various ways for customers to contact them and address their issues and concerns. While some customers have reported difficulties in reaching a live agent, there are several contact options available, including phone, email, and online request forms.
| Characteristics | Values |
|---|---|
| Phone Number | 1-800-655-4555 |
| Voltage Issue Number | 1-800-611-1911 |
| Customer Service Number | 800-239-2685 |
| [email protected] |
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What You'll Learn
Phone number: 1-800-655-4555
Southern California Edison is one of the largest electric utilities providers in the nation, serving a population of nearly 14 million across 5 million customer accounts.
The best way to contact Southern California Edison is by phone. The customer service number for general inquiries is 1-800-655-4555. This number can be used for account-related matters, including billing and electric rates. The call center for this number operates Monday to Friday, 7 am to 7 pm, and Saturday, 8 am to 5 pm, PT. The average hold time is 6 minutes and 13 seconds, with the longest hold times on Saturday and the shortest on Wednesday.
When calling Southern California Edison, it is helpful to have certain information ready to verify your identity as a customer, including your address or zip code, first and last name, or customer ID or account number.
In addition to the general inquiries line, there are several other dedicated phone numbers for specific issues. For reporting an outage or voltage issues, the 24/7 phone number is 1-800-611-1911. For internet service problems, tech support can be reached at 1-800-409-2365. For inquiries related to electric vehicles, call 1-800-438-4636.
For those who prefer not to call, Southern California Edison can also be contacted through email, social media, and mail. The best email to reach customer service is [email protected], although this method is considered difficult by customers. The company can also be contacted via direct message on Facebook or Twitter.
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Email: [email protected]
If you need to get in touch with Southern California Edison, you may be able to find the answer to your query on their website or FAQ pages. If you need to speak to someone, you can call Southern California Edison on 1-800-655-4555. This is the best number to call as 23% of customers reported successfully speaking to a real person. However, be prepared for a long wait time, especially if you call on a Monday.
If you would prefer to contact Southern California Edison by email, you can reach them at [email protected]. This is the best email address to use, as 83% of customers use this email address to address their issues and concerns.
When contacting Southern California Edison, it is helpful to have the following information to hand:
- Your address or zip code
- Your first and last name
- Your customer ID or account number
If you are contacting Southern California Edison about a service request, it is also helpful to provide the following information:
- Any access problems, such as locked gates or dogs
- Whether you are starting or stopping a service
- Your order confirmation number
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Live chat: press 2, then 7, then 6
If you're looking to get in touch with Southern California Edison, you've come to the right place. While there are various phone numbers and methods to contact them, here is a step-by-step guide for live chat:
Firstly, you will need to dial 1-800-950-2356. After dialling, do not press anything until you are prompted with the message, "If you don't have this information, press 2". At this point, you should press 2. Next, you will be asked whether you are a residential customer. If this applies to you, press 1.
From here, you will need to press 7 for "other options". This may take a few attempts, so be prepared to hang up and try again if you don't get through. Once you've pressed 7, wait for the automated system to cycle through its options a few times. After a few cycles, you should be put through to a live agent.
It is worth noting that some sources suggest pressing 6 after pressing 7, so you may need to try both options if the first attempt doesn't work. This process has been known to be a little frustrating, but it will eventually get you to a live chat with a Southern California Edison representative.
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Twitter and Facebook DMs
Southern California Edison (SCE) can be contacted via direct messages on their Facebook page. Their Facebook page has over 170,000 likes and can be found by searching for 'Southern California Edison' on Facebook.
You can also contact SCE via their Twitter account. Although it is unclear whether direct messages are monitored, you can send your concerns, complaints, and compliments as a direct message, or tag them in your tweets, and the customer care team will help you solve your issues and answer your questions.
The SCE email address, [email protected], is currently unavailable for customer support inquiries. However, you can still contact the Help Center via social media.
In addition to the above, you can also contact SCE via mail. Send your requests and general inquiries to the following address:
Southern California Edison
P.O. Box 800
Rosemead, CA 91770
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Move Center: submit a service request online
If you are looking to submit a service request online with Southern California Edison, you can do so via their Move Center. This is a quick and easy way to move your current electric service from one address to another within their service area.
To submit a request, you will need to provide some information to help them process your request faster. This includes any access issues, such as locked gates or dogs. You will also need to provide your address or zip code, first and last name, customer ID, or account number.
- Go to the Southern California Edison website and find the Move Center section.
- Log in to your account using your credentials. If you don't have an account, you may need to create one.
- Once logged in, navigate to the service request section and select the option to submit a new request.
- Fill out the request form with all the required details, including your contact information, service address, and the nature of your request.
- Review your request carefully before submitting it.
- You should receive an email confirmation once your request has been submitted successfully, along with updates as your request is being processed.
If you prefer to submit your request over the phone, you can call Southern California Edison at 1-800-655-4555. Note that there is a $5 service connection charge for starting or stopping a service, and they require at least 48 hours' notice for any service changes.
Additionally, if you are looking to speak to a live person, some sources suggest calling 800-950-2356 and pressing 2 when prompted, or calling 800-239-2685.
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Frequently asked questions
The customer support phone number for Southern California Edison is 1-800-655-4555.
Yes, some sources suggest calling 1-800-950-2356 and following the prompts to speak to an agent.
While Southern California Edison does not offer email support, you can contact them via [email protected].
The longest wait times are on Mondays, while the shortest are on Sundays. The average hold time is more than 30 minutes, and the average call time is 4 minutes.
To help speed up your call, you should have your address or zip code, first and last name, customer ID, or account number ready.
