Trystan Casey
If your electricity supply has been cut off, there are several steps you can take to get it back on. First, check if there is a problem with your fuse box and see if you can turn the power back on. If there is no electricity coming into your property, you may need to contact your electricity supplier to get reconnected. If you have a smart meter, you can try to reconnect it by pressing and holding certain buttons. If you have a Pay As You Go meter, you can try to reconnect it by topping up your balance and inserting your payment key or card into the meter. If you have recently moved into a property that has been empty for some time, you may need to set up a new connection with your electricity supplier.
Reconnecting electricity supply
| Characteristics | Values |
|---|---|
| When the electricity supply is disconnected | Check if there is an electricity meter on-site |
| Electricity meter is on-site | Find out who supplies the meter and set up an account with them |
| No electricity meter on-site | A new supply needs to be set up |
| No meter at the moment | Contact your DNO |
| Have a supply number already (MPAN for electricity) and a meter attached | Switch via the normal way online |
| No supply number | Contact your electricity supplier with the MPRN to order the reconnection |
| Need to get a wiring certification | Contact an electrical contractor |
| Need to get an installation certificate (I-cert) | Contact an NICEIC-qualified electrician |
| Electricity has been cut off | Check the fuse box to see if you can turn the power back on |
| Electricity cut off due to non-payment | Top up enough to bring your balance above £0 |
| Electricity cut off due to safety concerns | Contact ESB Networks |
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What You'll Learn
Contact your electricity supplier
If your electricity supply has been disconnected, you will need to contact your electricity supplier to get reconnected. You can find the 24-hour phone numbers for gas and electricity emergencies online. If you are unsure who your supplier is, you can use the energy network operator search tool to find your local energy network operator. Contact the network operator for your supplier details.
If you are a new occupant of the property, you do not need to know who the previous supplier was. You can register with a supplier of your choice and request the reconnection. As part of this process, the previous supplier will be contacted if necessary by the Meter Registration System Operator (MRSO).
If you have a supply number already (MPAN for electricity) and a meter attached, you can switch suppliers via the normal way online. If you do not have a meter, this will require a new supply to be set up.
If you have a Pay As You Go meter, you can reconnect your meter once you top up enough to bring your balance above £0. Before you reconnect, switch off all appliances. To switch your power back on, insert your payment key into the meter. If this does not work, or there is an error message on your meter, you should call your electricity supplier.
If the disconnection was due to building work, you may need a cert from an electrical contractor to confirm that the internal wiring is safe before the reconnection can be completed.
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Check your fuse box
If your electricity supply has been cut off, the first thing to do is to check your fuse box to see if you can turn the power back on. The fuse box is often found next to the meter at the point where the electrical wire enters your property from the mainline. If you have a Pay As You Go meter, you can reconnect it once you top up enough to bring your balance above £0. Before you reconnect, make sure to switch off all appliances. Then, insert your payment key into the meter. If the power doesn't come back on automatically, or there's an error message on your meter, contact your energy supplier.
If you are a new occupant of the property, it doesn't matter who the previous supplier was. Register with a supplier of your choice and request the reconnection. If you have a supply number already (MPAN for electricity) and a meter attached, you already have a new connection and can switch suppliers online. If you don't have a meter, this would require a new supply to be set up.
If the property has been disconnected on safety grounds, ESB Networks can arrange reconnection without a supplier request. However, a cert from an electrical contractor may be required to confirm the internal wiring is safe before the reconnection can be completed. If the reconnection cannot be completed within 24 hours, you will need to contact your supplier and request a reconnection order.
Once the reconnection order is received, an ESB Networks Technician will visit the site within 2 to 5 working days to complete the reconnection. They will usually offer an appointment window between 9 am and 1 pm or 1 pm and 5 pm. If the connection point is not up to current standards, it will be treated as a new connection and a new connection charge will apply.
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Get a wiring certification
If you need to get your electricity supply reconnected, you will need to contact your electricity supplier. They will be able to help you get reconnected, but only if you have an installation certificate (I-cert) that is dated within the past year. If you don't have an I-cert, or if yours is older than 12 months, you will need to get a new one from an NICEIC-qualified electrician.
Electricians can get certified by passing an electrical licensing exam conducted by their state board. These exams typically test electricians on their knowledge of electrical theory, national and local electrical codes. In some states, electricians need to get a master electrician certification to perform specialised electrical work. A master electrician directs and trains other electricians to install, maintain, or repair electrical wiring or equipment. They manage a team of electricians, study blueprints or technical diagrams, identify any electrical problems, and replace electrical wires or rewire a building.
In almost all states, electricians need to be certified. To be eligible for certification, a prospective electrician must have earned a high school diploma or its equivalent, and have gathered sufficient work experience.
The majority of electrical wires and cables sold will have specific ratings and/or certificates to define their intended use. The certification process ensures the cable meets the requirements of published safety standards such as OSHA and other safety organisations. Cable certification is usually carried out by a certifying organisation, or in some instances, a self-certification by the manufacturer. There are several certifying organisations designated as a Nationally Recognized Testing Laboratory (NRTL) by OSHA, including UL and CSA.
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Find your supply number
To reconnect your electricity supply, you will need to find your supply number, which is known as the Meter Point Reference Number (MPRN) or Meter Point Administration Number (MPAN). This unique number is specific to your property and identifies the electricity meter at your premises. Here are the steps you can take to find your supply number:
Firstly, check your previous energy bills or any correspondence from your energy supplier. The MPRN or MPAN is usually included in the bill or letter as a reference number. It is typically a 13-digit number for electricity (MPAN) or an 11-digit number for gas (MPRN).
If you don't have access to your old energy bills or related documents, you can try contacting your local Distribution Network Operator (DNO). Your DNO is responsible for managing the electricity network in your area. They will have records of the MPRN or MPAN for your property. Provide them with your address, and they should be able to locate the supply number for you.
In some cases, if you are renting or have recently purchased the property, the landlord or previous owner might have the supply number. They may have documentation or information that can help you locate the MPRN or MPAN.
Additionally, if there is a meter already installed at the property, you can try contacting the energy supplier associated with that meter. They may be able to provide you with the supply number or guide you in the right direction.
Once you have located your supply number, you can proceed with the rest of the reconnection process. This typically involves contacting your chosen electricity supplier and providing them with the necessary details, including your supply number. They will guide you through the specific steps required to restore your electricity supply.
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Top up your meter
If you need to reconnect your electricity supply, it's likely that your meter credit balance has run low. In this case, your meter(s) will have been preloaded with £15 of emergency credit per fuel type, which you can activate by following the steps provided by your energy supplier.
Once you've topped up your balance, you will have to reactivate your energy supply manually. The way you do this will depend on the type of meter you have. If you're using a Smart Prepayment Meter, press the Menu icon and then 'Top-up'. Select the fuel type you want to top up, and then follow the on-screen instructions.
If you're using a Smart Pay As You Go meter, make sure any sensitive or important electrical devices are turned off and/or unplugged before reconnecting your meter. Press the A button twice, and you should see "Press B for Elec". Press B once, and then press and hold the B button again. The screen should show "Supply enabled".
If you're using an Electricity meter Aclara SGM1400-B, SGM1411-B, SGM1412-B, SGM1415, SGM1416-B, SGM1422-B or SGM1430-B, SGM1431-B, SGM1432-B, SGM1433-B, press and hold the 'A' and 'B' buttons for about 10 seconds. You will hear a click when the supply has been reactivated.
If you're using a Pay As You Go meter, insert your payment key or card into the meter. Your power will come back on automatically. If it doesn't, or there's an error message, contact your energy supplier.
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Frequently asked questions
You will need to contact your electricity supplier. They will be able to reconnect you if you have an installation certificate (I-cert) that's dated within the past year. If you don't have a certificate, you can get one from an NICEIC-qualified electrician.
If there is an electricity meter on-site, you will need to find out who supplies this meter to get an account set up with them. If there is no meter, a new supply will need to be set up. If you have a supply number already (MPAN for electricity) and a meter attached, you can switch online.
Make sure any important electrical devices are unplugged before reconnecting your meter. Press the A button twice, then press B once. The screen should show "Supply enabled". Make sure the gas is turned off on any hobs or appliances before reconnecting your meter.
