Trystan Casey
PSEG Long Island customers can choose to read their electric meters themselves and submit the readings to PSEG, or they can have a PSEG meter reader do it for them. If you choose to read the meter yourself, you need to submit the numbers you see, including any zeroes, from right to left. If you have a smart meter, you can access MyMeter by logging in or registering for My Account at pseg.com or through the PSE&G mobile app. If your meter is outside, you don't need to be home for a PSEG meter reader to access it, but if it's inside or only accessible through a locked gate, you may need to make arrangements for the reader to access it.
| Characteristics | Values |
|---|---|
| Meter Reading | PSEG reads its customers' meters regularly to keep billing accurate. Customers can also submit readings through their accounts. |
| Meter Location | The meter can be found outside, mounted on an exterior wall near the electric line connection to the house. If it's not found outside, it may be mounted inside the house, in the basement, garage, laundry room, porch, attic, or closet. |
| Meter Type | PSEG is replacing existing electric meters with smart meters. These meters provide customers with more information about their energy use and allow PSE&G to improve customer service. |
| Meter Reading Instructions | For dial meters, read the numbers from right to left, recording the lower number when the dial rests between two numbers. If the pointer is between 0 and 9, record 9. For digital displays, simply read and submit the numbers, including any zeros. |
| Meter Reading Submission | Customers can submit meter readings through their PSE&G accounts, either manually or by uploading a picture of the meter. They can also call PSE&G's "Record-a-Meter" system. |
| Meter Reader Identification | PSEG Long Island employees carry identification cards with their photo, name, and company name. Customers should always ask to see identification before allowing anyone to enter their home. |
| Meter Reading Scheduling | Customers can access their meter reading history and schedule through their PSE&G accounts. Readings should be submitted no earlier than two business days before and within seven days after the scheduled date on the bill. |
| Meter Reading Accuracy | To ensure accurate billing, customers should ensure their bills are based on actual meter readings and be aware of the time period between readings. |
| Meter Reading Estimation | In months when PSE&G doesn't read the meter, the bill will include the word "estimated." Charges are based on weather conditions and prior monthly energy use, and PSE&G adjusts the bill to reflect actual usage when the meter is read. |
| Time-of-Use Rate | Customers billed on a time-of-use rate have a special type of meter that must be read by a PSEG Long Island meter reader. This includes rates 181, 182, 184, and 188. |
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What You'll Learn
Where is the meter?
If your electric meter is outside, you don't need to be home for a PSEG Long Island meter reader to access it. It will probably be mounted on an exterior wall near where the electric line connects to your home. If you cannot find it outside, it may be mounted inside your home. Indoor electric meters can often be found in a basement, garage, laundry room, porch, attic, or closet.
If your meter is outside, please ensure that all pets are confined on the scheduled meter reading date. For safety reasons, never tie a pet to a meter at any time. Remove any obstacles such as toys or tools that may prevent someone from reading your meter. Trim back any plants or bushes that are growing near your meter so it can be safely accessed without injury and without damaging your plants. If your meter is inside, or only accessible through a locked gate, the PSEG Long Island meter reader may need your help to access it. If you will not be home on your scheduled meter reading date, you may leave a key with a neighbor or loan one to PSEG Long Island. You can call 800-490-0025 to make arrangements. Always ask to see identification before allowing anyone to enter your home. Every PSEG Long Island employee carries an identification card. Look for the employee’s picture, name, and company name on the card. If you suspect someone is impersonating a PSEG Long Island employee, call 911 immediately and report the incident.
If you have a smart meter installed at your home or business, you can access MyMeter by logging into or registering for My Account at pseg.com or through the PSE&G mobile app.
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How to read a dial meter
PSEG reads its customers' meters regularly to keep billing accurate. You can also submit readings through My Account. In months when PSEG doesn't read your meter, your monthly bills will include the word "estimated" next to the meter reading. You can avoid this by submitting a meter reading up to three days before your scheduled reading.
Your electric meter will either have a digital display or dials. If your meter has dials, they read like clock hands. Start on the right and move to the left. If the dial rests between two numbers, record the lower number. If, however, the pointer rests between 0 and 9, record 9. Record every number, including zeros. When you report or call in your meter reading, report the numbers from left to right.
If your electric meter is outside, you don't need to be home for PSEG to access your meter. However, ensure that all pets are confined on the scheduled meter reading date. For safety reasons, never tie a pet to a meter. Please make sure to remove any obstacles that may prevent PSEG from reading your meter. Trim back any plants or bushes growing near your meter so they can safely access it without injury and avoid damaging your plants.
If your meter is inside, or only accessible through a locked gate, the PSEG meter reader may need your help to access it. If you will not be home on your scheduled meter reading date, you may leave a key with a neighbour or loan one to PSEG. Always ask to see identification before allowing anyone to enter your home. Every PSEG employee carries an identification card with their picture, name, and company name.
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How to read a digital meter
PSEG Long Island customers can read their own meters to monitor their electric energy use. If your meter is outside, it will likely be mounted on an exterior wall near where the electric line connects to your home. If you cannot find it outside, it may be mounted inside your home, in a basement, garage, laundry room, porch, attic, or closet.
Your electric meter will either have a digital display or dials. If your meter has a digital display, simply read the meter and submit the numbers you see, including any zeroes.
If your meter has dials, read and write down the numbers as shown on the dials from right to left. When the pointer is directly on a number, look at the dial to the right. If it has passed zero, use the next higher number. If it has not passed zero, use the lower number. Record the numbers shown by writing down the value of the dial on your extreme right first and the rest as you come to them. Should the hand of a dial fall between two numbers, use the smaller of the two numbers. When you report or call in your meter reading, report the numbers from left to right.
You can submit your meter reading through your PSEG account. Log in to access your meter reading history and schedule. In months when PSEG does not read your meter, your monthly bills will include the word "estimated" next to the meter reading. Your estimated charges are based on weather conditions and prior monthly energy use. PSEG adjusts your bill to reflect actual usage every time they read your meter.
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Submit your own meter reading
If you are unable to provide access to your electric meter on the scheduled reading date, you can submit your own meter reading. This can be done through the My Account service on the PSE&G website or through the PSE&G mobile app. Alternatively, you can call PSE&G's dedicated "Record-a-Meter" recording system at 1-800-622-0197 to log a reading.
To submit your meter reading, you will need to read your meter and provide the numbers you see, including any zeroes. Your electric meter will either have a digital display or dials. If your meter has a digital display, simply submit the numbers you see. If your meter has dials, read the dials from right to left, recording the number that the arrow is pointing to on each dial. When the hand on a dial is between two numbers, record the lower number, except if it is between 9 and 0, in which case you should record it as 9.
If you are billed on a time-of-use rate, you have a special type of meter that must be read by a PSEG Long Island meter reader. You can check if you are billed on a time-of-use rate by looking at your bill to see if you are billed as rates 181, 182, 184, or 188.
If you have a smart meter, you can access MyMeter through the My Account service or the PSE&G mobile app. Smart meters will provide near-real-time meter readings and will send electric-use information to PSE&G via a secure wireless communications network.
To ensure the accuracy of your meter reading, submit it no earlier than two business days before and within seven days after the scheduled meter reading date listed on your bill.
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Smart meters
PSE&G has been replacing existing electric meters with smart meters for its electric customers. The company reached a milestone in July 2023 by installing its millionth smart meter and is on track to complete the installations by the end of 2024.
While PSE&G encourages customers to adopt smart meters, customers can choose to opt out of the program. A one-time fee of $45 and a monthly opt-out fee of $12 are applicable for opting out. Business customers cannot opt out of the Smart Meter Program.
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Frequently asked questions
Your electric meter will either have a digital display or dials. If it has dials, read the numbers from right to left and write them down, including any zeros. When the hand on a dial is between two numbers, record the lower number, except if it is between 9 and 0, then record it as 9.
If your electric meter is outside, you don't need to be home. However, if your meter is inside, or only accessible through a locked gate, a PSEG employee may need your help to access it.
Every PSEG employee carries an identification card with their picture, name, and company name. If you suspect someone is impersonating a PSEG employee, call 911 immediately.
Yes, you can submit your meter reading through your PSEG account, either by logging in or by using the PSEG mobile app. You can also call PSEG's dedicated "Record-a-Meter" recording system.
Smart meters are electric meters that provide near-real-time meter reading and power outage detection. PSEG will replace existing electric meters with smart meters throughout their electric service territory, and they have already started the installation process.
