Beatrice Lang
Hawaiian Electric has been providing electricity to the Hawaiian Islands for over a century, serving 95% of Hawaii's 1.4 million residents on Oahu, Maui, Molokai, Lanai, and Hawaii Island. As of 31 December 2024, Hawaiian Electric had a total of 472,536 customers. The company has a long history in Hawaii, with its involvement in powering Iolani Palace, one of the world's first electrified royal residences, in 1886, and the electrification of Honolulu's streets in 1888. Hawaiian Electric has consistently sought to meet the power demands of the islands and has committed to providing quality service and exploring clean energy sources for future generations.
| Characteristics | Values |
|---|---|
| Total Number of Customers | 472,536 (as of 31/12/2024) |
| Percentage of Hawaii Residents Served | 95% |
| Total Population Served | 1.4 million |
| Islands Served | Oahu, Maui, Molokai, Lanai, and Hawaii Island |
| Renewable Energy Percentage | 36% (as of 2024) |
| Solar Power Projects | Kawailoa, Waipio, Mililani, West Loch Solar Project |
| Awards | "Utility of the Year" by Utility Dive (2019), Edison Award (1995) |
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What You'll Learn
- Hawaiian Electric Company (HECO) provides electricity for 95% of Hawaii's residents
- HECO offers rebates and incentives to promote energy efficiency
- Customers can report power outages via a map or a 24/7 customer service phone line
- HECO offers multiple payment methods, including online, via the HECO app, by phone, by mail, or in-person
- The basic electric bill structure is the same for all Hawaiian electric companies
Hawaiian Electric Company (HECO) provides electricity for 95% of Hawaii's residents
The Hawaiian Electric Company (HECO) is the main electricity provider across the Hawaiian Islands, serving 95% of the state's residents. HECO provides electricity to the islands of Oahu, Maui, Molokai, Lanai, and Hawaii Island. As of December 31, 2024, HECO had a total of 472,536 customers.
HECO offers a range of services to its customers, including a convenient way to pay their bills. Customers can pay through their online accounts, the HECO mobile app, an automated telephone system, by mail, or by visiting a walk-in payment center. The company also provides a 24/7 customer service helpline to address any queries or issues, including power outages.
HECO is committed to promoting energy efficiency and offers various rebates and incentives to its customers. These include the Solar Water Heater Rebate Program, which offers a rebate of up to $1,000 for solar water heaters, as well as discounts on heat pumps, solar thermal, and photovoltaic systems. The company also encourages the use of Home Energy Management Systems (HEMS), offering a rebate of up to $1,000, enabling customers to monitor and control their energy use and save on their electric bills. Additionally, HECO offers rebates on Energy Star-qualified appliances, such as refrigerators, clothes washers, dishwashers, and room air conditioners, ranging from $35 to $500.
The company also has a focus on renewable energy, with a renewable energy percentage of 36% in 2024. HECO provides information on its renewable energy programs and helps customers identify the right program for their needs.
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HECO offers rebates and incentives to promote energy efficiency
Hawaiian Electric is the primary electricity provider for 95% of residents in the State of Hawaii, serving a total of 472,536 customers as of December 31, 2024. The company offers a range of rebates and incentives to promote energy efficiency and help Hawaii achieve its goal of 100% clean energy by 2045.
One of the customer incentive programs offered by Hawaiian Electric is the Fast Demand Response (DR) program, which rewards Oahu and Maui business customers for reducing their electricity usage during peak energy periods. The company also offers the BYOD Plus program, which provides incentives for customers to add a new energy storage system to their existing or new rooftop solar system.
In partnership with independent companies, Hawaiian Electric provides grid services on Oahu, Maui, and Hawaii Island. Customers who sign up with one of their Power Partners can help balance electricity supply and demand and receive monthly bill credits to reduce their electricity bills.
Hawaiian Electric also offers interest-free financing programs for solar water heaters in collaboration with the County of Maui. This program can be combined with a $1,000 solar water rebate from Hawai'i Energy and qualifying state and federal tax credits, making solar water heaters more affordable for Maui County residents.
Additionally, Hawai'i Energy offers cash rebates to residents on Hawaii Island, Lanai, Maui, Molokai, and Oahu to invest in energy-efficient equipment for their homes. These rebates are available for a variety of purposes, including water heating, lighting, appliances, air conditioning, and solar water heater tune-up. By switching to more energy-efficient options, residents can significantly reduce their electric bills and contribute to the state's clean energy goals.
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Customers can report power outages via a map or a 24/7 customer service phone line
As of 31 December 2024, Hawaiian Electric had a total of 472,536 customers, providing electricity for 95% of residents in the State of Hawaii across Oahu, Maui, Molokai, Lanai, and Hawaii Island.
When it comes to reporting power outages, customers have a few options available to them. One option is to use the Hawaiian Electric mobile app, which is available for both Apple and Android devices. Through the app, customers can report outages, view status reports of known outages, and see outages near their current location. Alternatively, customers can refer to the outage maps available on the Hawaiian Electric website. These maps provide information on the latest outages and are available for Oahu, Maui County, and Hawaii Island.
In addition to the digital options, customers can also report power outages by calling the 24/7 trouble lines. When reporting an outage over the phone, customers are asked to provide their address, a description of the situation, the time the outage started, and any information about the probable cause of the outage, such as a car accident or a fallen pole. This specific information helps the trouble crews restore power as quickly and safely as possible. It is worth noting that heavy call volumes may sometimes result in calls not getting through, in which case customers are advised to call back or connect via social media.
While Hawaiian Electric offers 24/7 support for power outages, they also encourage customers to first check if the issue might be related to their household electrical system. Before contacting the company, customers should check their home circuit breakers or fuses, as well as ask their neighbours if they are experiencing similar issues. This initial troubleshooting step can help identify whether the problem originates from the customer's home or the wider power grid.
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HECO offers multiple payment methods, including online, via the HECO app, by phone, by mail, or in-person
Hawaiian Electric Company, Inc. (HECO) is the primary electricity provider across the Hawaiian Islands, servicing 472,536 customers as of 31 December 2024. This accounts for 95% of residents of the State of Hawaii, including those on Oahu, Maui, Molokai, Lanai, and Hawaii Island.
HECO offers multiple payment methods to its customers, ensuring convenience and accessibility. Firstly, customers can pay their bills online by logging into their account on the official HECO website. This allows customers to manage their payments from the comfort of their homes or anywhere with an internet connection.
Secondly, HECO offers a user-friendly mobile app, providing a convenient and secure way to pay bills on the go. The app can be downloaded on smartphones, giving customers quick access to their accounts and payment options.
Thirdly, customers can make payments over the phone by calling HECO's automated telephone system. This method is particularly useful for customers who may have difficulty accessing the internet or the app, or for those who prefer a more direct interaction. HECO also provides a 24/7 customer service phone line, where customers can ask questions about their bills, report power outages, and receive assistance with other concerns.
For those who prefer traditional methods, HECO accepts payments by mail. Customers can send their payments to designated addresses, ensuring they include the necessary account information for accurate processing.
Lastly, HECO offers in-person payment options at walk-in payment centres. These centres are conveniently located to allow customers, especially those who may not have access to digital payment methods, to pay their bills directly and receive immediate assistance if needed.
HECO strives to provide its customers with a range of payment methods to suit their diverse needs and preferences. By offering online, app-based, telephone, mail, and in-person options, HECO ensures that customers can choose the most suitable and convenient way to manage their electricity bills.
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The basic electric bill structure is the same for all Hawaiian electric companies
Hawaiian Electric is the main electricity provider across the Hawaiian Islands, serving 95% of residents on Oahu, Maui, Molokai, Lanai, and Hawaii Island, which equates to 472,536 customers as of 12/31/2024.
The basic structure of electric bills is the same for all Hawaiian electric companies. The bill will include an account summary, which details the billing period and what is owed. This section will also outline any outstanding balance from the previous bill. The total amount due will include current charges, adjustments, and any outstanding balance. Adjustments may include fees for service establishment, late payment fees, or returned check fees. The bill period section will detail electricity usage during the billing period and the rate schedule used to calculate charges. This section will also outline the number of days in the billing period.
There are a number of factors that contribute to the final charges. The customer charge covers the fixed costs of providing electric service, including meter reading and bill processing. The non-fuel energy charge covers the costs of operating power plants and maintaining the electric system. The energy cost recovery charge is adjusted monthly to reflect changes in fuel costs and purchased energy expenses. The IRP cost recovery charge allows the company to recoup costs from long-term energy planning. Finally, the PBF surcharge is used to fund energy efficiency programs and customer incentives.
Hawaiian Electric offers a range of payment methods, including online, via the mobile app, through an automated telephone system, by mail, or in person at a walk-in payment center. Customers can also take advantage of rebates and incentives to reduce costs and promote energy efficiency. These include the Solar Water Heater Rebate Program, which offers up to $1,000 for solar water heaters, and the Installing Home Energy Management System (HEMS) Rebate, which offers up to $1,000 for customers who install a system to monitor and control their energy use.
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Frequently asked questions
As of 31/12/2024, Hawaiian Electric had a total of 472,536 customers.
Hawaiian Electric provides electricity to 95% of residents in the State of Hawaii, including those on Oahu, Maui, Molokai, Lanai, and Hawaii Island.
Hawaiian Electric offers rebates and incentives to its customers, such as the Solar Water Heater Rebate Program, rebates for installing a Home Energy Management System (HEMS), and Energy Efficient Appliance Rebates.
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