Molly Ayala
Helen Electricity Network Ltd is responsible for electricity transmission and distribution in almost the entire Helsinki region, and also sells electricity all over Finland. The company offers a range of services to its customers, including free electricity accident insurance cover, a free text message service to alert customers about power cuts, and an online service to monitor energy usage and manage contracts. While the exact number of customers is not publicly available, Helen's large-scale operations and extensive service offerings indicate a substantial customer base.
| Characteristics | Values |
|---|---|
| Customer Service Availability | 24/7 |
| Area of Operation | Finland |
| Electricity Distribution Area | Helsinki |
| Services | Electricity, district heating, cooling, and accident insurance cover |
| Contract Options | Indefinite-term, fixed-term, supply obligation |
| Online Services | Oma Helen, Yritys Helen |
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$16.9 $26.95
$68
What You'll Learn
- Helen Electricity Network Ltd. is responsible for electricity transmission in Helsinki
- Helen offers free electricity accident insurance cover to its customers
- Customers can manage transactions online via Oma Helen
- Helen provides a free text message service to alert customers about power cuts
- Helen Electricity's online service provides customers with an overview of their electricity usage
Helen Electricity Network Ltd. is responsible for electricity transmission in Helsinki
Helen sells electricity across Finland, and the local electricity network company is responsible for electricity distribution in the region. Helen Electricity Network Ltd is responsible for electricity transmission and distribution in almost the entire Helsinki region. The company provides electricity connections to properties and construction sites.
Helen Electricity Network Ltd is one of Finland's biggest distribution network companies, alongside Caruna and Elenia. The power transmission grid in Finland is supervised and developed by the Finnish national grid company Fingrid Oyj.
Helen offers its customers free electricity accident insurance cover in connection with their contracts. Customers can also receive alerts about power cuts via a free text message service. The company also provides an online service that gives an overview of electricity usage, contract and billing information, and energy usage and production data.
In addition to electricity, Helen provides district heating and cooling services in Helsinki. District heating is the most popular form of heating in the city, and district cooling is suitable for homes, offices, businesses, and special facilities.
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Helen offers free electricity accident insurance cover to its customers
Helen is an energy company that provides electricity, district heating, and district cooling to its customers. It has been in the energy business for over 100 years and serves customers all over Finland, with a focus on the Helsinki region.
Helen offers a range of energy solutions and digital services to its customers, including an online service that provides an overview of electricity usage, updates on contracts and bills, and easy management of energy-related matters. One notable benefit that Helen provides to its electricity customers is free electricity accident insurance cover.
This insurance policy is provided in conjunction with the customer's contract and covers all members of their family. It compensates for personal injuries caused by electrical accidents at home or during leisure activities outside the home. The insurance covers treatment costs and permanent injuries, with a maximum cover of €8,500. This insurance is especially relevant given that preliminary inspections of electrical appliances are no longer mandatory in the EU, and defective appliances may enter the Finnish market.
Helen's electricity accident insurance serves as an additional layer of protection for its customers. If a customer already has an accident insurance policy, Helen's electricity accident insurance will provide extra coverage. The policy is underwritten by Pohjola Insurance Ltd and is valid until further notice. In the event of an accident, customers are required to submit a notice of injury after the treatment period.
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Customers can manage transactions online via Oma Helen
Unfortunately, I couldn't find the exact number of customers Helen Electricity has. However, I can provide information on how customers can manage transactions online via Oma Helen.
Oma Helen App
The Oma Helen app is available to all Helen electricity customers and can be downloaded for free from the App Store (iOS) or Google Play (Android). The app offers a quick and easy way to access and manage your contract and billing data, insights into your electricity consumption and solar panel production, even at an hourly level. With the app, you can:
- View your current contract type and electricity costs
- Monitor your energy consumption and identify peak usage times
- Track your solar panel energy production
- Access your billing history and manage billing methods
- Change your billing address
- Stay updated with frequently asked questions about billing and contracts
Oma Helen Browser Version
The Oma Helen browser version offers a more extensive view of your energy usage and is better suited for managing multiple contracts and their invoicing data. You can download an energy usage report and view detailed consumption and production data from your metering points. The browser version also includes a chatbot feature, available 24/7, which provides answers to frequently asked questions and helps you manage your customer account.
Both the app and browser versions of Oma Helen provide customers with convenient tools to manage their electricity-related transactions and make informed decisions about their energy usage.
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Helen provides a free text message service to alert customers about power cuts
Helen Electricity Network Ltd is responsible for electricity transmission and distribution in almost the entire Helsinki region. The company distributes electricity to Helsinki residents, serving customers of all energy companies. Helen also sells electricity across Finland, and customers can transfer their electricity contracts to new addresses.
To ensure customers are well-informed about their electricity usage, Helen offers a free text message service to alert them about power cuts. This service is provided at no extra charge, and customers can subscribe by sending a text message to the service number 040 4800 444. The text should be in the format: HELEN TILAA
This service is particularly useful for staying updated on energy matters, especially when combined with the online service that provides an overview of electricity usage and contract details. By utilising these tools, Helen customers can effectively manage their energy-related affairs.
In addition to its electricity services, Helen also offers district heating and cooling options. District heating, a popular choice in Helsinki, provides a carefree and economical heating system for city residents. Meanwhile, district cooling offers an eco-friendly solution for homes, offices, and businesses seeking to reduce their carbon dioxide emissions.
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Helen Electricity's online service provides customers with an overview of their electricity usage
Helen Electricity is a Finland-based company that sells electricity to households, companies, and housing companies across the country. The company also provides district heating and cooling services, which are popular forms of heating and cooling in Helsinki.
Helen Electricity's online service, Oma Helen, provides customers with an overview of their electricity usage. This service is available 24/7 and can be accessed via a web browser or a mobile app. Oma Helen gives customers detailed information about their energy usage and production, even on an hourly basis. It also allows customers to view their billing history, change their billing due dates and methods, and transfer their contracts to new addresses.
In addition to the online service, Helen Electricity also offers a free text message service that alerts customers about power cuts in their area. The company's website also provides information on known interruptions in the distribution of electricity.
For customers who are moving or looking for a new electricity contract, Helen Electricity offers the option to place an order online. The company provides useful tips for those considering changing their electricity contract, such as the ability to change the type of contract or specify that they are moving when placing the order.
The Oma Helen app also includes a chatbot feature that can answer customers' frequently asked questions about consumption, contracts, invoicing, and customer information. The app also allows customers to control the charging of their electric cars at Helen's public charging stations.
Overall, Helen Electricity's online service provides customers with a comprehensive overview of their electricity usage, billing information, and contract details, making it convenient for customers to manage their energy-related matters.
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