Molly Ayala
Green Cove Springs Electric is a municipally-owned organization that provides electricity to Green Cove Springs, Florida. The company has been in operation for over 100 years and currently serves 4,532 customers, including 3,731 residential and 801 commercial properties. Green Cove Springs Electric offers competitive rates, ranking 5th out of 59 suppliers in Florida for the lowest average electricity rate. The company is committed to transparency and provides accessible rate information to its customers through various channels. They also offer flexible pricing plans and participate in mutual aid agreements with other municipal utilities to ensure reliable service. Green Cove Springs Electric has received multiple awards for its outstanding service, power restoration efforts, and safety record.
| Characteristics | Values |
|---|---|
| Location | Green Cove Springs, Florida |
| Type | Municipally owned organization |
| Number of Customers | 4,532 |
| Customer Type | 3,731 residential customers and 801 commercial properties |
| Average Residential Electricity Rate | 11.80 cents per kilowatt-hour |
| Average Monthly Bill | $135.79 |
| Average State Monthly Bill | $159.88 |
| Ranking in State for Lowest Average Electricity Rate | 5th out of 59 suppliers |
| Retail Sales in 2019 | 112,300 megawatt hours |
| Revenue in 2019 | $12,156,000 |
| Power Source | Wholesale electricity purchased from other providers |
| Net Metering | Available |
| Solar Energy Alternatives | Available |
| Outage Hotline | (904) 297-7094 |
| Customer Service | (904) 297-7500 ext. 4229 |
| Awards | FMEA's 2024 Building Strong Communities Award, FMEA's 2024 Restoring Communities Award, FMEA's 2024 Safety Award |
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What You'll Learn
Awards and recognition
Green Cove Springs Electric has received numerous awards and recognition for its outstanding contributions and service to the community. Here are some notable mentions:
FMEA's 2024 Building Strong Communities Award: This award recognizes the efforts of utilities in offering programs and services that positively impact and enhance the quality of life of their community members. Green Cove Springs Electric was one of 20 proud recipients of this prestigious award, acknowledging their dedication to improving the lives of those they serve.
FMEA's 2024 Restoring Communities Award: This award celebrates public power utilities that demonstrate exceptional commitment to power restoration within their communities. Green Cove Springs Electric was one of 28 recipients, recognized for their swift and effective response to significant weather events or challenges faced by fellow public power communities.
FMEA's 2024 Safety Award: This award acknowledges utilities that maintain exemplary safety records and incident-free work environments. Green Cove Springs Electric was one of 17 recipients, achieving a perfect record in their category for similar-sized utilities. This award underscores the company's unwavering commitment to the safety and well-being of its workers.
In addition to these distinguished awards, Green Cove Springs Electric has also been recognized for its competitive rates and customer-centric approach. In 2024, the company ranked 5th out of 59 suppliers in Florida for having the lowest average electricity rate, offering rates 19.01% lower than the state average. This ranking highlights their commitment to providing affordable and accessible energy to their customers.
Furthermore, Green Cove Springs Electric has been acknowledged for its commitment to sustainable and renewable energy solutions. With investments in LED lighting technology and the installation of a 10-kilowatt Solar PV system, the company demonstrates its dedication to environmental stewardship and exploring alternative energy sources. Their customer service lobby also features an interactive display, empowering customers to make informed decisions about solar energy alternatives for their residential or commercial needs.
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Customer service
Green Cove Springs Electric is a municipally-owned organisation that provides electric utilities to the city of Green Cove Springs, Florida. The company has been in operation for over 100 years and currently serves 4,532 customers, including 3,731 residential and 801 commercial properties.
Green Cove Springs Electric has a dedicated customer service team that can be reached at (904) 297-7500 ext. 4229 to address any concerns or inquiries related to utility services. The company also provides an outage hotline at (904) 297-7094, which customers can call to report power outages and receive updates on ongoing outages during normal working hours (7 am to 5:30 pm, Monday through Thursday). After hours, customers can report problems to the Police Department at 904-297-7300.
The company is committed to providing accessible and transparent rate information to its customers. Current utility rates and average monthly bills can be easily accessed through the official website, mobile applications, and the customer service hotline. Green Cove Springs Electric also offers flexible pricing plans, such as time-of-use (TOU) and peak and off-peak rates, allowing customers to adjust their energy consumption and optimise their electricity costs.
In addition to traditional payment methods, Green Cove Springs Electric offers convenient payment options such as electronic check, credit card, and Electron Funds Transfer (EFT). Customers can also take advantage of the Budget Billing Plan, a fixed payment plan that provides predictable bills, making budgeting easier for eligible citizens.
Green Cove Springs Electric has received recognition for its outstanding service and commitment to the community. The company was one of 20 recipients of the FMEA's 2024 Building Strong Communities award, acknowledging their efforts to enhance the quality of life of their community. Additionally, they received the FMEA's 2024 Safety Award for their incident-free record, demonstrating their dedication to workplace safety.
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Power outages
Green Cove Springs Electric, a municipally-owned organisation serving Green Cove Springs, Florida, understands the importance of managing power outages promptly and efficiently. The company has a dedicated customer service team that is committed to providing accessible and transparent rate information to its customers.
In the event of a power outage during normal working hours (7 am to 5:30 pm, Monday through Thursday), customers can call the Electric Department at (904) 297-7094 to report the problem, including the location, name, and telephone number. If there is a high volume of calls, customers may also call Public Works, City Hall, or the Police Department, and they will ensure that the power is restored in the affected area. After hours, customers can call the Police Department at (904) 297-7300 to report any issues.
Green Cove Springs Electric also has an Outage Hotline at (904) 297-7094, where customers can report outages or receive updates on ongoing outages. The company's commitment to providing accessible and unbiased rate information helps foster a sense of trust and transparency with its customers. By staying informed about current utility rates, customers can make educated decisions about their energy usage and explore alternative energy options, such as solar power.
The company's utility rates are easily accessible through various channels, including their official website, mobile applications, and customer service hotline. Green Cove Springs Electric offers flexible time-of-use (TOU) or peak and off-peak pricing plans, allowing customers to adjust their energy consumption based on rate variations throughout the day and potentially reduce their costs.
In addition to its focus on customer service and transparency, Green Cove Springs Electric is committed to providing reliable and sustainable energy to its customers. The company has invested in light-emitting diode (LED) lighting technology for roadway and decorative street lamps and has installed a 10-kilowatt Solar PV system observable at City Hall and the Electric Operations Center. With a vision for the future, Green Cove Springs Electric is well-prepared to meet the needs of its growing customer base.
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Payment options
Green Cove Springs Electric in Green Cove Springs, Florida, has provided electric power to its citizens and the surrounding community for over a century, starting in 1907.
The City of Green Cove Springs offers its customers a range of payment options for their utility bills.
- Online Payment: Customers can pay their utility bills online.
- Automatic Monthly Payment Plan: This is a convenient way to automate payments each month. To make changes to the current plan, customers need to submit a request letter or email with a copy of a voided check from the new bank account and a copy of their driver's license for identification verification.
- Budget Billing Plan: This is a special fixed payment plan that offers predictable bills each month, making budgeting easier. It is open to citizens aged 65 and above and those with a 100% military disability. Proof of age and disability is required.
- Mail: Payments can be mailed to the following address: City of Green Cove Springs, 321 Walnut Street, Green Cove Springs, FL 32043.
- Phone: Customers can call the Finance Department at 904-297-7500 to discuss the Bulk Power Cost Adjustment (BPCA) impact on their monthly billing or set up an appointment.
The City also warns its residents about using doxo.com to pay their utility bills. The website is not affiliated with the City of Green Cove Springs and is not an authorized payment portal.
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Solar energy alternatives
Green Cove Springs Electric in Florida has been providing reliable, sustainable energy to its community for over 100 years.
Solar street lights are a permanent solution, especially in rural or extreme weather regions, offering consistent and cost-effective illumination. They are also beneficial for infrastructure projects in remote or sensitive areas, providing necessary illumination without disrupting the natural habitat. For public sectors, private entities, and the oil, gas, and real estate sectors, solar energy alternatives demonstrate a commitment to innovation, sustainability, and economic foresight.
Residential renewable energy systems, such as solar panels, can save energy, lower utility bills, and even earn homeowners money. Solar water heaters, for example, use sunlight to heat water for the home, and solar photovoltaic (PV) systems can convert sunlight into electricity. Grid-connected solar systems are cost-effective as excess electricity can be sent back to the power grid, earning rebates or credits from utility providers.
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Frequently asked questions
Green Cove Springs Electric has been providing reliable, sustainable energy to its customers for over 100 years.
The Outage Hotline is 904-297-7094. The support phone number is 904-297-7500 ext. 4229.
Green Cove Springs Electric serves a total of 4,532 customers, including 3,731 residential and 801 commercial properties.
The average monthly bill is \$135.79, which is 17.36% lower than the state average of \$159.88.
You can pay your bill by mail, online through Point and Pay, or by setting up an electronic check option with your bank.
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