Umair Gaines
If you need to apply for an electricity connection in Singapore, you'll need to follow the guidelines and procedures outlined by SP PowerGrid Ltd (SPPG). The process begins with submitting an application, which must be done by a Licensed Electrical Worker (LEW) through the SP eBusiness account portal. After the application is processed by SP Services, work can commence, which may include installing necessary infrastructure like substations. There are different requirements for metering, consumer installation, transmission, and distribution charges, as well as energization procedures. Once the electrical installation is complete, the LEW will book an appointment for inspection and to activate the electrical installation.
| Characteristics | Values |
|---|---|
| Who should make the application? | A Licensed Electrical Worker (LEW) should make the application on the customer's behalf. |
| Where should the application be made? | The application should be made to SPSL through the SP eBusiness account. |
| When should the application be made? | During the conception/planning stage, the customer should seek consultation regarding SP Power Assets Ltd (SPPA)'s requirements. |
| What should be submitted? | The Consultation Form and a site/location plan should be submitted through the SP eBusiness portal. |
| Who should the customer seek consultation with? | SPPG about SPPA's requirements for a new or modified connection to the transmission system. |
| What happens after the customer acknowledges acceptance of SPPG's connection proposal? | SPPG will execute the Consumer Connection Agreement through SPSL, which includes an Offer Letter, terms and conditions, and an estimation of connection charges. |
| What is required to turn on the electricity connection? | A SP utilities account needs to be opened, and an appointment for inspection and turn-on of the electrical installation needs to be booked by the LEW. |
| How can the customer apply and open a utilities account? | The customer can apply in person or through the online method by creating a utilities account and providing necessary details such as premises type and account registration information. |
| What is required after opening the account? | The customer needs to fix a date and time slot for the turn-on appointment and provide necessary details such as documentary proof of occupancy and a copy of the Electrical Installation License Requirement Form (if applicable). |
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What You'll Learn
Licensed Electrical Worker (LEW) applies on your behalf
A Licensed Electrical Worker (LEW) is a professional authorised by the Energy Market Authority (EMA) in Singapore to undertake specific electrical tasks. They are essential for maintaining the integrity of electrical installations and systems, and ensuring the highest standards of safety and professionalism in the electrical field.
When it comes to applying for a new electricity connection, an LEW should make the application on your behalf to SPSL through the SP eBusiness account. In the initial planning stage, the customer should consult with SPPG about SPPA's requirements for a new or modified connection to the transmission system. The LEW will then submit the online Consultation Form, along with a site/location plan, through the SP eBusiness portal. After receiving this, SPPG will reply with the approved load and other technical requirements, including information on substation requirements for the load connection to the transmission system.
Once the customer acknowledges the acceptance of SPPG's connection proposal, SPPG will execute the Consumer Connection Agreement through SPSL. This agreement includes an Offer Letter, standard terms and conditions, and an estimation of the connection charges. After the electrical installation is complete, the LEW books an appointment for inspection and turn-on of the electrical installation.
It is important to note that for non-domestic premises, residential buildings, and condominiums with a load greater than 45kVA, the customer must obtain a licence from EMA to use or operate the electrical installation. The appointed LEW is responsible for inspecting the electrical installation to ensure it is safe for use and gathering the necessary information to submit the license application to EMA on the customer's behalf.
To verify the credentials of an LEW before commencing work, customers can use the EMA's Licensed Electrical Worker search tool. This tool allows users to check the license card issued to all LEWs, which includes a photograph, name, identity card number, and license number.
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Consult SPPG about SPPA requirements
In the initial planning stage, the customer should seek consultation with SPPG about SPPA's requirements for a new or modified connection to the transmission system. The Licensed Electrical Worker (LEW) will have to submit the online Consultation Form through the SP eBusiness portal along with a site/location plan to SPPG. After receiving this, SPPG will reply, stating the approved load and other technical requirements. SPPG will provide information regarding the provision of substation requirements for the load connection made to the transmission system.
The online Application Form, along with a letter of consent and a copy of the site/location plan, should be submitted through the SP eBusiness portal by the LEW for new or modified connections. The customer should submit the online Consultation Form through an LEW through the SP eBusiness portal to start the connection consultation.
After its receipt, a connection proposal, duly endorsed by the Power System Operator (PSO), is sent as a response to the customer. After the customer acknowledges the acceptance of SPPG's connection proposal, SPPG will proceed to execute the Consumer Connection Agreement through SPSL. The Agreement includes an Offer Letter, the standard terms and conditions regarding the connection, and an estimation of the connection charges required.
SPPG will start work only after the Agreement has been signed and received by SPSL, along with payment of service connection charges. For energizing and turning on the electricity connection, an SP utilities account needs to be opened.
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Acknowledge SPPG's connection proposal
To acknowledge SPPG's connection proposal, several steps must be followed. Firstly, in the initial planning stage, the customer should consult with SPPG about SPPA's requirements for a new or modified connection to the transmission system. This is a crucial step as it ensures that the customer is aware of any specific requirements, such as the need for a substation, to facilitate the load connection.
The customer's Licensed Electrical Worker (LEW) then submits the online Consultation Form through the SP eBusiness portal, along with a site/location plan provided to SPPG. After receiving the application, SPPG will respond with the approved load and outline any other technical requirements. This response serves as an acknowledgment of the customer's proposal and provides clarity on the technical aspects of the connection.
Following this acknowledgment, SPPG will proceed to execute the Consumer Connection Agreement through SPSL. This agreement is a comprehensive document that includes an Offer Letter, outlining the terms and conditions of the connection, as well as an estimate of the connection charges. This agreement solidifies the understanding between the customer and SPPG regarding the electricity connection.
To further progress with the connection, a utilities account with SP must be opened. This can be done either in person or through an online application. When applying online, customers need to create a utilities account and specify the type of premises, whether it is residential or commercial. Additionally, they need to choose whether to register the account under a personal name or a company name.
Once the account is opened, a date and time slot for the turn-on appointment need to be fixed. This appointment is necessary to activate the new electricity connection. Customers can also reschedule the appointment if needed by following a simple online process. Overall, by following these steps, customers can effectively acknowledge SPPG's connection proposal and move forward with establishing their electricity connection.
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Open a SP utilities account
To open an SP utilities account, you can use the SP app, available on the App Store and Google Play Store. You will need to be at least 18 years old to open an account and provide a copy of your NRIC or FIN. If you don't want to upload a copy of your NRIC or FIN, you can log in with your Singpass.
You will be asked to fill in your personal details and choose whether you are registering as an individual or on behalf of a company. You will also need to fill in the address of your new home and a mailing address if it is different.
If you are moving into a new home, you will need to open a new SP utilities account for your new place. Each SP account is tagged to each property, so you won't be able to transfer it to your new home. Instead, you will have to close your current account and open a new one.
Once you have opened your account, you will need to fix a date and time slot for a turn-on appointment, which is required to turn on your new electricity connection.
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Book an appointment for inspection
Once the electrical installation is complete, the Licensed Electrical Worker (LEW) will book an appointment for inspection and the turning on of the electrical installation. This can be done in person or online.
To book an appointment for inspection online, you will first need to open a utilities account. To do this, visit the relevant online portal and select the type of premises (residential or commercial) and whether you wish to register the account under a personal name or company name.
After opening the account, you will need to fix a date and time for the turn-on appointment, which is required to activate your new electricity connection. You will be able to manage your utilities consumption and make bill payments through this account.
If you wish to reschedule your appointment, you can do so by visiting the relevant online link and providing the necessary details.
Please note that to be authorised, you may need to provide documentary proof of occupancy of the premises, such as a tenancy agreement or property tax, as well as a copy of your NRIC or FIN. An initial security deposit may also be payable at the point of application.
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Frequently asked questions
You will need a Licensed Electrical Worker (LEW) to make the application on your behalf through the SP eBusiness account.
After the customer acknowledges the acceptance of SPPG's connection proposal, SPPG will execute the Consumer Connection Agreement through SPSL. The Agreement includes an Offer Letter, standard terms and conditions, and an estimation of the connection charges.
The LEW will book an appointment for inspection and to turn on the electrical installation. You will need to open an SP utilities account and fix a date and time slot for the turn-on appointment.
