Trystan Casey
Calling the electric company can be daunting, especially if it's your first time. However, it's important to remember that you're not alone in this situation and that the electric company is there to help you get set up. In this guide, we will cover everything you need to know about calling the electric company, including what information to have on hand, what to do if you're on a budget, and when it's best to call an electrician instead. So, whether you're moving into your first apartment or just need to report a power outage, read on for tips on how to confidently call the electric company and get the assistance you need.
| Characteristics | Values |
|---|---|
| When to call the electric company | When you see a downed line, have questions about billing, or experience a power outage during severe weather |
| Information needed | Name, address, date of move-in, and financial information for billing |
| Payment options | Ability to request a payment plan and specify the due date of bills |
| Troubleshooting | The electric company can provide free troubleshooting tips before recommending an electrician |
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What You'll Learn
Provide name, address, and move-in date
When you move to a new home, one of the first things you'll need to do is set up your utility services, including electricity. You can do this by calling your electricity provider, who will ask for your name, address, and move-in date. It's a good idea to have this information ready when you call, along with your account number and any other relevant details.
If you are transferring your electricity service from your previous address, you will also need to provide the expected move-out date and arrange a final meter reading at your old residence. This will ensure that you are not held responsible for any energy usage after you've moved out. Some utility companies may charge a small fee for transferring service or setting up a new account, so be sure to confirm any additional costs before scheduling the transfer.
It's important to plan ahead when transferring your electricity service. Most providers require at least a few days' notice, and some may need up to three weeks to process your request. To avoid any gaps in service, coordinate with your moving company and schedule the transfer carefully, ensuring that your new utility services are activated before moving in and your old services are shut off right after moving out.
In some cases, you may need to have electricity in two homes at the same time, such as if you need to turn on the power in your new home before turning it off in your old one. Many electricity providers allow you to have electricity in your name at two residences for a period of time, so be sure to discuss your specific situation with your provider.
Remember to keep a copy of your utility bills, as they may be needed as proof of residence when updating your driver's license or state ID.
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Ask about payment plans
If you're struggling to pay your electric bill, it's best to contact your utility provider as soon as possible to discuss payment plans and assistance programs. Many utility companies offer a range of payment options to help customers manage their bills and avoid service shut-offs.
For example, some companies offer budget billing, which allows customers to pay a predictable amount each month based on their yearly usage, rather than having bills fluctuate with the seasons and energy prices. This can make it easier for customers to plan and budget for their expenses.
If you're a small business customer, you may be able to enroll in a payment plan that includes arrearage forgiveness. This can provide protection from service disconnection while you're making payments. There may also be other payment assistance programs available, such as the Low-Income Home Energy Assistance Program (LIHEAP) for eligible customers.
Additionally, some utility providers offer installment plans or deferred payment arrangements, which allow customers to set up customized, manageable payment schedules. These options can help take the pressure off if you're facing financial difficulties and need more time to pay your bills.
Remember, it's important to reach out to your electric company as soon as you anticipate any difficulties in paying your bill. They are often willing to work with you to find a solution and can provide information on the various payment plans and assistance programs available.
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Discuss billing dates
Billing dates for electric companies are determined by the location of your electric service. Meters are usually read on a specific day, which is rarely the first day of the calendar month. This day is treated as the end date of one billing period and the start date of the next.
With smart electric meters becoming more common, some metering systems have the capability to compile, store and transmit detailed usage data on a "per day" basis. This means that some bills reflect a billing period that ends at midnight on one day, with the next bill beginning just after midnight on the following day.
If you are unable to pay your bill by the due date, it is important to call the electric company to discuss payment options and eligibility. Some companies offer a self-managed, pay-as-you-go billing plan with no due dates, deposits, late fees, or disconnect/reconnect charges.
Additionally, if you are facing financial constraints, it is advisable to be honest about your situation and request a specific due date that aligns with your ability to pay. You can also inquire about payment plans or financial assistance programs to help manage your electric bill.
Remember, it is crucial to maintain good standing with your utility accounts. Communicate any changes in your financial situation and always pay on time to avoid penalties and late charges.
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Request online billing
Requesting paperless billing for your electricity company is a simple process that can be done online. Paperless billing is a convenient way to receive and review your bill, and it also helps to cut down on clutter and is better for the environment.
To get started, you will need to visit your electricity company's website and locate the billing and payment section. This is usually found under the "Account" or "Billing" tabs. From there, you should be able to find an option for "Paperless Billing" or "Online Billing".
Once you have located the correct section, you will need to provide your account information. This may include your account number, name, and address. You may also be asked to create a username and password if you don't already have an online account set up.
After providing your account information, you should be able to select the option to receive your bill online. In some cases, you may also be able to choose how you would like to receive notifications when your bill is ready to view. This could be via email, text message, or through your online account.
Some electricity companies may also offer additional online services, such as viewing previous bills, understanding your bill with a bill explainer, and even making payments online. These services can often be linked to digital wallets, such as Apple Pay, Google Pay, or PayPal, for added convenience.
By following these steps, you can easily request online billing for your electricity company and take advantage of the many benefits that come with it.
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Report downed power lines
If you come across downed power lines, it is important to act immediately. Power lines can be extremely dangerous, and you should assume that any downed or low-hanging power line is energized and a hazard. Stay at least 30 feet away from distribution lines and at least 100 feet away from transmission lines. If a power line has fallen on your vehicle, remain in your car until help arrives. The tires will ground your car and protect you from electrical shock. If you must exit the vehicle due to fire or another imminent danger, do not touch the car and the ground at the same time. Jump clear, keeping your feet together, and shuffle at least 30 feet away while keeping your feet on the ground.
Call 911 immediately to report the issue and request assistance. If you are a customer with a communication disability, you can report a downed wire using a TTY/TDD relay service. The 911 operator will then contact your local electricity provider, who will manage the situation until their personnel arrives. You can also report downed power lines directly to your electricity provider. For example, FirstEnergy customers can call 1-888-313-4747, and Puget Sound Energy customers can call 1-888-225-5773. When reporting the issue, provide the exact location, the nature of the emergency, and whether personal injury or danger is involved. If the emergency is on private property, specify the location (front, side, or rear).
It is important to remain vigilant and cautious around downed power lines. Water is a natural conductor of electricity, and a downed line in a puddle or flooded area can electrify the water, creating a deadly hazard. Even non-conducting materials like cloth or wood can conduct electricity when wet. Do not touch objects in contact with power lines, as they may be conducting electricity. Do not attempt to rescue a person or pet in contact with a downed wire, as human bodies can conduct electricity. If someone is in contact with a downed wire, call 911 and ask the person to stay where they are until emergency services arrive.
To prevent situations involving downed power lines, be mindful of trees and other vegetation that could damage power lines. Trees that grow too close to power lines can pose a serious safety risk and cause power outages. If you believe a tree is growing too close to a power line, contact your local electricity provider, who can assess the situation and determine if the tree requires attention.
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Frequently asked questions
Don't worry, it's normal to be nervous about this, but the electric company will make every effort to get your payment in a timely manner and help you get set up. You will need to provide your name, address, and move-in date. Depending on your area and the power company, you may be asked to pay a deposit based on the average electric cost.
If you have financial constraints, be honest about this. You can request a payment plan, and there are often services and options to help you with your electric bill if you qualify.
If you have no power and it's due to severe weather, you'll have to wait for the power company to get things up and running. If you see a downed line, you'll need to call a special response team from the power company. If you're experiencing hot-to-the-touch switches or outlets, this could be due to older wiring or a large demand on the circuit. The power company can tell you if it's their problem and may be able to give you troubleshooting tips before you call an electrician.
Communicate with the electric company immediately. It's important to avoid having a delinquent account. The company wants you to be able to pay something, so be honest about your financial situation and adjust your due date if needed.
