Umair Gaines
Ola Electric Scooter's S1 and S1 Pro models received over 1 lakh bookings in 24 hours, with prices ranging from Rs 1 lakh to Rs 1.30 lakh. However, some customers have since cancelled their bookings due to concerns about the market immaturity of electric scooters, the high cost of battery replacement, and specific issues with the Ola scooter, such as the absence of a flat floorboard. If you are also considering cancelling your Ola electric scooter booking, you can do so by visiting the Ola Scooters website, navigating to the My Reservations section, and selecting the Cancel Reservation option. Alternatively, you can send an email to the customer support team with your Order ID, reason for cancellation, delivery city, and registered mobile number. It is important to note that Ola offers a full refund of the Rs 499 booking amount, which will be returned to the original mode of payment within 7 to 10 working days.
| Characteristics | Values |
|---|---|
| Cancellation Fee | Rs 499 |
| Cancellation Process | Visit book.olaelectric.com, click on the "My Reservations" tab, select the reservation, and click on the "Cancel Reservation" option. |
| Refund | The full booking amount will be refunded to the original mode of payment within 7 to 10 working days. |
| Transfer Booking | Send an email to |
| Cancellation due to Full Payment | Email |
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What You'll Learn
Cancelling via the Ola website
To cancel your Ola electric scooter booking via the Ola website, you will first need to log in to your account.
You can log in by visiting the Ola Scooters website at book.olaelectric.com and entering your phone number and an OTP (one-time passcode) for validation.
Once you have logged in, click on the "My Reservations" tab, where you will find the option to manage your reservation. Here, you will see four options, with the last one being "Cancel Reservation". Click on this option, and then click "YES" to confirm your cancellation.
Your booking amount of Rs. 499 will be refunded to your original mode of payment within 7 to 10 working days. If you wish to transfer your booking to someone else, you can do so by sending an email to
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Cancelling via the Ola app
To cancel your Ola electric scooter booking via the Ola app, you will need to follow a few steps. Firstly, log in to your Ola account using your phone number and OTP validation. Once you are logged in, navigate to the ""My Reservations" section. Here, you will find the option to manage your reservation. Click on the ""Cancel Reservation" option, which will be the last option on the list. After clicking on "Cancel", you will be prompted with two options, select ""YES" to confirm the cancellation. By cancelling your reservation, you will receive a refund of your booking amount, which is typically processed within 7 to 10 working days to your original mode of payment.
If you have made the full payment for your Ola S1 Pro scooter and wish to cancel, the process is slightly different. You will need to send an email to customer support at support
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Reasons for cancellation
There are several reasons why someone might want to cancel their Ola electric scooter booking. One of the main reasons appears to be the high price of the scooter. The cost of the Ola S1 and S1 Pro models ranges from Rs. 99,999 to Rs. 1,29,999 (ex-showroom, India), excluding some states like Delhi, Gujarat, Rajasthan, and Maharashtra. This price point has been a significant factor in customers' decisions to cancel their bookings, especially when comparing the cost of the Ola scooter to that of other options on the market.
Another reason for cancellation could be the various technical issues that have been reported with the Ola scooters. Some customers have expressed concerns about the absence of a flat floorboard, which can be inconvenient for riders who are used to having that feature. Additionally, there have been reports of overheating issues, particularly in the S1 Pro model, which has resulted in fires. These safety concerns have likely played a role in customers' decisions to cancel their bookings.
The delay in deliveries has also been a factor in customers' dissatisfaction with Ola scooters. Some customers have reported receiving emails informing them that their delivery schedule has been pushed ahead, which has led to uncertainty and frustration. Furthermore, there have been instances where customers who made full payments in January 2022 did not receive their vehicles as expected. These delays and uncertainties may have contributed to customers' decisions to cancel their bookings and explore alternative options.
Lastly, some customers may have concerns about the lack of a physical key for the Ola scooter. The scooter uses a smartphone app and screen for locking and unlocking, which may not be preferred by all users. Additionally, there are concerns about the cost of battery replacement and screen replacement in case of minor incidents, which could be significant expenses for owners of the Ola electric scooter.
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Refunds
Ola Electric Scooter bookings can be cancelled and refunds of the booking amount will be issued. The booking amount is Rs 499 and can be paid via net banking, debit/credit card, UPI, e-wallets, or OlaMoney.
To cancel your reservation, go to the Ola Scooters website (book.olaelectric.com) and log in with your phone number and an OTP validation. Click on the 'my reservations' tab, then select the manage your reservation option. You will see four options, with the last one being 'cancel reservation'. Click on this, then select 'YES' when prompted.
The full booking amount will be refunded to the customer’s original mode of payment within 7 to 10 working days.
If you have made full payment, you will need to email
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Transferring your booking
If you wish to transfer your Ola Electric Scooter booking to someone else, you can do so by sending an email to [email protected]. In the subject line, write "Request to Transfer Booking". In the body of the email, be sure to include all relevant details.
It is important to note that the full booking amount will be refunded to the customer's original mode of payment within 7 to 10 working days.
If you have made the full payment and wish to cancel your Ola S1 Pro Scooter booking, you need to mail [email protected] with your Order ID, Reason for cancellation, Delivery City, and your registered mobile number. After the OLA customer support team receives your mail, they will process your cancellation request. Within two to three working days, you will be able to see the 'Cancel' button in your OLA app under the Electric hamburger menu.
Alternatively, you can cancel your reservation by going to the Ola Scooters website, book.olaelectric.com. Then, click on the "My Reservations" tab and select the reservation you wish to cancel. After that, you will see four options, with the option to cancel the reservation being the last one. Click on "Cancel" and then confirm by clicking on "YES".
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Frequently asked questions
To cancel your Ola electric scooter booking, go to the Ola Scooters website (book.olaelectric.com). Click on the "My Reservations" tab, then select "Manage Your Reservation". You will then see four options, the last of which is "Cancel Reservation". Click on this option and then click "YES" to confirm.
Ola will refund the full booking amount (Rs 499) to the customer's original mode of payment within 7 to 10 working days.
You can transfer your booking by sending an email to
Some customers have expressed concerns about the high price of the scooter, which starts at Rs 99,999 for the S1 model and Rs 1,29,999 for the S1 Pro model. Others have cited issues such as overheating, dead acceleration on braking, and the absence of a flat floorboard.
The Ola electric scooter offers smart features such as a large under-seat storage space, a built-in speaker for music, and the ability to control and unlock the scooter via a smartphone app. The scooter can be customized with different navigation options, speedometer faces, and music settings. It also has voice command capabilities and follows voice commands such as "Hi Ola, play some music".
