Wiktor Wise
Knowing how to get in touch with your electric company is important, especially in an emergency. Many electric companies offer a range of contact options, including phone numbers for emergencies and non-emergencies, online accounts, and help centers. Some companies also offer support for customers with disabilities, such as braille bills, large print services, and Video Relay Services (VRS). It's also common for electric companies to provide information on preparing for storms, rebates, and energy-saving programs.
| Characteristics | Values |
|---|---|
| Emergency | Call 9-1-1 |
| Non-Emergency | Call 1-800-743-5000 |
| Customer Service | 1-800-350-7734 or 1-800-436-7734 |
| Business Customer Service | 855-BIZ-PSEG or 855-249-7734 |
| TTY, Video Relay Service (VRS) and other deaf or hard of hearing calling services | Contact California Relay Service at 7-1-1 |
| Online | Sign into "Your Projects" and select "Pay Invoice" |
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What You'll Learn
Emergency contact information
In the event of an emergency, it is important to know who to contact and how to reach them. Here is some emergency contact information to help you prepare for and deal with potential emergency situations involving your electric company.
If you experience a power outage, you can report it online or by text message. Many electric companies offer this option, allowing you to quickly notify them of the issue. For example, PNM customers can text #OUT to 78766 or report an outage online at PNM.com/outage. PG&E customers can also utilize the online Help Center or call their residential customer service at 1-877-660-6789 for assistance.
In the case of a downed power line, it is important to stay away from the area and treat the line as if it is energized. Do not exit your vehicle or home, and call 911 immediately to report the situation. This is a potentially dangerous situation, and emergency services should be notified right away.
For gas leaks or electric emergencies, such as suspected natural gas leaks or issues with power lines, contact your electric company's emergency number. For instance, CPS Energy customers can call 210-353-HELP (4357) to reach a live representative 24/7 for assistance. PG&E customers can call 1-800-743-5000 for emergencies.
Additionally, some electric companies provide specific phone numbers for customers who are deaf or hard of hearing. For instance, PG&E customers can contact the California Relay Service at 7-1-1 for TTY and Video Relay Services.
Remember to bookmark or save the relevant emergency contact information for your electric company, so you can easily access it when needed. It is always better to be prepared and know who to call in case of an emergency.
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Non-urgent customer service
For non-urgent customer service, you can contact your electricity provider during their regular working hours, which are usually during the weekdays. Many electricity providers offer multiple avenues for non-urgent customer service.
One option is to call their customer service phone line. The phone number and working hours of the phone line may vary depending on your provider. For instance, the customer service phone line for PSE is 1-888-225-5773, and their working hours are Monday to Friday, 7:30 a.m. to 6:30 p.m. CPS Energy's customer service line is available from 7:45 a.m. to 5 p.m., Monday to Friday, and their number is (210) 353-2222.
You can also reach out to your electricity provider via email, usually through an online form on their website. PSE's email address is [email protected], and they also have a secure messaging system for sensitive information.
Some electricity providers also offer live chat services on their websites, or you can reach out to them on social media. Additionally, you may be able to find answers to your queries on their website's Help Center or FAQ section.
If you are unsure of who your electricity provider is, you can search for electricity providers in your area and narrow down the results based on your address.
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Accessibility services
If you are a customer with a disability, there are a number of accessibility services available to help you contact the electric company. These services are designed to ensure that all customers can access the support they need, regardless of their individual circumstances.
For customers who are deaf or hard of hearing, there are several options available. Many electric companies offer a TTY (Text Telephone) service, which allows customers to type their conversation instead of speaking it. To use this service, you can contact the California Relay Service at 7-1-1. Some companies also offer a Video Relay Service (VRS), which connects deaf or hard-of-hearing customers with a sign language interpreter.
For customers with a vision or speech disability, electric companies can also provide assistance. This may include offering large print service or braille bills, as well as providing braille marking services for household appliances.
Additionally, some electric companies offer a 24-hour automated customer service line, which can be helpful for customers with accessibility needs who require assistance outside of standard business hours. This service can be accessed by calling the company's customer service number and following the prompts to reach the automated system.
It is important to note that specific accessibility services may vary depending on your electric company and location. Be sure to contact your local provider to inquire about the specific accessibility options they offer and how to access them.
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Online account management
To access your online account, simply visit the electric company's website and look for a "Sign In" or "Login" option. From there, you can create a new account or log in to an existing one. Be sure to have your account information handy, including your username and password. With your online account, you can typically view and pay your bills, check your balance, and even set up payment reminders to stay on top of due dates. Some companies also allow you to report power outages and view the status of outages in your area through your online account.
In addition to basic account management, some electric companies offer online tools to help you understand your energy usage better. For example, you may be able to access an energy assessment of your home, which can provide insights into how you can save energy and money. You might also find information about rebates and programs to help you improve your energy efficiency, such as rebates on high-efficiency cooling, heating, and water heating equipment.
Online accounts can also facilitate communication with the electric company. Some providers offer live chat or messaging features within your online account, allowing you to connect directly with customer service representatives for assistance. This can be a convenient alternative to calling, especially if you prefer to communicate via text or have a complex issue that may require detailed explanations.
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Reporting power outages
If you are experiencing a power outage, there are a few steps you can take to report the issue and get information. Firstly, try to remain calm and remember that power outages can happen due to various factors, such as severe weather, technical faults, or maintenance issues.
Contact your local electric company: Keep the contact information of your electric company handy. You can usually find their phone number, email, or website by searching for them online or checking your utility bill. Report the outage to them directly, providing your location and any relevant details.
Use online resources: Websites like PowerOutage.us offer real-time tracking and recording of power outages across the United States. You can check if your area is affected by visiting such websites and signing up for power outage alerts. These websites provide updates and help you stay informed until the issue is resolved.
Reach out to local authorities: If you cannot reach your electric company or need immediate assistance due to an emergency, contact your local police department or emergency services. They can provide guidance and support, especially if the power outage poses a risk to public safety.
Stay informed and prepared: During a power outage, it's important to have a plan and the necessary supplies. Keep flashlights, batteries, and a well-stocked emergency kit readily available. Also, ensure your electronic devices are charged before the outage, as they can serve as additional sources of light and communication.
By following these steps and staying calm, you can effectively report a power outage, receive assistance, and minimise any potential disruptions. Remember to pay attention to updates from your electric company and local authorities for estimated restoration times and further instructions.
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Frequently asked questions
If you smell natural gas, see downed power lines, or suspect any other emergency, leave the area immediately and call 911. Then, call the electric company at 1-800-743-5000.
For TTY, Video Relay Service (VRS), and other calling services for deaf or hard-of-hearing customers, contact the California Relay Service at 7-1-1.
You can contact the electric company Monday through Friday between 7 a.m. and 6 p.m.
Outside of the listed hours, you can use the voice response system to get assistance.
