Molly Ayala
If you've recently moved into a new property and are unsure who supplies your electricity, there are several ways to find out. Firstly, you can ask the letting agent, landlord, or previous occupant of the property. If the previous occupant has informed their energy supplier about their move, you may receive a notification letter addressed to 'The Occupier' with the relevant details. You can also check your energy bill or Energy Performance Certificate (EPC), which should contain information on your energy supplier and tariff. Alternatively, you can contact your local electricity distribution company or use the Find My Supplier service by entering your postcode on their website. Knowing your electricity supplier is essential to ensure you're on the best tariff for your usage and to know who to contact in case of any issues.
| Characteristics | Values |
|---|---|
| Easiest way to find out | Check your most recent energy bill |
| Second easiest way to find out | Ask the letting agent, landlord, or the previous tenant or owner of your property |
| If you've just moved in | You should receive a notification letter from the energy supplier, usually addressed "To the Occupier" |
| If you own your home | Ask the previous owners or the estate agent |
| If you're a tenant | Ask the previous tenant |
| If you don't have a recent bill | Use the Find My Supplier service for gas and ask your energy network operator for electricity |
| If you don't know who supplies both gas and electricity | It's easier to follow the instructions to check who your gas supplier is |
| To find your electricity supplier | Check who your network operator is on the Power Cut 105 website, then visit their website to search for your electricity supplier |
| To find your gas supplier | Use the Find My Supplier service, which only needs your postcode |
| To find your MPRN number and gas transporter | Call the Meter Number Helpline on 0870 608 1524 |
| To avoid paying for energy consumed before you moved in | Take a meter reading on the day you arrive and submit it to your utility supplier |
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What You'll Learn
Ask the letting agent, landlord, or previous tenant/owner
If you've just moved into a new property and are unsure who your electricity supplier is, the simplest way to find out is to ask the letting agent, landlord, or the previous tenant or owner of your property. If the previous occupant has informed the electricity supplier of their departure, the supplier will likely send you a letter addressed to 'The Occupier', which should include any details you need about your electricity supplier.
If you've already been living in your property for a while, or if the previous tenant hasn't informed their electricity supplier that they're moving out, you may need to take additional steps to identify your supplier. One option is to contact your local electricity distribution company and the Meter Number Helpline.
Additionally, if you own your home, you could ask the previous owners or the estate agent for this information. They may have records of the previous electricity supplier or be able to direct you to the relevant resources or people to find out.
It is important to identify your electricity supplier to ensure you are on the best tariff for your usage needs and to know who to contact in case of any issues.
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Check your energy bill
If you're unsure about your energy supplier, you can find out by checking your latest energy bill, which will have the electricity provider's name and their contact details. Energy bills can be sent to your home address or email inbox, so be sure to check both. If you've moved into a new house, you can ask the landlord or real estate agent for help.
Energy bills contain a 'Distributor ID' number, which can help you find your electricity network operator. Your network operator is different from your energy supplier, as they own and operate the cables in your area. They maintain the wires that bring electricity to your home and fix power cuts that are not caused by problems inside your home.
Your energy bill will also have your Meter Point Administration Number (MPAN), which is like a unique ID for your electricity supply. It helps energy companies keep track of your electricity usage and send the correct bills to the right people.
If you can't find a bill, you may be signed up to a digital bill-only plan, so check your emails. If you can't find an old bill and have no contact with previous bill-payers, you can contact your electricity distribution network or network operator, who can then provide your supplier's details.
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Contact your energy network operator
If you are unsure who your electricity supplier is, you can contact your energy network operator to find out. Your energy network operator is different from your energy supplier. The former connects your home to electricity, moves your electricity meter, and fixes power cuts that are not caused by issues inside your home.
To find your electricity network operator, you can use the Energy Networks Association (ENA) search tool. Simply enter your postcode, and you will be able to find out which network operator looks after your connection. Alternatively, you can call 105 for free if you live in England, Scotland, or Wales, and you will be connected to your distribution network operator. If you live in Northern Ireland, call 03457 643643.
Once you know your network operator, you can visit their website to search for your electricity supplier. You can usually search using your property's postcode, but some operators may require you to fill out a form.
If you are in Northern Ireland, you should contact ESB Networks for electricity.
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Call your local electricity distribution company
If you've just moved into a new property and are unsure who your electricity supplier is, it's usually easy to find out. If the previous occupant has informed their electricity supplier of their move, you will likely receive a letter from the supplier addressed to 'The Occupier', detailing the electricity supplier and tariff.
If you've been living in your property for a while and haven't received such a letter, or if the previous tenant didn't inform their supplier, you may need to call your local electricity distribution company. Your electricity distribution company is different from your energy supplier, which is the company that bills you for your energy usage. Your electricity distribution company helps connect your home to electricity, moves your electricity meter, and fixes power cuts that aren't caused by issues inside your home.
To find your local electricity distribution company, you can search for your electricity network operator, which is the company that owns and operates the cables in your area. You can find your electricity network operator by:
- Checking the Power Cut 105 website.
- Using the Energy Network Association search tool with your postcode.
- Entering your postcode on the Energy Network website.
Once you know your electricity network operator, you can visit their website or give them a call to find out your electricity supplier. Some network operators allow you to search for your supplier using your postcode, while others may require you to fill out a form.
- Scottish and Southern Electricity Network: Check their website.
- Northern Powergrid: Check their website.
- Electricity North West: Check their website.
- SP Energy Networks: Check their website.
- UK Power Networks: Check their website.
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Use the Find My Supplier service
If you've just moved into a new property and are unsure who your electricity supplier is, there are a few simple ways to find out. The Find My Supplier service is one such method. This service only requires your postcode to identify your electricity supplier.
If you are unable to access the Find My Supplier service, you can try alternative methods. One option is to check your energy bills, which may have been left by the previous tenant or homeowner. These will not only tell you who your electricity supplier is but also provide details about your energy tariff. If you cannot find any energy bills, you can try asking the letting agent, landlord, or previous tenant/owner of the property.
In some cases, the previous occupant may have informed the energy firm of their move, prompting the current supplier to send a letter addressed to "The Occupier" with relevant information about your electricity supply. If you have already been living in the property for a while and have not received such a letter, you may need to contact your local electricity distribution company or the Meter Number Helpline to identify your electricity supplier.
It is important to know your electricity supplier to ensure you are not overcharged and to facilitate a smooth transition when switching suppliers or tariffs. By using the Find My Supplier service or other methods mentioned, you can easily find out your electricity supplier and take control of your energy choices.
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Frequently asked questions
If you've just moved into a new property, the previous owner or landlord should have given you an Energy Performance Certificate (EPC). This contains information on the property’s previous energy supplier. If you don't have this to hand, you can try asking the letting agent, landlord, or previous tenant or owner of the property. If the previous occupant has informed their energy supplier that they are leaving, you may also receive a notification letter addressed to 'The Occupier'.
If you can't get this information from anyone involved in the move, you can try looking at any energy bills that have been left by the previous tenant or homeowner. If you don't have access to these, you can use the Find My Supplier service online or call the Meter Number Helpline on 0870 608 1524.
All you need is your postcode. You can enter this into the Energy Network website, which will let you know what number to call. Alternatively, you can use the Find My Supplier service online or call the Meter Number Helpline with just your postcode to find out more.
