
Electric fireplace inserts are a convenient way to add warmth and ambiance to your home without the fuss of traditional fireplaces. However, like any appliance, they can experience wear and tear and may need repairs or replacement. If your electric fireplace insert is malfunctioning, there are several troubleshooting steps and repair options you can explore. This may include simple fixes such as replacing the batteries in the remote control or more complex issues like LED lights burning out or wiring problems. In some cases, you may need to replace the entire insert, which can be a straightforward process if the correct guidelines are followed and the right replacement insert is chosen.
Characteristics and Values Table
| Characteristics | Values |
|---|---|
| Replacement | Plug-in electric fireplace, built-in unit |
| Maintenance | Cleaning, annual service, basic maintenance |
| Repair | Troubleshooting, service call, replacement |
| Installation | DIY, hiring a company |
| Removal | Disconnect power, remove screws, unplug, pull out |
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What You'll Learn

Identify the type of electric insert you need
To identify the type of electric fireplace insert you need, there are several factors to consider. Firstly, you need to decide on the placement of your fireplace and measure the dimensions of the space. If you plan to install the insert into an existing fireplace, measure the width, depth, and height of the inside of the fireplace to ensure the insert will fit. If you intend to install the insert into a wall, consider the overall wall design and the space available. The size and location of your fireplace will help determine the size and type of insert required.
Secondly, determine the type of power source that will work best for your needs. Electric fireplace inserts can be either plug-in or built-in. Plug-in inserts are designed to slide into pre-existing mantel packages and can be plugged into standard wall outlets, offering a simple and flexible installation process. Built-in inserts, on the other hand, are designed to be recessed into a wall or inserted into an existing fireplace box, and they may be hardwired into your electrical system or come with a plug kit. Built-in inserts typically require professional installation.
Additionally, consider the style and features that are important to you. Electric fireplace inserts come in a variety of styles, including traditional and modern linear looks. Some inserts offer adjustable flame colours, flicker, height, and brightness, as well as sound effects, to create a realistic and customizable experience. Multi-sided and see-through inserts provide a unique visual experience from multiple angles, making them ideal for open-format layouts.
Lastly, think about the heating capabilities and efficiency of the insert. Electric fireplace inserts are known for their energy efficiency and low maintenance, offering cost savings compared to other types of fireplaces. They also improve indoor air quality by reducing smoke production. Some inserts use fan-forced air or infrared technology to heat spaces, with varying capacities depending on the model.
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Measure your old and new units
When replacing an electric fireplace insert, it is important to measure both your old and new units to ensure a seamless installation process. Electric fireplace inserts come in various shapes, sizes, and styles, so not all inserts are compatible with every fireplace. Therefore, it is crucial to verify the dimensions of both your old and new units to ensure a proper fit.
Before purchasing a new insert, carefully measure the dimensions of your old unit, including the width, height, and depth. Take note of any unique features or protrusions that may impact the overall dimensions. These measurements will serve as a reference point for selecting the appropriate replacement insert.
Next, research potential replacement inserts that are compatible with your fireplace model. Refer to the manufacturer's website or consult the manufacturer directly to identify recommended replacement inserts that are suitable for your specific fireplace. When considering new inserts, pay close attention to their dimensions and compare them to the measurements of your old unit. Cross-reference the width, height, and depth of the new insert with your old unit's measurements to ensure they align.
Additionally, when selecting a new insert, opt for one that offers minor improvements over the existing model while still fitting into the same opening. This approach will simplify the installation process and reduce the risk of compatibility issues. It is also advisable to have your old insert on hand during the installation process. This will allow for easy reference when determining the placement of each component of the new insert.
By taking the time to measure and cross-reference the dimensions of both your old and new electric fireplace inserts, you can ensure a smooth and stress-free installation process. This crucial step will help prevent headaches and save you time during the replacement process.
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Disconnect power and remove the old insert
Disconnecting power and removing an old electric fireplace insert is a straightforward process, but it requires caution. The most important safety tip is to ensure that all electrical connections have been turned off. Start by locating the circuit breaker panel and flipping the switch that controls the unit. Verify that no power is running by attempting to turn on the fireplace. If there is a gas line connected, make sure that is safely shut off as well.
Next, you will need to remove the front panel of the fireplace insert. Use a screwdriver to loosen the screws around the front panel and carefully lift and remove it. This will give you access to the surrounding panels and any additional trims. If there are any wires connected to house wiring, disconnect them carefully. If your unit is hardwired, use a screwdriver to remove wire nuts and disconnect each wire, ensuring that no stray ends are sticking out.
Now, you are ready to disconnect the electric insert from the electrics. This can often be done by simply unplugging the fireplace from the electrical outlet it is plugged into. The outlet may be located somewhere behind the unit, such as within the firebox of an existing fireplace, or it may be plugged into a nearby outlet with the cable hidden. If the electric fireplace is wired directly into the electrics, you will need an electrician to disconnect it for you.
With all electrical connections safely disconnected, you can now fully remove the old electric fireplace insert. Grip the sides of the insert firmly to support its weight and gradually slide the unit out of its space. Be cautious to prevent any snags on surrounding materials. Finally, evaluate if there are any additional screws or fasteners securing the insert and detach any remaining anchors to free it completely.
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Install the new insert
Installing a new electric fireplace insert is a relatively straightforward process, but it's important to take care when handling electrical appliances. Before purchasing a new insert, check the manufacturer's website to ensure you have the correct dimensions and any additional components.
Once you have your new insert, gather the necessary tools. You will need a screwdriver or hex wrench to remove the old insert. It is important to disconnect the power from the unit before beginning the installation. Take care not to damage any exposed wiring or electrical connections. If your old insert is hard-wired, you may need to seek professional help for removal.
When removing the old insert, check for any connections holding it in place, such as brackets and screws, and remove them. If there is a fireplace surround or back panel, this may need to be removed first. Once all connections have been removed, carefully pull out the old insert, being mindful of the electrical connection.
Now that the old insert has been removed, you can install the new insert in reverse order. Follow any installation guidelines provided by the manufacturer in the owner's manual. Ensure that all electrical connections are correctly made and consider hiring a qualified contractor to assist with the installation if needed.
With the new insert in place, you can reconnect the power and test the fireplace to ensure it is functioning correctly.
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Call a certified technician for complex issues
While some issues with an electric fireplace insert can be addressed by the homeowner, others may require the expertise of a certified technician. Electric fireplaces are electrical appliances with moving parts, making them more prone to issues.
If your electric fireplace insert is not functioning correctly, it could be due to a range of issues. Some common problems include a burning smell, a lack of power to the motherboard, dim or no flames, a sputtering flame, or no heat. While simple solutions like replacing the batteries in the remote control or checking for blockages in the chimney can often fix minor issues, more complex problems may require professional assistance.
For instance, if there is power to the unit, but the appliance will not turn on with the switch or remote, it could be due to overheating or a faulty circuit board. In such cases, it is advisable to call a certified technician to diagnose the issue accurately and suggest appropriate solutions. They can help determine if the circuit board needs to be replaced or if there are any loose wires or issues with the flame motor or heater and fan assembly.
Additionally, if your electric fireplace insert is over ten years old, it may be time for an upgrade. The inner workings of these inserts are intricate, and qualified contractors should handle the installation to ensure all electrical connections are correctly made. This will help prevent future issues and ensure the safe and efficient operation of your fireplace.
When choosing a technician, it is important to select a reputable company with trained and certified personnel. Companies like Sierra Hearth and Home offer maintenance services for fireplace inserts, including cleaning, fine-tuning burners, and replacing door gaskets. They can also provide annual services and in-depth maintenance to keep your fireplace in optimal condition.
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Frequently asked questions
If your electric fireplace insert is over 10 years old, replacing it is essential. Since technology has advanced over the last decade, the efficiency of modern electric fireplace inserts has increased dramatically.
First, identify the appropriate category of electric insert that you need. You can choose between a plug-in electric fireplace and a built-in unit. Then, call the manufacturer of your original unit and ask about recommended replacement inserts. Before purchasing your new insert, check the manufacturer's website to ensure you have the correct dimensions and additional components. After purchasing the new insert, you will need to disconnect the power from your unit and remove the old insert by unscrewing it. Finally, install the new insert in reverse order to how the previous insert was removed and follow any installation guidelines outlined by the manufacturer.
Yes, electric fireplaces, stoves, and inserts can be repaired. Some repairs can be handled by the homeowner, while others should be performed by a qualified service technician. If the remote control is not working, try replacing the batteries. If there is no power to the motherboard, you may need to replace it. If there is power to the unit but the appliance will not turn on, the appliance may have overheated and caused the thermal switch to disconnect, or the circuit board may need to be replaced.
The most common issues with electric fireplace inserts are dim or no flames, the ember bed not glowing, sputtering flames, and no heat. These issues could be caused by burned-out LED lights, loose wiring, or problems with the flame motor or heater and fan assembly.
You can search online for local repair shops or contact the manufacturer of your fireplace insert to find a dealer near you.











































