Trystan Casey
PetSafe® electric fence collars are designed to keep your pets safe and within the boundaries of your yard. However, sometimes these collars may malfunction, requiring troubleshooting or replacement. Common issues include power-related problems, fuse issues, and a lack of response from the collar. To fix a malfunctioning PetSafe® electric fence collar, you can try various methods such as checking the batteries, drying the receiver, adjusting the shock level, or tightening the collar. If these basic troubleshooting techniques do not work, you may need to contact PetSafe's customer care team for further assistance or consider purchasing a replacement collar.
How to fix a PetSafe electric fence collar
| Characteristics | Values |
|---|---|
| Collar not beeping | Test it on your fingers. Touch both points on the collar while it is ticking or beeping. If you do not feel a shock, the receiver collar may be faulty. |
| Collar not working | Take the batteries out of the receiver for at least half a day. Leave the battery door open and place the receiver in a warm, sunny place to evaporate any moisture. |
| Collar not powering on | Remove the battery and locate the mode button. Press and hold the button for 10 seconds, then gently lift the tab. Reinsert the battery, ensuring it makes contact with the tab. |
| Faulty fuses | PetSafe Pro TX1 or RF-105D collars may have replaceable fuses on the circuit board. However, these often blow immediately and require a replacement transmitter. |
| Incorrect battery | For RFA-67 and RFA-188 batteries, use only genuine PetSafe-branded batteries. Non-PetSafe batteries can damage the collar and void the warranty. |
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What You'll Learn
Test the collar on yourself to check if it's working
If your PetSafe electric fence collar doesn't seem to be working, it is recommended to test it on yourself to determine whether or not it is functioning properly.
Firstly, close the strap as if your dog were wearing it. Hold the back of the strap, with the receiver hanging at the bottom of the collar loop, at 6 o'clock, and the contact points pointing up to 12 o'clock.
Now, walk into the yard holding the collar in this position. Ensure that you are stooping over so that you are holding the collar at the same level above the ground as it would be when your dog is walking in the yard.
As you approach the edge of the yard, you should be able to hear the collar start to beep. This indicates that the receiver is working and the batteries are functional. If the collar does not beep, there may be an issue with the receiver.
To further test the collar, you can touch both contact points on the collar while it is ticking or beeping. If you do not feel a shock, the receiver collar may not be working properly. Ensure that you touch both points simultaneously when you hear the beeping. This will give you a definitive answer as to whether the collar is functioning correctly.
Just because the collar makes noise, however, does not mean that the shock is strong enough to get your dog's attention. You may need to adjust the shock level, tighten the collar, shorten your dog's neck hair, or adjust the collar to a higher position on the neck.
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Check the battery and charging cord
If your PetSafe electric fence collar is not working, the first thing to do is check the battery and charging cord. The PetSafe RFA-67 6V Replacement Battery 2-Pack is a common battery used in PetSafe bark collars and in-ground and wireless fence receiver collar systems. These batteries last between 1 and 3 months, depending on use, and are waterproof. You can also purchase a 3-volt battery designed for certain PetSafe bark collars and fence collars. These batteries last approximately 1 month and have a 5-year shelf life.
If your collar is not working, first check that the battery is properly inserted and that the battery door is closed. If the collar is still not working, try removing the batteries and leaving the battery door open. Set the receiver in a sunny place, away from your dog, and wait for any moisture in the receiver to evaporate. Do not put the receiver in the microwave or use a hairdryer to dry it out. Instead, you could try leaving the receiver in a bag of dry rice for a day. After this, put the batteries back in and check for a flashing light on the collar. If drying the receiver does not work, try again and leave it for longer. If, after two days, there are still no positive results, your receiver may be dead.
You can test whether the fence is working by touching both points on the collar while it is ticking or beeping. If you do not feel a shock, there may be a problem with the receiver collar. Make sure you touch both points at the same time. If the collar makes a continuous "Tic-Tic-Tic-Tic-Tic" or "Beep-Beep-Beep" sound, this is a good sign. However, just because the collar makes noise, it does not mean that the shock level is high enough to get your dog's attention. You may need to adjust the shock level, tighten the collar, shorten the neck hair, or adjust where the collar is worn to a higher position on the neck.
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Remove the battery and reset the collar
If your PetSafe electric fence collar is not working, there are a few things you can try before resetting the collar. Firstly, check the LED indicator and power supply of the collar. Ensure that the collar is fitted snugly around your dog's neck without causing any discomfort, and trim your dog's fur if necessary so that the metal prongs of the collar touch the skin.
If the collar is still not working, you may need to reset it. To do this, first, remove the battery from the collar. For most collars, you can use a test light tool or a small coin to do this. However, for the Stubborn Dog In-Ground collar, you will need to use a small screwdriver. Once the battery is removed, locate the mode button on the collar and press and hold it for about 10 seconds. A red light will appear and then fade out. Next, gently lift the tab—ensure that the tab makes contact with the battery for the collar to power on.
If your collar uses an RFA-67 or RFA-188 battery, insert the battery and twist it to the locked or ON position. For the Free to Roam™ and Stay & Play® Replaceable Battery Collars, you will need to turn on the collar after inserting the battery. After replacing the battery, test your collar on the fence boundary to ensure it is working.
If your collar is powered by a single-use battery, check that it is a genuine PetSafe® brand battery. Using an alternate brand's battery can damage your collar and will void your warranty. Look for markings on the battery to confirm that it is genuine.
If your collar is still not powering on after replacing the battery, you may need to leave the battery out for at least half a day to allow any moisture in the receiver to evaporate. Set the receiver in a sunny place, but do not use a microwave or hairdryer to dry it out. After a day or longer, put the batteries back in and watch for a flashing light on the collar. If it does not flash, try again. If two days of drying do not work, your receiver may be dead.
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Collar not working despite the above? Contact Customer Care
If your PetSafe electric fence collar is still not working, it may be time to contact Customer Care. They can advise you on the best course of action, which may include repairing or replacing the collar.
If your collar is not beeping, you can try testing it on your fingers. Touch both points on the collar while it is ticking or beeping. If you do not feel a shock, the collar's receiver may be at fault. Ensure you touch both points simultaneously when you hear the beeping. If you hear a continuous "Tic-Tic-Tic-Tic-Tic" or "Beep-Beep-Beep" sound, that is a good sign. However, it does not necessarily mean the shock level is high enough to get your dog's attention. You may need to adjust the shock level, tighten the collar, shorten the neck hair, or adjust the collar's position on your dog's neck.
If you have a restless, stubborn, or playful dog, they may be ignoring the warning beep and static correction. In this case, you can try increasing the static correction level and retraining your dog to understand its boundaries. If your dog has hearing issues, consider opting for a model with vibrations as a warning tone.
For collars with power supplied by a single-use battery, check that it is a genuine PetSafe-branded battery and that the collar can read it. Using non-PetSafe batteries can damage the collar and void your warranty. For RFA-67 and RFA-188 batteries, twist the battery to the locked or ON position. If your collar uses rechargeable batteries, ensure they are correctly charged and inserted. A leftover charge inside the collar may prevent it from reading a new battery, so you may need to clear the charge.
If your collar is still not working, it may be time to contact PetSafe's Customer Care team for further assistance and to discuss replacement options.
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Adjust the shock level or tighten the collar
If your PetSafe electric fence collar is not working, there are a few things you can do to adjust the shock level or tighten the collar.
Firstly, it is important to test whether the collar is working. Place the collar's static correction contacts on your forearm and approach the boundary. If the unit isn't beeping or providing a shock, there may be a problem with the receiver collar. You can also test the collar by touching both points on the collar while it is ticking or beeping. If you do not feel a shock, the collar may not be functioning properly.
If the collar is not delivering a shock, you may need to adjust the shock level. The PetSafe Professional receiver collar has two styles: P3 and P4. The P3 receiver has 5 shock levels, while the P4 has 10. Level 1 on the P4 collar only beeps without delivering a shock. The lowest shock level is level 2, and the highest is level 5 or 10, depending on the model. You can adjust the shock level using the receiver and the magnet built into the left side of the copper-colored transmitter.
In addition to adjusting the shock level, you may also need to tighten the collar or adjust its position on your dog's neck. The collar should fit snugly, with enough room to fit one finger underneath. This will prevent the collar nodes from digging into your dog's skin. If your dog has long hair, you may also need to shorten the neck hair or move the collar to a higher position on the neck.
It is important to note that the shock collar should only be used for training purposes and should be taken off at night to ensure your dog's comfort. The shock level should be set to a minimum setting where your dog notices the static correction without yelping or showing signs of stress or pain.
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