Otis Singleton
Prepaid electricity meters use a unique 20-digit number called a token to recharge or load credit. The token is encoded with a unique value called a Token ID or TID, which prevents the same token from being used more than once. As the upper limit of these unique TIDs will be reached by 24 November 2024, all prepaid meter users, vending service providers, and meter manufacturers operating on STS Edition 1 software need to update their software to STS Edition 2. This article will explain how to load prepaid electricity tokens in a Hexing meter and the common errors that may occur.
| Characteristics | Values |
|---|---|
| How to load a prepaid electricity token for a Hexing meter | Key in the token number then press # or enter |
| How to load a prepaid electricity token for a Conlog meter | Key in the token number and press enter |
| How to load a prepaid electricity token for an Actaris meter | Key in the token number and press enter |
| How to load a prepaid electricity token for a Shenzen meter | Key in the token number and press the blue key |
| What to do if you get an error message on your meter | This could be because your household is drawing too much power, you have accidentally tried to load an old token, or your meter has lost connection to its counterpart meter "stubby" outside your house. Often, you can clear these errors yourself without having to call a technician. |
| What to do if you get a "token used error" message | Load a new token or purchase a new one |
| What to do if you get a "load error" message | Switch off all appliances for 30 minutes and wait for the meter to reset. Consider using fewer appliances at once and upgrading your supply. |
| What to do if you get an "active error" message | Enter the token 55555 to activate the meter |
| What to do if you get an "initialisation error" message | Enter the token 1275 4194 1448 6450 5970 to activate the meter |
| What to do if your meter locks out your token | You may have exceeded the limit of your current power supply by using too many appliances. You will not have power while this error message is displayed. Wait for the message to clear and use fewer appliances at the same time. |
| What to do if you get a "keypad error" message | Plug the keypad into the electrical plug closest to the meter and ensure that all switches are in the "off" position, except the plug switch where the device is plugged, which should be on. Check that the keypad's batteries are good and don't need replacing—they are not rechargeable. Reset your meter by pressing i, the BLUE or # button. |
| What to do if you get a "connection wait error" message | This error indicates that the keypad is busy connecting to the meter. Wait up to 30 minutes for the connection to complete. |
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What You'll Learn
Key in the token number
To load a prepaid electricity token for a Hexing meter, you must first key in the token number and then press # or enter. The token is a unique 20-digit number that is used to recharge or load credit onto the prepaid meter. This token is encoded with a unique value called a token identity.
It is important to note that the token identity numbers will have an upper limit, which will be reached by 24 November 2024. After this date, the meter software must be upgraded from STS-1 to STS-2. The meter software must be able to accept new token identity numbers to prevent an outage of electricity.
The process of upgrading the meter software involves a special pair of tokens called a key change token (KCT). This is a set of two 20-digit activation codes that can be input into the prepaid meter. The first option for inputting these codes is to issue the prepaid meter user with the key change token pair at the time of their next credit purchase. The second option is to send a dedicated field-service team to visit each meter and enter the key change token pair.
Once the meter software has been upgraded, the process of loading a prepaid electricity token remains the same: key in the token number and press # or enter.
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Press # or enter for hexing meter
Pressing # or enter is a common way to load a prepaid electricity token. The process varies depending on the meter type.
For an ACTARIS meter box, dial 100 and then press #. For a HEXING meter box, dial 804 and then press enter or #. For a CONLOG meter box, dial #100 and then press enter or #. For a SHENZEN meter box, press 65 and then enter. In some cases, 000# and 100# also work when trying to get your KPLC prepaid meter number.
If you are using a Kenya Power meter, there are several payment options available. You can pay in cash through KPLC offices or designated vendors. You can also use the USSD code *977# or the MyPower app. Alternatively, you can use a money transfer application such as Lipa na M-Pesa.
Once you have made your payment, you will receive a 20-digit token number. Key in this number on the token using the keypad and press enter. If you are loading a token in a house with no power, you may need to install new batteries to ensure the meter connects.
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Check for common errors
Troubleshooting is a handy skill to learn for when your Hexing prepaid meter develops minor issues. It can save you time and money, and give you the satisfaction of fixing things on your own.
Token Rejection
Token rejection is one of the most common problems with prepaid electricity meters. This happens when your meter refuses to accept a token or displays an error message when you input a utility token. If this happens, try re-entering the token for the second time. If the issue persists, contact your utility provider for assistance.
Low Credit Alert
Your meter may display a low credit alert even though your credit balance is still sufficient. This issue can be fixed through troubleshooting. It occurs when the meter doesn't update utility consumption data, even when you're consuming energy regularly.
Keypad Error
This error indicates a communication connection problem between your keypad and the meter outside your home. To fix this, plug the keypad into the electrical plug closest to the meter and ensure that all the switches are in the "off" position, except the plug switch where the device is plugged in, which should be on. Also, ensure that the keypad's batteries are still good and don't need replacing. They are not rechargeable.
Connection Wait Error
This error indicates that the keypad is busy connecting to the meter. Please wait up to 30 minutes for the connection to complete.
Load Error
This error indicates that your meter has been overloaded with too many electrical appliances. Please switch off all appliances for 30 minutes and wait for the meter to reset. Consider using fewer appliances at once and upgrading your supply.
Active Error
This error indicates that your meter has not been activated. Please enter the token 55555 to activate the meter.
Initialisation Error
This error indicates that your meter has not been initialised. Please enter the token 1275 4194 1448 6450 5970 to activate the meter.
Token Used Error
This error indicates that the token you entered has been used before. Please load a new token or purchase a new one.
Invalid or Unauthenticated Token
Your token may be invalid or not properly authenticated. Please load a new token or purchase a new one.
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Resetting the meter
Resetting a prepaid electricity meter can be a source of frustration, especially when tampering is involved. Here is a comprehensive guide on how to reset a Hexing prepaid electricity meter, covering various scenarios and issues.
Common Issues and Troubleshooting
One of the most common issues with Hexing prepaid meters is a failure to connect. This can be due to a faulty power socket or a broader connection issue. To resolve this, try moving the meter to another power socket or testing a power outlet in a neighbouring room or apartment. If this doesn't work, enter the code "868" and press enter on the meter to reset and establish a new connection with the power source.
Another frequent problem is a blank screen on the meter, which can be caused by a faulty power supply or depleted batteries. To fix this, check the power supply by ensuring the meter is receiving power and that the power cable is securely connected. If the meter uses batteries, check if they are inserted correctly and replace them if necessary.
If your meter is not functioning properly due to tampering, you will need to obtain a tamper reset code from your supplier. First, identify the specific nature of the tamper, such as a broken seal, unauthorised access, or interference with the meter. Then, contact your electricity supplier through their customer service channels and provide them with your account details, meter number, and a brief explanation of the issue. Request a tamper reset code, which is typically a 20-digit code, and follow the supplier's instructions to enter the code into the meter. This will initiate the reset process and clear the tamper condition.
In some cases, you may need to reset the meter by turning off the power supply and removing the batteries (if applicable). Wait for a few minutes before reconnecting everything. This can help resolve temporary issues causing the blank screen or other minor glitches. However, resetting the meter will not erase your electricity consumption data or account information, but you may need to reconfigure certain settings.
Additionally, for Conlog meters, you can use the code 5649 3153 7254 5031 3471 to trip and reset the meter. For all other meter types, use the code 0000 0000 0001 5099 7584. These codes will trip the meter, and the contactor will energise after a few seconds.
Preventing Future Issues
To prevent future tampering issues, ensure that your Hexing meter is properly sealed. This will maintain the integrity of the meter and avoid further tampering conditions. Additionally, always follow the proper procedures and contact your supplier for assistance to avoid any damage to the unit.
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Upgrading the meter
Upgrading your prepaid electricity meter is a straightforward process. The first step is to check if your meter requires upgrading. This can be done by entering the token 1844 6744 0738 4377 2416. If the keypad displays r2: t2, your meter is upgraded, and if it displays r1: t2, it is not. Alternatively, you can check by entering #5#.
Once you have confirmed that your meter needs to be upgraded, you will need to obtain the key change tokens. These will be provided to you when you purchase electricity. You will receive two key change tokens along with your normal credit token.
After you have obtained the key change tokens, you will need to enter them into your meter in a specific order to re-code your meter. First, enter the two sets of key change tokens, and then enter the newly purchased credit token.
It is important to note that you must enter the key change tokens in the correct order. You will be guided on the specific order when you receive the tokens. Once the key change tokens have been successfully loaded, you can load your meter with credit using your credit token.
After upgrading your meter, you may also load any other tokens, such as free basic electricity tokens. It is important to upgrade your meter before the deadline of 24 November 2024. This deadline applies to all prepaid meters in Tshwane, as the token identity numbers will run out by then.
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Frequently asked questions
Key in the token number and then press # or enter.
This error indicates that the token you entered has been used before. Please load a new token or purchase a new one.
A token is a unique 20-digit number used to recharge or load credit onto a prepaid electricity meter.
