Beatrice Lang
If you're moving into a new home in Singapore, you'll need to set up your utilities with SP Services to get access to water, electricity, and gas. Each SP account is tagged to each property, so you'll need to open a new account for each new home you occupy. You can open an SP Utilities account online, via the SP app, or on a desktop/laptop. You'll need to provide personal details, such as your NRIC or FIN, and you'll need to be at least 18 years old to open an account. Once your SP Services account is set up, you can choose to buy electricity from an electricity retailer that best meets your needs.
| Characteristics | Values |
|---|---|
| How to open an electricity account | Open an SP Utilities account first before registering with another retailer. |
| Account opening methods | Via the SP app, available on the App Store and Google Play Store, or online via desktop/laptop. |
| Requirements | Must be at least 18 years old and provide a copy of your NRIC or FIN, or log in with Myinfo with your Singpass. |
| Account details | Provide the address of your new home and a mailing address if it's different. |
| Registration | Choose whether you're registering as an individual or on behalf of a company. |
| Gas supply | Gas supply turn-on is done separately by City Energy. After receiving confirmation on your account opening, call 1800 555 1661 to make an appointment. |
| Account transfer | Each SP account is tagged to each property, so you won't be able to transfer it to a new home or tenant. |
| Account termination | Terminate your account by submitting a termination request through the SP Services website, via mail, or at their office. |
| Bill payment | Avoid estimated bills by submitting your meter readings monthly. |
| Bill details | Access your electricity bill and consumption information via the SP Utilities portal. |
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What You'll Learn
Opening an SP Utilities account online
To open an SP Utilities account online, you must be at least 18 years old. You can open an account via the SP app, available on the App Store and Google Play Store, or via the SP website.
If you are registering as an individual, you will need to provide a copy of your NRIC or FIN, as well as personal details such as your name and address. You will also need to provide proof of ownership of the property. If you are registering on behalf of a company, you will need to provide a copy of your NRIC or FIN, as well as the company's UEN or FIN.
Once you have provided this information, you will need to choose a date and time to open your utilities account. You may need to be present at the appointment at your premises.
If you are moving into a new home, you will need to open a new SP Utilities account. Each SP account is tagged to each property, so you won't be able to transfer your old account to your new home. Instead, you'll have to close your current account and open a new one for your new home.
If you are buying electricity from SP Group, you can access your electricity bill and consumption information via the SP Utilities portal.
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Registering with an electricity retailer
To register with an electricity retailer in Singapore, you must first open an SP Utilities account. This is because each SP account is tagged to each property, so you will not be able to transfer it to a new home. You can open an SP Utilities account online, either via desktop/laptop or through the SP Utilities App. You will need to be at least 18 years old and provide documents such as property tax or proof of ownership of the property. You will also need to provide a copy of your NRIC or FIN, or log in with Myinfo with your Singpass.
Once you have set up your SP Utilities account, you can then register with an electricity retailer. You can choose to buy electricity from an electricity retailer that best meets your household needs. To do this, you should first check out the price plans that retailers are offering and contact your preferred retailer to better understand the terms and conditions of the offered price plan. You can then sign up with the retailer, who will work with SP Group to facilitate a seamless switch for you.
If you are buying electricity from a retailer and not SP Group, you can view and download your electricity usage with an e-Services account. If you are buying electricity from SP Group, you can access your electricity bill and consumption information via the SP Utilities portal.
It is important to note that if your electricity retailer shuts down, your account will automatically be transferred back to SP Services. Your electricity supply will not be disrupted because of this.
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Setting up utilities in a new home
After setting up your SP Services utilities account, you can register with an electricity retailer of your choice. You can compare price plans and terms and conditions offered by different retailers. If you are buying electricity from SP Group, you can access your bill and consumption information via the SP Utilities portal. If you are buying electricity from a retailer, you can view and download your electricity usage through an e-Services account.
For gas utilities, if you are not using LPG canister gas, you can set up an account with City Energy by calling 1800 555 1661 after receiving confirmation of your SP Services account setup. For water utilities, you can avoid estimated bills by submitting your meter readings monthly.
Note that if you are moving out of your existing home, you will need to terminate your utilities account before opening a new one for your new home.
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Closing an SP Utilities account
If you are moving to a new home, you will not be able to transfer your SP Utilities account to the new address. Instead, you will need to close your current account and open a new one for your new home. Similarly, if you are renting out your home, you will not be able to transfer your account to your tenant. You will have to close it, and your tenant will need to open a new account under their name.
You can close your account online via the SP app or by submitting a termination form. If you are closing your account, you should be aware that non-electricity charges like water, gas, and refuse collection will still be billed to your SP account. If your electricity retailer bills you via SP Group, you will receive one bill for both electricity and non-electricity charges. If not, you will receive two separate bills.
If you are switching to another electricity retailer, you will still need to open an SP Utilities account first before registering with the new retailer.
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Receiving your bill summary
When it comes to receiving your bill summary, you can opt to receive it via email instead of a paper bill. If you choose to go paperless, the login details for your account will be sent to you via email. You can also download the SP Service Utilities App to keep a closer tab on your utilities.
If you are buying electricity from an electricity retailer and not SP Group, you can view and download your electricity usage via an e-Services account. On the other hand, if you are buying electricity from SP Group, you can access your electricity bill and consumption information via the SP Utilities portal.
To avoid estimated bills, submit your meter readings monthly. You can do this by clicking on "Explore" under the homepage, followed by "Meter Reading". Then, just follow the on-screen instructions.
It's important to note that each SP account is tied to a specific property, so if you move to a new home, you won't be able to transfer your current account. Instead, you'll need to close the existing account and open a new one for your new address.
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Frequently asked questions
You can open an electricity account in Singapore via SP Services. You can do this online, either via the SP Utilities app or through their website. You will need to provide personal details, such as your NRIC or FIN, as well as documents such as proof of ownership of the property.
You will still need to open an SP Utilities account first before registering with another retailer.
You can switch electricity retailers in three steps: check out price plans, contact your preferred retailer to understand the terms and conditions, and sign up with the retailer. Your retailer will facilitate a seamless switch.
