Otis Singleton
Kenya Power and Lighting Company (KPLC) is the main electricity provider in Kenya, offering both prepaid and postpaid services to its customers. Paying your electricity bill via M-Pesa using the KPLC Paybill service is a quick, convenient, and secure way to manage your electricity bills. In this article, we will provide a step-by-step guide on how to pay your KPLC electricity bill using the M-Pesa Paybill service.
| Characteristics | Values |
|---|---|
| Account type | Prepaid or postpaid |
| Payment method | M-Pesa, Airtel Money, or authorized banks |
| M-Pesa transaction steps | Access Safaricom menu, select M-PESA, choose Lipa na M-PESA, select Pay Bill, enter Pay bill number, enter account number, enter amount, confirm, receive confirmation SMS |
| Pay bill number | 888880 for prepaid, 888888 for postpaid |
| Account number | KPLC prepaid meter number or KPLC postpaid account number |
| Amount | Between Ksh.100 and Kshs.35,000 |
| Postpaid bill payment methods | M-Pesa, visiting Kenya Power office, or through listed vendors |
| Token-based system | Prepaid customers purchase electricity tokens in advance to credit their meter |
| Authorized partners for payments | M-Pesa, authorized banks, USSD code *977# |
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What You'll Learn
Accessing M-Pesa
M-Pesa is a mobile phone-based money transfer service, payments, and micro-financing service launched in 2007 by Vodafone and Safaricom, the largest mobile network operator in Kenya. The service has since expanded to Tanzania, Mozambique, DRC, Lesotho, Ghana, Egypt, Afghanistan, South Africa, and Ethiopia.
To access M-Pesa, you must first register for the service at authorised agents, often small mobile phone stores or other retailers such as barbers, butchers, and bakers. After registering, you can deposit cash in exchange for electronic money, which can then be sent to other M-Pesa users or used to pay for goods and services.
To access your M-Pesa account, you can use the M-Pesa app, available on the App Store, which allows you to view your balance, send money, pay bills, and more. Alternatively, you can access your account by going to the Safaricom menu on your phone, selecting M-Pesa, and then entering your PIN.
Once you have accessed your M-Pesa account, you can use it to pay your electricity bill by selecting Lipa na M-PESA, then Pay Bill, and entering the required details.
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Entering the pay bill number
To pay your electricity bill via M-Pesa, you will need to enter the pay bill number as part of the process. Here is a step-by-step guide on how to do this:
- Access your Safaricom menu on your phone, then select M-PESA.
- Choose 'Lipa na M-PESA' from the M-PESA menu.
- Select 'Pay Bill' from the options.
- Now, enter the pay bill number. For prepaid meters, the KPLC Paybill number is 888880. For postpaid meters, the pay bill number is 888888.
- After entering the pay bill number, you will be prompted to enter your KPLC account details and the amount you wish to pay.
It is important to note that the process may vary slightly depending on your mobile service provider and the type of KPLC account you have (prepaid or postpaid). Always double-check that you have entered the correct information, including the pay bill number, account number, and amount, before finalizing the transaction.
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Confirming account details
Confirming your account details is an important step in the process of paying your electricity bill via M-Pesa. This ensures that your payment goes through smoothly and is correctly attributed to your account. Here is a step-by-step guide to confirming your account details:
- Enter Your Prepaid Meter Number: After selecting "Lipa na M-Pesa" and then "Paybill" from your M-Pesa menu, you will be prompted to enter a business number. The PayBill number for KPLC prepaid customers is 888880. Following this, you will need to enter your KPLC prepaid meter number accurately to ensure a successful transaction. This number can usually be found on your meter or electricity bill.
- Enter the Amount You Want to Pay: You will then be prompted to enter the amount you wish to pay for your prepaid tokens. The amount must typically be between KSh100 and KSh35,000, so ensure you input a value within this range.
- Enter Your PIN: Use your phone's keypad to enter your M-Pesa PIN and press OK.
- Confirm Transaction Details: Before finalizing the transaction, carefully review all the details you have entered, including the amount, the business number, and your prepaid meter number. Confirm that all the details are correct and press OK to send and complete the transaction.
- Receive Transaction Confirmation: After confirming the transaction, you will receive a confirmation SMS from M-Pesa. This message will indicate the transaction's success and provide details such as the transaction ID and the amount deducted from your M-Pesa account.
- KPLC Token Receipt: Following the transaction, KPLC will generate a prepaid token valid for your meter and send it to you via SMS. This token is a unique 20-digit code that you will enter into your prepaid meter to add the purchased electricity units to your account.
- Dial USSD Code: Dial *977# on your mobile phone and select postpaid services (bill).
- Enter Account Number: You will be prompted to enter your account number.
- Enter M-Pesa PIN: You will then be redirected to your M-Pesa menu, where you will enter your M-Pesa PIN to complete the required payment.
- Confirm Transaction Details: After entering your PIN, confirm that all the details you have entered are correct. This includes your account number, the amount you wish to pay, and the pay bill number (888888 for postpaid).
- Receive Transaction Confirmation: Once you confirm the transaction, you will receive an SMS confirmation from M-Pesa, indicating the transaction's success and providing relevant details.
- KPLC Finalizes Transaction: Wait for KPLC to finalize the transaction and register your electricity payment. You will receive an SMS from KPLC with the amount paid, the date of payment, and the total tokens received.
Please note that these steps are based on instructions from various sources and may differ slightly depending on your specific situation and payment method. Always refer to official sources for the most up-to-date and accurate information.
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Finalising the transaction
After entering your M-Pesa PIN and pressing OK, you will be asked to confirm that all the details you have entered are correct. Double-check the information, including the amount, the pay bill number, and your Kenya Power account number. Once you are sure that all the details are correct, press OK to send and complete the M-Pesa transaction.
You will then receive a transaction confirmation SMS from M-Pesa. After this, you just need to wait for KPLC to finalise the transaction and register your electricity payment. This usually takes a few minutes.
Once the transaction has been completed, you will receive an SMS from KPLC containing the following information:
- The amount you have paid and the date of payment
- The total number of tokens you have received
- A unique 20-digit code that you can enter into your prepaid meter to add the purchased electricity units to your account
Keep your phone nearby and check for the SMS containing the prepaid token. Once you receive the token, enter it into your prepaid meter, and press the OK button on the meter to update it immediately.
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Receiving the token
If you do not receive the SMS with the token, there are a few steps you can take to retrieve it. Firstly, you can check the MyPower app, as the token number may be available there even if the SMS didn't come through. You can also try dialling *977# as this service will send you the last three tokens you purchased. Additionally, you can download the KPLC app and use your meter number to check your token history.
It is important to note that there are minimum and maximum amounts for purchasing tokens. The minimum amount is between KSh.50 and KSh.100, while the maximum amount is between KSh.35,000 and KSh.500,000. It is also worth mentioning that KPLC offers both prepaid and postpaid accounts, each with its own unique features and benefits. With a prepaid account, you have better control over your electricity usage and spending, while a postpaid account offers the convenience of using electricity first and paying later.
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Frequently asked questions
Go to your M-Pesa menu, select "Lipa na M-Pesa", then select "Pay Bill". Enter the Kenya Power business number (888880 for prepaid and 888888 for postpaid), your KPLC account number, and the amount you want to pay. Enter your M-Pesa PIN and confirm the transaction.
The KPLC Paybill service allows you to pay your electricity bill in Kenya using M-Pesa.
The KPLC prepaid meter number is usually found on your meter or electricity bill.
After paying for your KPLC prepaid meter, you will receive a 20-digit code via SMS. This code is the prepaid token, which you enter into your prepaid meter.
You can pay your KPLC bill in person by visiting your nearest Kenya Power office or banking hall.
