Otis Singleton
Npower has stopped trading as a residential and SME supplier and has been taken over by E.ON. Npower customers can now switch to E.ON without paying any exit fees. If you need to contact Npower, you will now have to go through E.ON. If you have a power cut or problems with power lines in your area, call Distribution Network Operators on 105. If you can smell gas or suspect a gas leak, call the National Gas Emergency Helpline on 0800 111 999. If you require emergency electricity, your energy supplier will provide it when you run out of credit on a prepayment meter. For most prepayment meters, emergency electricity credit can be activated when it reaches 50p or less. Your energy supplier will likely provide up to £5 of emergency electricity supply. This must then be paid off the next time you top up your credit.
| Characteristics | Values |
|---|---|
| How to get emergency electricity on npower | npower has stopped trading as a residential and SME supplier and has been taken over by E.ON. Customers have been moved to E.ON Next. |
| How to contact npower | Call E.ON on 0345 052 0000 or 0808 501 52000, or Utility Switchboard on 020 3992 7717. Speech or hearing-impaired customers can put 18001 before the phone number to use text relay at no extra cost. |
| How to get a new gas card | Go to your local Payzone and request a new EON gas card. Do not top up the card until you have activated it by leaving it inserted into your meter for 1 minute. |
| How to get emergency electricity | If you have a prepayment meter, your energy supplier will likely provide up to £5 of emergency electricity supply when your credit reaches 50p or less. This must be paid off the next time you top up your credit. You can also manually activate emergency credit by inserting your electricity key or gas card into the meter and following the instructions. |
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What You'll Learn
Npower has stopped trading as a residential supplier
If you were an Npower customer, you can check out the FAQs on the E.ON Next website for information on billing and payment queries, as well as details on various energy tariffs. E.ON Next offers a range of fixed-price and flexible deals, including EV charging plans and a price cap tracker.
If you are facing an emergency situation and need to access emergency credit on your prepayment meter, you can do so by following these general guidelines. Note that each prepayment meter is slightly different, so you should also check your supplier's website for specific instructions.
For some electric meters, emergency credit is automatically activated when you try to insert your key with no credit on it. The meter will top up your balance, usually by £5, and the screen will display a message to confirm this. On other meters, you may need to press an "emergency credit" button or insert your gas card into the meter. If your meter has A and B buttons, press button B when 'EmCr' flashes on the screen, indicating that you have no credit remaining. The screen should then show 'EmCr Accepted'.
It is important to pay off any emergency credit as soon as possible, as you will need to repay it before you can use it again.
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Customers have been moved to E.ON
Npower has stopped trading as a residential and SME supplier. However, npower is still trading as npower Business Solutions, helping large businesses with their energy needs. E.ON has taken over npower, and all residential and SME customers have been moved to E.ON Next. If you were an npower customer, you can refer to the FAQs for information on billing and payment queries.
E.ON Next offers a range of tariffs, including 1-2 year fixed deals, EV charging plans, and a price cap tracker. All fixed tariffs come with a one-off donation to the Woodland Trust on your behalf. The Next Pledge tariff guarantees energy prices below the Ofgem price cap, saving you £100 based on average annual consumption. The Next Drive EV tariff offers lower-priced electricity at 6.7p per kWh when charging between 12 am and 7 am. The Next Pumped heat pump tariff provides two periods daily with significantly reduced prices per unit of electricity, saving up to £227 per year.
If you have an npower billing or payment query and are not an E.ON Next customer, you can find information on the npower website. If you have left npower over six months ago and have not received your final bill, you can call npower to clear any unbilled debt. If you are struggling to pay your bill, npower can offer help with longer payment periods. Speech or hearing-impaired customers can put 18001 before the phone number to use text relay at no extra cost. Details shared with Credit Reference Agencies can remain on file for up to six years. If you believe the details held are incorrect, you can call npower to amend them and ensure that any information sent to a Credit Reference Agency is corrected.
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Emergency credit is available for prepayment meters
Npower has stopped trading as a residential and SME supplier and has been taken over by E.ON. As a result, Npower customers have been moved over to E.ON Next.
If you are an Npower customer, you can access emergency credit on your prepayment meter. Emergency credit is available when your normal credit balance is low. The amount of emergency credit provided by suppliers is usually £5, which is enough to last until you can top up your key at the nearest Post Office or Payzone. This emergency credit must be paid off the next time you top up your credit.
On some meters, emergency credit is activated automatically when you insert your key with no credit on it. The meter will detect that there is no money to take and will top up your balance. On other meters, there will be an emergency credit button that you can press. If your meter has A and B buttons, you can press button B when 'EmCr' flashes on the screen. The screen should then show 'EmCr Accepted'.
If your meter doesn't automatically let you use the emergency credit, you'll need to manually tell it to do so. Put your electricity key or gas card in the meter, and a message will appear on the screen advising you to press the A button to activate the emergency credit feature.
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£5 of emergency credit is provided by suppliers
If you have a prepayment meter and are unable to top up your key, you may require emergency electricity. Most energy suppliers provide up to £5 of emergency electricity supply, which can be activated when your meter balance is 50p or less. This emergency credit can be automatically activated when you insert your key with no credit on it, or you may need to press an ''EmCr' or 'emergency credit' button. The screen will usually tell you when this has been done.
The £5 of emergency credit will last as long as if you had put £5 of your own credit in the meter. However, it is important to pay off the emergency credit as soon as possible, as you will need to pay it back before you can use it again. This will be taken off your balance the next time you top up.
If your meter does not automatically let you use the emergency credit, you may need to manually tell it to do so. Put your electricity key or gas card in the meter, and a message will appear on the screen advising you to press a button to activate the emergency credit feature.
Some suppliers also offer extra support credit for those who are struggling financially. If you are having a hard time keeping credit on the meter, get in touch with your supplier, as they might be able to help.
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Emergency credit can be activated manually
Npower has stopped trading as a residential and SME supplier and has been taken over by E.ON. As a result, Npower customers have moved over to E.ON Next.
Regarding emergency credit, if your meter doesn’t automatically let you use the emergency credit, then you’ll need to manually tell it to do so. Put your electricity key or gas card in the meter, and a message will appear on the screen advising you to press a button to activate the emergency credit feature. For example, on some meters, you can activate an emergency electricity supply by pressing button B when ‘EmCr’ flashes on the screen. The screen should then show ‘EmCr Accepted’.
The best key to get is an Eon or npower key as they work better with your meter and services. British Gas keys may not work at all, and if they do, they may only work once. Any other key will work but may take longer to add credit to the meter, so try to get an Eon or npower one.
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Frequently asked questions
If your meter doesn't automatically let you use emergency credit, you'll need to manually activate it. Put your electricity key or gas card in the meter, and a message will appear on the screen advising you to press the A button to activate the emergency credit feature.
Go to your local Payzone and request a new EON gas card. Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute.
Call Distribution Network Operators on 105.
Call the National Gas Emergency Helpline on 0800 111 999.
