Molly Ayala
If you're moving into a new property or reconnecting a property that has been empty for some time, you'll need to arrange for the electric supply to be reconnected. The first step is to check if there is an electricity meter on-site. If there is, you can contact the supplier to set up an account and get the electricity running. If there is no meter, a new supply will need to be set up. This may take longer than a simple reconnection. You can also check your local energy distributor to find out which retailer is obliged to offer you a reasonably priced electricity supply.
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What You'll Learn
Contact your electricity supplier
If you need to reconnect the electricity supply to your house, you should contact your electricity supplier. They will be able to guide you through the process of reconnecting your electricity.
If you are moving house, your supplier may be able to disconnect your old address and reconnect your new address simultaneously. This can often be arranged online or over the phone. You will need to provide details of your new address and the date of your move. In some cases, this process can be expedited, but it usually takes around three business days.
If you are reconnecting electricity to a property that has been empty for some time, you may need to provide your electricity supplier with an installation certificate (I-cert) that is dated within the past year. If you do not have this, you will need to contact an NICEIC-qualified electrician to obtain one.
If you are unsure who your electricity supplier is, you can use an energy network operator search tool to find your local energy network operator. You can then contact them to obtain your supplier details. Alternatively, you can check if there is a meter onsite and contact the supplier of that meter to set up an account.
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Check if you have a supply number and meter
If you're reconnecting electricity to a property that has been empty for some time, it's important to check if there is a supply number and meter in place. A supply number, also known as MPAN (Meter Point Administration Number) for electricity, is a unique identifier for your electricity supply point. It is different from your customer account number with your energy supplier.
To check if you have a supply number, you can contact your local Distribution Network Operator (DNO). Your DNO is responsible for managing the electricity network in your area and can provide information about your supply point. You can find contact details for your DNO by searching online or through your regional energy regulator's website.
If there is an electricity meter on-site, you can also check who supplies this meter. Contacting the supplier can help you get an account set up and the electricity reconnected. You may need to provide an installation certificate (I-cert) that's dated within the past year to your electricity supplier. If you don't have a recent certificate, you can contact an NICEIC-qualified electrician to obtain one.
In some cases, if you're moving house, your energy supplier may be able to disconnect your old address and reconnect your new address simultaneously. This process typically takes around three business days. However, if you're moving to a new property that requires a new meter connection, the process may take longer.
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Disconnect old address and reconnect new address
If you're moving house and need to disconnect your old address and reconnect your new address, you can do this all in one go. You can book your move online or call the experts in moving house. Provide the details of where and when you're moving, and they will arrange the disconnection for your old home and the reconnection at your new one.
If you are a new customer, you will need to call your old energy retailer and inform them that you are moving out. If you are an existing customer, you can organise to close your account by moving online via 'My Account'.
If you are reconnecting the electricity supply for a property that has been empty for some time, you will need to check if there is an electricity meter on-site. If there is, you can find out who supplies this meter and set up an account with them to get the electricity running. If there is no meter, a new supply will need to be set up.
To set up a new supply, you will need to check that you have the supporting infrastructure in place. For electricity, cabling from the mains should already be on-site. If the main connections are available, the support team can request a new connection from the operations team. They will then complete a few checks and confirm a date for an engineer to visit.
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Arrange a new meter connection
If you need to reconnect the electricity supply to your house, you should first check if there is an electricity meter on-site. If there is a meter, you can contact your electricity supplier to set up an account and get the electricity running. You can find your electricity supplier using the energy network operator search tool.
If there is no meter, you will need to arrange a new meter connection. This process can vary depending on your location and energy provider. Some energy providers allow you to apply for a new connection online, while others may require a phone call or email. In some cases, you may need to provide proof of your supporting infrastructure, such as cabling from the mains or pipework from the gas main.
If you are moving into a new property, you can often arrange to disconnect the energy supply at your old address and reconnect at your new address simultaneously. This process typically takes around three business days. It is recommended to contact your energy provider as early as possible to arrange this.
When arranging a new meter connection, it is important to be aware of the different tariffs and plans offered by your energy retailer. You may wish to compare different types of tariffs to find the one that best suits your needs and budget. Additionally, if you are eligible for any concessions or discounts, you can register these details after you have connected to your new supply.
In certain situations, such as building a new home, the process of arranging a new meter connection may take longer. It is advisable to plan ahead and allow for potential delays when organizing your new connection.
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Compare electricity retailers and plans
To reconnect your electricity supply, you must first contact your electricity supplier. They will guide you through the process, but you may need an installation certificate (I-cert) that's dated within the past year.
Now, to compare electricity retailers and plans, there are several factors to consider. Firstly, it is important to compare the conditions, benefits, and costs of different plans. Read the fine print, including payment terms, exit fees, and any discounts being offered. Check if there is a cooling-off period that allows you to change your mind after signing up.
Secondly, consider the type of plan that suits your needs. Market retail contracts, or energy plans designed by retailers, are often cheaper and include discounts or incentives. However, be mindful of minimum term contracts and potential cancellation fees.
Additionally, evaluate the plan inclusions beyond price. Consider contract lengths, billing options, fees and charges, and renewable or solar options. Customer service is also a crucial factor, especially when issues arise.
You can use free online tools, such as Canstar Blue's electricity comparison service, to compare electricity prices based on factors like provider, contract length, billing frequency, and available discounts. The Energy Made Easy website is another resource to compare energy offers in your area. Remember to review your electricity contract annually to ensure you're getting the best deal.
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Frequently asked questions
You can contact your energy supplier to disconnect your old address and reconnect your new one. You will need to provide your new address and the date of your move. This typically takes three business days.
You will need to arrange a new meter connection. This process takes longer than a typical connection. You will need to have the cabling from the mains on-site.
You will need to contact your electricity supplier. They will reconnect you if you have an installation certificate (I-cert) dated within the past year. If you don't have one, you can get it from an NICEIC-qualified electrician.
You can use the energy network operator search tool to find your local energy network operator. Contact the network operator for your supplier details.
