Otis Singleton
Motorized window shades are a convenient way to control the lighting in your home, but what happens when they stop working? This article will explore common issues with Hunter Douglas electric shades and provide troubleshooting tips to help you repair them. Whether it's a simple fix like changing the batteries or a more complex issue requiring a replacement part, we'll guide you through the process of getting your shades back in working order. With these tips, you'll be able to quickly resolve any problems and enjoy the convenience of your motorized shades once again.
Repairing Hunter Douglas Electric Shades
| Characteristics | Values |
|---|---|
| Motor reset | Try a motor reset by unplugging the battery wand, pressing the manual button, plugging the wand back in, and pressing the manual button again |
| Battery replacement | Replace the batteries in the remote and shade |
| Programming | The shade may have lost the programming to the remote; try pressing the manual button on the headrail |
| Hub | Check the battery level on the "Shades" menu and recalibrate using the "Show Advanced Options" |
| Battery wand | Switch battery wands with a working shade to determine if the current wand is damaged |
| Motor replacement | If the motor is broken, you can find the motor specs and order a replacement online |
| Dealer support | Contact the original dealer for replacement parts, repairs, and warranty information |
| DIY repair | Depending on the product age, a self-repair may be possible |
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What You'll Learn
Contact the original dealer for repairs and replacement parts
If your Hunter Douglas electric shade is in need of repair, your best option is to contact the original dealer that sold you the product. They can quickly order a replacement part, help you repair the product, and provide you with details of the product warranty. This is often the most straightforward and efficient way to resolve any issues with your electric shade.
Dealer service fees and shipping charges will typically apply when seeking repairs or replacement parts from the original dealer. It is worth noting that you can find the contact information for your original dealer by visiting the Hunter Douglas website and entering your zip code. This will allow you to locate the specific dealer and obtain their phone number or other relevant contact details.
Even if you are unsure of the original dealer or no longer have their contact information, you can still reach out to Hunter Douglas for assistance. They have a network of dealers who can help with repairs and replacement parts. Of course, the standard dealer service fees and shipping charges will apply in these cases.
By contacting the original dealer or another authorized dealer within their network, you can ensure that your Hunter Douglas electric shade receives the necessary repairs or replacement parts. This option offers the advantage of convenient access to specialized knowledge and resources, making it a reliable choice when addressing any issues with your electric shade.
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Try a motor reset or change the batteries
If your Hunter Douglas electric shade isn't working, one of the first things you should try is a motor reset. This can be done by pressing and holding the button on the shade for 6 seconds (1 cycle). The shade will then find its internal limits. Next, press and hold the STOP button on the Pebble remote until it blinks, which will put it into programming mode. It's important to note that you should not select a group number during this process.
If your Hunter Douglas shade is still not working after trying a motor reset, it may be time to change the batteries. Most Duette and Applause products use either eight or 12 AA alkaline batteries, while SkyLift uses either 12 or 16 AA lithium batteries. Veriglide products typically require 12 or 24 AA alkaline batteries, and PowerView Shades are powered by placing AA batteries in series. When changing the batteries, make sure to follow the graphic on the battery wand to ensure that all batteries are installed in the correct direction to avoid damage.
It's worth mentioning that attempting to repair your shades yourself may void the warranty. If you're unsure about what you're doing, it's best to contact the original dealer or a Hunter Douglas representative for further assistance. They can help you order replacement parts, repair the product, and provide information about the product warranty. Dealer service fees and shipping charges may apply.
In some cases, it may be necessary to send your shades back to the manufacturer for repair. This is typically recommended if you're unable to fix the issue yourself or through the assistance of a dealer. By contacting Hunter Douglas directly, you can receive instructions on how to properly package and send your shades for repair. They will also be able to advise you on the estimated repair time and any associated costs.
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Reset the limits if the shade doesn't open/close fully
If your Hunter Douglas electric shade is not opening or closing fully, you can reset the limits by following these steps:
Firstly, try a basic reset. Press and hold the button on the shade for 6 seconds. The shade will then find its internal limits. Once it has done this, press and hold the STOP button on the Pebble remote until it blinks, which will enter programming mode. Do not select a group number. Next, press the button on the shade and the close button on the Pebble remote at the same time—this should cause the shade to jog.
If this does not work, you may need to perform a factory reset and limit reset. To do this, first, press and hold the button on the shade for 12 seconds (two cycles). The shade will jog twice, and the shade group programming will be cleared. Then, follow the steps for a basic reset as outlined above.
If you are still having issues, you may need to refer to the Hunter Douglas Powerview Guide, which includes videos, step-by-step instructions, and a table of contents that is searchable by topic or keyword. Alternatively, you could contact Hunter Douglas or a dealer for further support and advice.
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Clean the electrical contacts with steel wool
Steel wool is not recommended for cleaning electrical contacts as it may cause damage to the contacts and surrounding components. Instead, use a soft-bristled brush or a lint-free cloth to clean the contacts.
Before cleaning, it is important to switch off the power source to prevent any electrical shock or damage to the equipment. Once the power is off, use gentle pressure to clean the contacts with your brush or cloth. Be sure to remove any excess cleaner or debris from the contacts after cleaning.
There are several commercial and DIY products that are safe and effective for cleaning electrical contacts. Commercial electrical contact cleaners, such as those by CRC and WD-40, are designed to remove any dirt, dust, or oxidation from the contact surfaces. As a DIY alternative, you can use 91% or 99% isopropyl alcohol, which is a solvent that is safe to use on a wide variety of electrical contacts. Acetone nail polish remover is another option, but be cautious as acetone can damage rubber and plastic and is highly flammable.
To prevent the accumulation of dirt and dust on electrical contacts, it is important to perform regular maintenance. Use a soft-bristled brush or a lint-free cloth to clean the contacts periodically, ensuring that your equipment operates efficiently and preventing any damage to the contacts.
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DIY repair if the product is old
If your Hunter Douglas electric shade is old and no longer under warranty, you may be able to repair it yourself. Here are some tips for DIY repair:
Firstly, identify the issue. If your motorized shade is not responding, try changing the batteries in the remote and shade. If that doesn't work, try pressing the manual button on the headrail. If the shade responds to the manual button but not the remote, the remote may have lost its programming. In this case, you can try recalibrating it through the "Shades" menu on your Hub.
If the issue persists, try switching the battery wand with a working shade. If the shade works with the new wand, you'll need to order a replacement battery wand. You can also try unplugging the battery wand, pressing the manual button, plugging the wand back in, and then pressing the manual button again.
If your shade still isn't working, try performing a motor reset. For most products, this involves pressing and holding the manual button for six seconds. This will also reset the limits if your shade isn't opening or closing completely. After the reset, try pressing the manual button again. If your shade still isn't responding, you may need to repeat the reset process after changing the batteries.
If your shade is very old, you may need to contact the dealer that originally sold you the product or a dealer in your network for further assistance. They can help you order replacement parts, repair the product, and provide information about the product warranty. Please note that dealer service fees and shipping charges will apply.
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Frequently asked questions
Most issues with your Hunter Douglas electric shade can be resolved with a motor reset or by changing the batteries. Try changing the batteries in the remote and/or the shade. If that doesn't work, try unplugging the battery wand, pressing the manual button, replugging the wand, and pressing the manual button again. If your shade still doesn't respond, try a 6-second reset.
If your shade still doesn't respond after trying the steps above, you may need to replace the motor. You can try ordering a replacement motor online or contact your original dealer to order a replacement part.
Contact the dealer that originally sold you the product. If you don't know the dealer, Hunter Douglas has a network of dealers who can help. Dealer service fees and shipping charges will apply.
