Beatrice Lang
Tri-County Electric provides power to over 53,000 members across 17 counties in Kentucky and Tennessee. The company is committed to providing reliable electricity 24 hours a day, every day, but sometimes events occur that are beyond their control, such as car accidents, animals, lightning, high winds, and winter storms. When an outage occurs, Tri-County Electric aims to restore power as quickly as possible. To report an outage, customers can call 874-125 (local) or 1-877-874-1215 (toll-free), or text OUTAGE to 25069.
| Characteristics | Values |
|---|---|
| Name | Tri-County Electric Cooperative Inc |
| Website | tcectexas.com |
| Phone Number | 874-125 (local), 1-877-874-1215 (toll-free) |
| SMS Number | 25069 |
| Keyword | OUTAGE |
| Service Area | Allen, Cumberland, Metcalfe, Monroe, Adair, Barren, Clinton, and Warren in Kentucky; Macon, Clay, Trousdale, Sumner, Jackson, Overton, and Smith in Tennessee |
| Number of Substations | 19 |
| Miles of Distribution Line | 5,500 |
| Service Area in Square Miles | 1,800 |
| Wholesale Power Supplier | Tennessee Valley Authority (TVA) |
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What You'll Learn
Check your breaker box and reset any breakers
Before reporting an outage to Tri-County Electric, check your breaker box and reset any breakers to attempt to restore power. The breaker box, or fuse box, is the central hub that routes electricity to your home. It is usually located in the basement, garage, or a closet near the electric meter or air conditioner unit.
To check your breaker box:
- Ensure there is no heat coming from the fuse box. If there is, contact an electrician before proceeding.
- Check the switches to ensure they are all in the "on" position.
- Identify any tripped breakers, which may be in the middle position or have a red or orange indicator. Tripped breakers could be out of position and will look different from the rest.
To reset a breaker:
- Move the tripped breaker switch to the "off" position, then back to "on". You should hear a click when the breaker is reset.
- Check to see if the lights have come back on.
If resetting the breakers does not restore power, report the outage to your electric utility company, Tri-County Electric, by texting "OUTAGE" to 25069. They will be able to assess if there is a more extensive outage and dispatch a crew if necessary.
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Report the outage by calling Tri-County Electric
To report an outage by calling Tri-County Electric, you can contact them on 874-125 (local) or 1-877-874-1215 (toll-free). It is important to note that Tri-County Electric relies on your phone call to obtain detailed information about the outage. While they have technology that can identify when large blocks of customers are without power, it does not pinpoint individual outages. Therefore, your call helps provide specific information about the issue you are experiencing.
Before contacting Tri-County Electric, there are a few recommended steps to follow. Firstly, check your breaker box or fuse panel, and reset any breakers or replace any fuses if needed. Secondly, check the main disconnect breaker at the meter base and reset it by turning it off and then back on. Additionally, if possible, check with your neighbours to see if they are also experiencing a power outage.
When you call Tri-County Electric to report the outage, they may ask you for information about the steps you have taken to troubleshoot the issue. It is helpful to provide them with as much detail as possible about your specific situation. This collaborative effort ensures that Tri-County Electric can effectively identify and address the outage, working towards restoring power as quickly as possible.
Remember, power outages can occur due to various factors, some of which are beyond Tri-County Electric's control. These include events such as car accidents, animal interference, lightning strikes, high winds, and winter storms. Regardless of the cause, Tri-County Electric is committed to providing reliable electric service 24 hours a day, every day. They work diligently to restore power as soon as possible, and your phone call plays a crucial role in providing them with the information they need to address the specific outage you are experiencing.
In addition to calling Tri-County Electric, you can also report an outage by texting "OUTAGE" to 25069. This alternative method allows you to conveniently notify them of the issue via text message. However, calling remains an effective way to provide detailed information and ensure a swift response to your power outage.
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Text OUTAGE to 25069
If you are experiencing a power outage with Tri-County Electric, there are a few steps you should follow before reporting the issue. Firstly, check your breaker box or fuse panel and reset any breakers or replace any fuses. After that, check the main disconnect breaker at the meter base and reset it by turning it off and then back on. If possible, also check whether your neighbours are experiencing similar power issues.
If the problem persists, you can report the outage to Tri-County Electric by texting "OUTAGE" to 25069. This service allows you to quickly and easily notify Tri-County Electric of the issue. Additionally, by enrolling in their Outage Texting service, you can receive updates on the status of your reported outage and be informed about restoration via text message.
To enrol in Outage Texting, you need to register your cell phone number and account number through the Tri-County Electric registration portal. You will then be provided with a passcode to confirm your registration. Saving the number 25069 in your contacts will enable you to report outages more efficiently. Moreover, you can register multiple accounts with unique nicknames for each meter, and you can also add family members' numbers to receive outage updates.
It is important to note that the Outage Texting service is provided free of charge to Tri-County Electric Co-op members. This service ensures that you stay informed about any power outages and receive timely updates on the status of your electric service.
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Use a portable generator for electricity during an outage
If you're experiencing a power outage, a portable generator can be a great solution to keep your essential appliances running. Here are some tips on how to use a portable generator safely and effectively during an outage:
Choosing the Right Generator
First, you'll need to select an appropriate generator for your needs. Consider factors such as energy consumption, resource availability, and product lifespan. Diesel generators have long been a reliable option for homes that require backup power. Alternatively, a portable solar generator combines a portable power station (PPS) with solar panels, harnessing the sun's energy to charge the PPS battery for later use. This option is environmentally friendly, cost-effective, and can power larger appliances during an outage. The EcoFlow DELTA solar generator is a good example of a high-capacity, fast-charging solar generator. If you anticipate needing more electricity for an extended outage, consider pairing it with EcoFlow's smart dual-fuel generator, which runs on gas or propane.
Safety Precautions
When using a portable generator, safety is paramount. Never operate a generator inside your house, garage, or shed due to the risk of carbon monoxide buildup. Keep the generator at least 20 feet away from your home. Additionally, be cautious when setting up during rainy weather, as water and electricity can be a dangerous combination. Use a generator tent to protect it from the rain, and always follow the safety guidelines in the manual. Only use extension cords rated for outdoor use, matching the circuit breaker of the generator outlet. Avoid overloading cords to prevent fire hazards.
Setup and Usage
To use a portable generator effectively during an outage:
- Ensure all breakers are labelled and turned off, both at your electric box and the generator.
- Let the generator run for a few minutes to warm up.
- Plug in your essential appliances, such as a refrigerator or freezer, using extension cords.
- Alternate plugging appliances into a power strip if necessary.
- Consider upgrading to a larger generator if you need to power more items, like an electric cookstove, computer, or well.
- Regularly refuel your generator, allowing it to cool down before refuelling and checking the oil.
By following these guidelines, you can safely use a portable generator to maintain power during an outage, ensuring your critical appliances remain operational.
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Tri-County Electric does not reimburse for food loss or equipment damage
If you experience a power outage with Tri-County Electric, there are a few steps you should take before reporting the issue. Firstly, check your breaker box or fuse panel and reset any breakers or replace any fuses. You should also check the main disconnect breaker at the meter base and reset it by turning it off and then on again. If possible, check if your neighbours are also without power. If you've completed these steps and are still experiencing issues, you can report the outage by texting "OUTAGE" to 25069.
Tri-County Electric understands that losing power can be inconvenient and frustrating for customers. In the event of widespread damage, such as after a severe storm, it may not be possible to restore power to all customers simultaneously. Their crews will begin by resolving issues at substations or transmission lines and then work to restore power to areas serving the greatest number of customers, continuing their work until all customers have their power restored.
It's important to note that Tri-County Electric does not mention or suggest any reimbursement for food loss or equipment damage resulting from power outages. While they strive to provide reliable service, occasional interruptions may occur due to necessary system maintenance or unexpected faults. These temporary faults can be caused by various factors, including animals or trees interfering with the lines.
As a member of the Tri-County Electric Cooperative, you have certain rights and responsibilities outlined in their bylaws. One advantage of being a member is the $25 membership fee, which is fully refundable when you leave their service. However, reimbursement for food loss or equipment damage during power outages is not included in their listed member benefits or responsibilities.
While Tri-County Electric works to restore power as quickly as possible, they do not specify any compensation for losses incurred during outages. It is recommended to review their terms and conditions or contact their customer support for detailed information regarding their policies on reimbursement or liability in such situations.
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Frequently asked questions
You can report an outage to Tri-County Electric by calling 874-125 (local) or 1-877-874-1215 (toll-free). Alternatively, you can text 'OUTAGE' to 25069.
While Tri-County Electric's technology can identify when large blocks of customers are without power, it cannot tell them where individual outages are occurring. Your call will provide more detailed information about the outage than they could otherwise obtain.
Tri-County Electric aims to restore power as quickly as possible after an outage. However, when damage is widespread—such as after a severe storm—it may be impossible to restore power to everyone simultaneously, and repairs can take several days.
Tri-County Electric does not reimburse customers for equipment damaged or food lost during weather-related outages, as these are beyond the company's control. Customers are advised to contact their insurance providers to determine if their policies cover such losses.
Yes, you can use a portable generator during an outage, especially if you have special medical needs that require electricity. However, you must follow the manufacturer's directions to avoid endangering service crews working to restore power in your area.
