Retrieving Electricity Tokens: Standard Bank Guide

Standard Bank offers a convenient way to buy prepaid electricity through its mobile app. This service allows users to manage their electricity consumption more efficiently and facilitates suppliers in blocking illegal connections. However, some users have reported delays in receiving their electricity vouchers after making online purchases, with voucher codes sometimes taking up to 24 hours to arrive via SMS or in-app message.

Registering for the Standard Bank app

The app will then ask you where you are registering from. Click on 'Home or Work' and then create your profile by entering your email address and choosing a password. It is recommended that you use a combination of letters and numbers and that you do not use a password that you are already using for another account.

After you have entered your email address and password, click 'Next'. The app will then try to verify your account by sending a one-time password (OTP) to the email address you provided. When the OTP arrives, enter it into the 'Profile Verification' screen.

Once your account has been successfully confirmed, you will need to choose your sign-in preferences. Congratulations! You have now successfully set up your Standard Bank app and can start using the wide range of services available.

Logging in to the Standard Bank app

To log in to the Standard Bank app, you must first unlock your cellphone and launch the app. If it is your first time using the app, you will need to register. Tap the "Sign In" button and enter your app code. If you have previously configured biometric authentication, you can use your fingerprint sensor instead.

Checking if your municipality is supported

To check if your municipality is supported for prepaid electricity on the Standard Bank app, you must first unlock your cellphone and launch the app. If you are a first-time user, you will need to register and create a password. You can then log in using your password or, if you have configured biometric authentication, your fingerprint sensor.

Once you are logged in, you can check whether your municipality or area is supported for prepaid electricity on the app.

If your municipality is supported, you can use the app to buy prepaid electricity. To do so, you will need to double-check that your phone number and meter number are correct. After making a purchase, you will receive a confirmation message in the app, and your voucher number will be sent via SMS.

If you experience a long wait time, this may be due to purchasing on a weekend.

Verifying your phone number and meter number

To verify your phone number and meter number when purchasing prepaid electricity on the Standard Bank app, follow these steps:

First, enter your cellphone number in the "Send Voucher To" field. Then, specify the meter you want to load by entering your meter number in the "Meter Number" field. The app will check to make sure that you've entered a valid meter number. If it is valid, a green checkmark will appear next to the number.

It's important to note that you should double-check your meter number details before completing the purchase. If there are any issues with your meter number, you may need to contact your municipality to confirm your account and meter details, as the bank may require their validation to process the transaction.

In some cases, if your meter number is blocked by the municipality, you will be notified and will need to refer your query to them. The bank will not be able to provide details on why the meter has been blocked.

Additionally, if you're having trouble making a prepaid electricity purchase, you can call the Standard Bank customer care line for assistance.

Finding your voucher number

If you have purchased a prepaid electricity voucher on the Standard Bank app and have not received the SMS with the voucher number, you can try calling the bank to retrieve the token number. You can also try doing a second payment, as the first voucher may not arrive, and Standard Bank will reverse the first payment in a few days.

If you are unable to receive the voucher number via SMS, you can try registering for the Instant Wallet feature on the app. Alternatively, you can try printing the voucher or writing it down from the pre-print page.

To find your voucher number, you can also try the following:

• Unlock your cellphone and launch the Standard Bank App.
• Sign in to the app by entering your app code. You can also use your fingerprint sensor if you have previously configured biometric authentication.
• Once signed in, tap "Buy" in the bottom navigation area, then tap "Electricity" in the top navigation area.
• On the "Purchase Details" screen, choose the account you will use to pay for the electricity. If you don't want to use the account displayed, tap it to open a list of your accounts and select the correct one.
• Enter the amount you wish to spend by tapping on the blue "Amount" field.
• Your electricity voucher will be sent to you via SMS. Enter your cellphone number in the "Send Voucher To" field to ensure you receive the SMS.

Frequently asked questions