Beatrice Lang
Setting up utilities in Chicago is a straightforward process, but it's important to know the details of each company to ensure a smooth setup. For electricity, Chicago receives its supply through Commonwealth Edison Company (ComEd), a subsidiary of Exelon Corporation, which provides electricity to over 4 million customers in Northern Illinois. To set up electricity service, you can start by visiting the ComEd website and providing your new address, the desired start date, and your driver's license or Social Security number. You may also be required to pay a deposit to start the service. Additionally, it is crucial to know the location of your main electric switch and how to operate it in case of emergencies.
| Characteristics | Values |
|---|---|
| Electricity provider | ComEd (Commonwealth Edison Company) |
| Electricity provider customer base | Over 4 million |
| Electricity provider parent company | Exelon Corporation |
| Electricity provider website | ComEd website |
| Natural gas provider | Peoples Gas |
| Natural gas provider customer base | 845,000-850,000 |
| Natural gas provider website | Peoples Gas website |
| Water provider | City of Chicago Water Department |
| Water provider customer base | Chicago residents and 125 suburbs |
| Trash pickup provider | DSS |
| Trash pickup provider customer base | 600,000 households |
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What You'll Learn
ComEd: Chicago's electricity service provider
Commonwealth Edison, commonly referred to as ComEd, is Chicago's electricity service provider. It is headquartered in the city and serves over 4 million customers across the northern Illinois region, including the Chicago metropolitan area. ComEd is a subsidiary of Exelon Corporation, one of the largest electric and gas utility holding companies in the nation.
ComEd has been providing electricity services to Northern Illinois for over 100 years and is committed to delivering safe and reliable electricity to its customers. In 2012, the company launched a significant grid modernization and Smart Grid program, investing $2.6 billion to improve electric lines, install smart meters, and upgrade outdated infrastructure. This initiative supports thousands of jobs and drives innovation to meet the evolving needs of its customers.
As a subsidiary of Exelon, ComEd strives for a sustainable future. The company has interconnections with other energy providers, including We Energies, ITC Midwest, Ameren, and American Electric Power. ComEd's service territory covers a large area, stretching from Iroquois County in the south to the Wisconsin border in the north and from the Iowa border in the west to the Indiana border in the east.
To set up your electricity service with ComEd in Chicago, you can visit their website or contact their customer service team. It is important to have a clear understanding of your energy needs and preferences to ensure you receive the most suitable service. ComEd aims to empower its customers to manage their energy use effectively.
Additionally, knowing the location of your main electric switch and how to operate it is crucial for household safety. In case of emergencies or signs of burning, such as a burning odour or blackened areas around electrical switches, it is essential to shut off the electricity supply to prevent potential hazards like electrocution or fires.
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Peoples Gas: Chicago's natural gas provider
If you're moving to Chicago and need to set up natural gas, Peoples Gas is the provider for the city. Peoples Gas is committed to providing affordable, reliable, and clean energy in an environmentally sustainable manner. They serve 845,000 customers in Chicago every day.
To connect your natural gas service with Peoples Gas, visit their webpage and follow the online prompts to set up your account. You can also call their customer service line at 866-556-6001. Their customer service hours are Monday through Friday, 7 am to 7 pm, and Saturday, 7 am to 3 pm.
Peoples Gas offers various services and programs to its customers. They provide rebates to help with the cost of natural gas appliances and commercial rebates to offset the purchase and installation costs of new equipment. They also offer financial assistance programs, providing low-income discounts.
In addition to their commitment to affordable and reliable energy, Peoples Gas prioritizes safety. They provide emergency guidance on their website for situations such as gas odors or damaged gas lines, carbon monoxide, and natural gas leaks. Peoples Gas also emphasizes the importance of regular maintenance to ensure optimal performance, energy efficiency, and longevity, particularly for hot water supplies.
Over the past decade, Peoples Gas has replaced more than 1,000 miles of aging pipes, enhancing the safety and reliability of its gas distribution network. They are also committed to environmental sustainability, working to turn the carbon in their natural gas supply from a pollutant into a valuable product.
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Department of Water Management: Clean drinking water
The Department of Water Management (DWM) in Chicago is responsible for providing clean drinking water to the city and its suburbs. The DWM purifies and delivers approximately 750 million gallons of drinking water daily to Chicago residents and 120 suburbs, with 42% of the state sourcing its water from the department.
The DWM is committed to providing clean drinking water and protecting natural resources, including Lake Michigan. To ensure water quality, the DWM offers free water meters to residents through the MeterSave program, helping them track their usage and conserve water. Residents can also request water quality reports and learn about measures to manage stormwater, such as disconnecting downspouts and utilising permeable pavement.
The DWM also plays a crucial role in wastewater management, removing wastewater and storm runoff through the sewer system. They collaborate with the Metropolitan Water Reclamation District to enhance drainage system capacity and implement innovative solutions like the inlet control valve system ("Rain-blocker" program) to manage stormwater and prevent sewage backup in basements during heavy rainfall.
Additionally, the DWM oversees the Private Drain Program, inspecting private drains and sewer lines to ensure proper maintenance. They also provide instructions for collecting water samples at home, allowing residents to monitor their water quality.
The DWM actively works to maintain the highest standards of drinking water quality and safeguard Chicago's natural resources.
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Setting up an account: Online vs. in-person
Setting up an account for electricity in Chicago can be done either online or in person.
Online
To set up an electricity account online with ComEd, you will need your new address, the date you want the service turned on, and your driver's license or Social Security number. You can also make payments online by signing into your account or making a one-time payment without signing in. Automatic recurring payments can also be set up.
To set up an account for natural gas, you will need your Social Security number and previous address. The request will be processed within two business days, and you can view your appointment details through your online account. You can also make free online payments from your bank account with your Peoples Gas account.
In-person
You can also set up an electricity account in person at a location with a Verification Identification (VERID) agent. You will need to provide two forms of identification, including one form of government-issued photo ID. You may need to pay a deposit to start the service.
Payments for ComEd can be made in person by finding an authorized, convenience, or VERID agent.
Other Options
Bill management for Peoples Gas is also available online, and you can start, stop, or move your energy service using their app. You can also pay your Chicago unified utility bill through the utility billing web portal, where you can make one-time payments, set up AutoPay, and set up payment plans.
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Trash collection: The role of the DSS
The Chicago Department of Streets and Sanitation (DSS) is responsible for collecting trash from around 600,000 households in the city. The DSS collects more than one million tons of garbage and recyclables annually.
The DSS finalized the implementation of an efficient citywide Grid Garbage Collection System in 2013. Pick-ups are weekly, from Monday to Friday. City crews service all single-family residences and apartment buildings with four or fewer units. Residences with more than four units must arrange for private garbage collection.
The grid system, widely used by municipalities and private refuse haulers, changes collection routes from non-linear ward geography to a system of routes bordered by the main road. By moving to this system, the DSS has reduced its average daily refuse collection truck deployment from nearly 360 trucks to less than 320 trucks per day, while also using fewer crews and less fuel. As a result of the transition, the city is saving $18 million annually and redirecting resources to support other service areas.
To set up your account for trash collection with the DSS, visit the following webpage and follow the online prompts: https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=locform&invSRType=SCC&invSRDesc=Garbage+Pickup&locreq=Y. If you need assistance, you can call 312-744-5000. The City of Chicago also offers a 311 City Services Call Center to assist residents in obtaining information regarding city programs, services, and events.
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Frequently asked questions
To set up electricity in Chicago, you need to contact the Commonwealth Edison Company (ComEd). You can start the service online by providing your new address, the date you want the service to begin, and your driver's license or Social Security number. You may also need to pay a deposit. Alternatively, you can set up the service in person at a location with a Verification Identification (VERID) agent.
ComEd is a subsidiary of Exelon Corporation, the nation's leading competitive energy supplier. ComEd provides electricity to over 4 million customers in Northern Illinois, including Chicago.
If you smell gas, you should leave the area immediately and call 866-556-6002.
