Otis Singleton
If you're looking to stop your electric utility services in Austin, there are a few things you need to know. Firstly, you can manage your utility services and make changes to your account by phone, online, or in person. To stop your electric utilities, you can contact Austin Energy, which is the department responsible for providing electricity to the City of Austin. They can be reached by calling 512-494-9400 or 3-1-1 to speak with a representative. Additionally, you have the right to confidentiality under the Texas Utilities Code, so you can request that your personal information and utility usage details be kept private. Keep in mind that if you're renting a property, the power may still be on even if the previous tenants stopped their service, as the service would typically transfer to the property owner.
| Characteristics | Values |
|---|---|
| How to stop my electric Austin utilities | Call Customer Care at 512-494-9400 to speak with a representative |
| Register with Online Customer Care to request new service or changes to your existing service | |
| Make a Quick Payment online or call 1-833-375-4919 to make a Quick Payment by phone | |
| Visit a walk-in Utility Customer Service Center |
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What You'll Learn
Contact Austin Energy
To contact Austin Energy, you can call 512-494-9400 or 3-1-1 to speak with a representative. If you speak a language other than English, please call 512-974-1897.
You can also manage your utility services any time, day or night. After establishing a utility service account with the City of Austin, you can register with Online Customer Care to request new service or make changes to your existing service.
You can also visit Austin Energy in person at:
City of Austin - Austin Energy - Customer Assistance Program
4815 Mueller Blvd.
Austin,
TX 78723-3573
The City of Austin is committed to compliance with the Americans with Disabilities Act (ADA). Reasonable modifications and equal access to communications will be provided upon request. VRS calls are accepted.
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Manage your account online
Managing your Austin Utilities account online is easy and gives you access to a variety of options. To get started, you'll first need to register for an online account. Once registered, you can log in to your account to manage your utility services at any time, day or night.
Through your online account, you can start, stop, or transfer utility services, and choose your energy source. You can also sign up for paperless billing and securely pay your bill online. Tracking your usage is also made simple through the online account.
If you need to update your address or phone number, you can do so easily online. You can also add authorized users and release account information. If needed, you can request past account records.
Under the Texas Utilities Code, customers have the right to confidentiality in government-operated utilities. You can request that your personal information and details related to your utility usage be kept confidential.
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Request new service
To request new utility services in Austin, there are a few options available. The City of Austin provides public utilities to residents of Austin and some surrounding areas. The utility services provided by the City of Austin include drainage, electricity, solid waste, street service, wastewater, and water.
Firstly, you can call Customer Care at 512-494-9400 to speak with a representative. This phone number can also be used if you have any difficulties with the website's translated text or require further assistance. Alternatively, you can register with Online Customer Care to request new services or changes to your existing services. You will need to establish a utility service account with the City of Austin before registering with Online Customer Care.
Additionally, you can visit one of the walk-in utility customer service centers in person. The City of Austin charges fees and security deposits to start utility services, but there are ways to waive deposits, and they can be refunded with interest under certain conditions.
Finally, it is important to note that customers have the right to confidentiality in government-operated utilities under the Texas Utilities Code. You can request that your personal information and utility usage details be kept confidential.
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Change billing
To change the billing for your Austin Utilities, you can manage your utility services at any time, day or night. You can register with Online Customer Care to request changes to your existing service. Alternatively, you can call Customer Care at 512-494-9400 to speak with a representative about your account.
If you would like to pay your bill, you can do so online at City of Austin Utilities or at one of their walk-in Utility Customer Service Centers or authorized pay stations. Payments can also be placed in a drop box, but these should include a Bill Payment stub, and cash should not be placed in the drop box. Payments made outside of business hours will be processed on the next business day. If you have received a notice of disconnection for non-payment, do not use the drop box. You can also make a Quick Payment online or call 1-833-375-4919 to make a Quick Payment by phone.
Your bill includes charges for all of your City of Austin utility services, including drainage, electricity, solid waste, street service, wastewater, and water. You can also register to manage your account and pay your bill online. Help is available for customers who face temporary or long-term payment difficulties, and language translations and interpreters are available for utility account, billing, and payment information.
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Understand utility fees
Understanding your utility bill charges can be confusing, but it is important to know what you are paying for. The City of Austin Utilities provides a detailed breakdown of your utility charges. The first page of your bill summarises all utility charges, which can include Electric, Water, Wastewater, Clean Community Service, Solid Waste Services, and Street and Drainage Services. The amount charged for these services depends on where you live.
The Current Activity/Charges section of your bill provides a list of your current utility charges. The Clean Community Service Charge funds services that keep Austin clean and enhance the livability of neighbourhoods and the downtown area. The Solid Waste Charge covers administrative costs and your trash cart fee for Austin Resource Recovery. The Drainage Service Charge funds the repair and maintenance of the City's drainage system, and the Street Service Charge funds the repair and maintenance of the City's streets.
The Service Details section of your bill provides a detailed cost breakdown for electric, water, and wastewater services and fees that apply to your City of Austin Utilities account. Energy consumption is measured in kilowatt-hours (kWh). The Power Supply Adjustment (PSA) fee covers fuel costs for power plants and the total of power sales and purchases through the electric market. The PSA is typically amended at the beginning of each year to reflect changing market conditions and the price of fuel and power. The PSA Administrative Adjustment allows Austin Energy to make small changes to the Power Supply Adjustment throughout the year to better manage its financial health.
The Customer Charge helps recover overhead and administrative costs of billing, metering collections, customer service, and the servicing and monitoring of fire hydrants throughout the city. The Tiered Fixed Charge covers the cost of maintaining and upgrading water meters, water lines, and other water infrastructure.
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Frequently asked questions
You can stop your electric Austin Utilities service by calling Customer Care at 512-494-9400 or registering with Online Customer Care.
If you are renting a property and want to stop your electric utilities, you should first confirm that the power is actually off. If the previous renters disconnected their service, the service would typically transfer to the property owner, and you may need to contact them.
Yes, you can stop your electric Austin Utilities service by phone or online.
Yes, under the Texas Utilities Code, customers have the right to confidentiality in government-operated utilities. You can request that your personal information and utility usage be kept confidential.
