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If you have a traditional Pay As You Go electricity meter, you will need a physical key to top it up. However, if you have a smart meter, you can top up without a physical key using a smartphone app. If you have lost your key, you can request a new one from your energy supplier, but you will need to provide your Meter Serial Number (MSN). In the meantime, you can still top up your electricity without a key if you have your 19-digit premise number, which can be found on an old top-up receipt. You can also top up your electricity online, in-store, or by phone, depending on your energy supplier and tariff.
| Characteristics | Values |
|---|---|
| Topping up without a physical key | Requires a smart meter |
| Topping up a smart meter | Requires an app |
| Topping up without an app | Requires a local shop with PayPoint or Payzone |
| Topping up at a shop | Requires cash or card payment |
| Topping up with a card | Requires a prepayment card or Keypad card |
| Topping up without a card | Requires a 19-digit premise number |
| Topping up without credit | Possible with emergency credit |
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What You'll Learn
Top up without a key using your 19-digit premise number
If you have lost your Keypad card, you can still top up your electricity without a key using your 19-digit premise number. This number should begin with the digits '98269' and can be found on a previous top-up receipt. If you cannot find your receipt, you can call Power NI's customer service line on 03457 455 455 and they will provide you with your 19-digit premise number.
With your 19-digit premise number, you can top up your electricity in several ways. You can do it online by logging into your Energy Online account or by using the Power NI app, which can be downloaded from the Apple Store or Google Play. You can also top up by phone by calling the Power NI top-up line on 03457 455 455 and pressing 1. You will need your 19-digit premise number and your payment details. Alternatively, you can top up in-store at any PayPoint or Post Office. Simply request your desired top-up amount and provide your 19-digit premise number. You will receive a receipt with a 20-digit code, which you can then enter into your Keypad meter at home.
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Use a smart meter to top up without a key
If you have a smart meter, you can top up without a key. Here are some ways to do this:
Using an app
Many energy suppliers have their own mobile apps that allow customers to check their smart meter balance and top up their accounts. Simply download your energy supplier's app, log in, and follow the prompts to top up.
Online
You can also top up your smart meter online. Visit your energy supplier's website and look for the smart meter page. Select the electricity option, enter your reference number or account details, and follow the prompts to top up.
In-store
If you prefer, you can top up your smart meter in person at your local shop, such as a PayPoint or Payzone outlet, or your local Post Office.
Using an In-Home Display (IHD)
Some companies offer advanced In-Home Display units to their customers, which can be used to send a message to the meter to credit it. You will need your UTRN to input the numbers on the display unit, and it will send the credit to the meter.
It's important to note that if you lose or break your key or card, you should report it to your supplier as soon as possible. In the meantime, you can still top up your electric meter using the methods mentioned above.
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Request a new key if you have enough credit to last a few days
If you have a traditional Pay As You Go electricity meter, you'll need a physical key to top it up. If you've lost your key, you can request a new one by contacting your electricity provider. Here are the steps to request a new key if you have enough credit to last a few days:
- Contact your electricity provider: Get in touch with your electricity provider's customer support team. For example, Ecotricity users can call their support line to request a new key.
- Provide necessary information: When requesting a new key, you'll need to provide certain details to ensure the correct key is sent. This typically includes your Meter Serial Number (MSN), which can usually be found on the front of your meter under a barcode.
- Confirm your credit balance: Inform the customer support representative that you have sufficient credit to last a few days. This is important because requesting a new key by mail may take a few days.
- Follow instructions for collection: If you have enough credit, your electricity provider will likely send you a new key in the post. They may provide specific instructions on how to collect or retrieve your new key, so be sure to follow their guidance.
- Note down any codes: In some cases, they may give you an eight-digit code or similar information that you'll need to collect your new key. Ensure you have a pen and paper handy to jot down these important details.
- Wait for the new key to arrive: Replacement keys can take some time to arrive, so it's important to have enough credit to last until your new key is delivered.
Remember, if you don't have your physical key, there may be other options to top up your electricity, such as using an online account, a smartphone app, or visiting a local shop that offers PayPoint outlets or a post office. Additionally, if you have a smart meter, you may be able to top up without a physical key. Always check with your electricity provider for the most accurate and up-to-date information regarding your specific situation.
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Get emergency credit for electricity if you have less than 50p credit
If you have a traditional Pay As You Go electricity meter, you'll need a key to top it up. However, if you have a smart meter, you can top up without one. You can access emergency credit when your balance drops to 50p or less. Your meter will give you a warning beep and you'll see a flashing 'e' on the screen. To start using your emergency credit, simply take your key out of the meter and then put it back in. You can also press any button on your keypad to access your emergency credit.
If you have a Power NI Keypad meter, you can top up online, in-store, or by phone. You can also download the app to top up your meter. If you don't have your Keypad card, you can still make top-ups if you have your 19-digit premise number, which begins with the numbers '98269'. You can find this number on an old top-up receipt. If you don't have an old receipt, you can call Power NI and they will provide you with your premise number.
For most prepayment meters, emergency electricity credit can be activated when your balance reaches 50p or less. Your energy supplier will likely provide up to £5 of emergency electricity supply. This amount must be paid off the next time you top up your credit. It's important to pay off your emergency credit as soon as possible so that you can use it again if needed. While some people think that emergency electricity costs more, this is not true. The £5 of emergency credit will last as long as if you had put £5 of credit into the meter yourself.
Some providers automatically add emergency credit if your meter runs low on money between 6 pm and 9 am, as most Post Offices are closed during this time. If you're unsure of how to activate emergency credit, you should check your supplier's website for instructions. With some electric meters, emergency credit can be automatically activated when you try to insert a key that has no credit on it. The meter will detect that there's no money to take and will top up your account with £5. The screen will then notify you of this.
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Top up online or via an app
If you have a smart meter, you can top up without a key. For instance, Power NI customers can top up online or via the Power NI app, which is available on the App Store and Google Play. You can also top up by calling 03457 455 455 and choosing option 1 for Keypad top-up. If you have a 19-digit premise number, which starts with "98269", you can use this to top up online without a card. You can find this number on an old top-up receipt, or by calling Power NI.
Ecotricity also offers an app for topping up smart meters. You can log in as usual and add your Prepayment Account Number (PAN) to top up. If you don't have the app, you can download it from the App Store or Google Play.
E.ON Next offers a PAYG (Pay-as-you-go) system, where you can top up your prepayment card or key online.
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Frequently asked questions
If you have a traditional Pay As You Go electricity meter, you'll need a key to top it up. However, if you have a smart meter, you can top up without one. You can top up using an app or online, or at local shops that are PayPoint outlets or at any post office.
If you are experiencing issues with your app, you can top up online or at a local shop.
Yes, you can still make top-ups without your Keypad card if you have your 19-digit premise number, which begins with the numbers '98269'. You can find this number on an old top-up receipt.
