Umair Gaines
Prepayment electricity meters, often called electric key meters, are part of a pay-as-you-go system that allows you to control your energy use by paying for it in advance. This can be an excellent way to manage your energy bills and avoid getting into debt. E.ON offers prepayment electricity meters, and you can top up your meter by requesting a new key or card from the company. If you lose your key, you can get a replacement from a local PayPoint or Payzone location.
| Characteristics | Values |
|---|---|
| Top-up method | Prepayment card or key |
| Top-up regularity | Regular |
| Top-up locations | PayPoint, Payzone, Post Office |
| Emergency credit | £10 for gas, £5 for electricity |
| Emergency credit requirements | Less than 50p credit |
| Credit transferability | Credit can be transferred from old card to new card |
| Credit vulnerability | Credit is vulnerable to being lost if the key/card breaks |
| Switching suppliers | A new key or card will be sent by the new provider |
| Lost key | Contact the energy supplier, get a replacement from a local PayPoint or Payzone location, or request a new key be posted |
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What You'll Learn
Emergency credit
Once activated, the emergency credit balance will be £5.00. It is important to note that you will need to top up again before the emergency credit reaches £0.00 to prevent your meter from disconnecting.
If your meter has already disconnected due to a lack of credit, you can activate your emergency credit to restore power. To do this, press any key to light up the display. When the display lights up, press 'A' to initiate the display check. After the display check, you will be in the prepayment menu. Press 'B' to confirm electricity supply, and your meter should reconnect.
In some cases, you may need to enter a PIN before accessing the prepayment menu. Additionally, ensure all electric appliances are switched off before reconnecting the meter.
Remember, emergency credit is a temporary solution, and you will need to top up your meter as soon as possible to avoid disconnection.
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Transferring credit
If you lose your electric key or gas card, you can replace it by getting a new one from a local PayPoint or Payzone location. Before you go, you'll need to contact your energy supplier to let them know you want a replacement. They will give you a reference number, which you can then take to the store. The shop assistant will be able to set up your new key so that you can activate it when you get home. Alternatively, your energy provider can send you a replacement key or card in the post, which will usually take three to five days to arrive. Any credit left on your lost key or card can be transferred to your new one.
If you're switching to another energy supplier, you'll be sent a new key or card from your new provider. This should arrive before the date they have agreed to start supplying your energy. You'll still be able to top up during the switching process, and if you have any credit left on your meter, your old supplier should refund you.
If you've just moved into a new property and find old keys or cards, destroy them. They will not be valid for use in your new home.
It's important to note that credit will stay on your key or card until it is transferred to your meter. However, if your key or card breaks, you risk losing that credit, so it's recommended to transfer the credit to your meter as soon as possible.
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Faulty meters
If your meter is faulty, you should inform your supplier immediately. If your electricity has stopped working, your supplier is required to send someone to repair or replace the meter within 3 hours, or within 4 hours on weekends or bank holidays. If your power supply is still working, your supplier still has to take appropriate action, such as booking an appointment to repair or replace the meter.
You can carry out the following checks to see if your meter is faulty:
- Switch off all appliances in your home, including any pilot lights.
- Check if the numbers on the meter's display are still moving.
- If the meter stops, turn on one appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty. If the meter is still moving, it is likely faulty.
- If it is a gas meter, you may have a gas leak. Report this immediately to the National Gas Emergency Service on 0800 111 999.
If the screen is blank or displaying an error message, there is likely a fault with the meter. Take a reading before your meter is tested and take a photo of the meter reading to avoid any disputes if you get an incorrect bill. If the test shows that your meter is working properly, your supplier may charge you for the test, which could be around £200. However, if the meter is found to be faulty, your supplier will bear the cost of repairing or replacing it.
If you are experiencing issues with your E.ON electric key, it may be due to a faulty meter. You can contact E.ON customer service to report the issue and request a new key. They may provide you with a TAG code to collect a new key from a PayPoint shop. It is important to insert the new key into the meter for at least two minutes once you receive it. Additionally, if you receive error codes on your E.ON electric key, such as "error 14" or "d2", it may indicate a faulty key or the need for reprogramming.
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Switching suppliers
If you're switching energy suppliers, you'll be sent a new key or card from your new provider. This should arrive before the date they start supplying your energy. You can still top up during the switching process, and if you have any credit left on your meter, your old supplier should refund you.
If you're moving house, it's important to let your supplier know so you only pay for the energy you've used. If you move into a new property and find old keys or cards, destroy them. You'll need to register with your new energy supplier as the new account holder to get a fresh key. If you don't, you could end up paying the previous occupier's debts.
If you're switching to a smart meter, you won't need to physically visit shops to top up your key. You can top up remotely online or via an app.
If you're switching to a pay-monthly meter, you won't need to worry about running out of supply.
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Lost or damaged keys
If you've lost your E.ON electric key or it's stopped working, you can get a replacement. Contact E.ON to request a new key—you can do this by phone, email, or WhatsApp. You can also try cleaning the key's gold chip, as this sometimes fixes the issue.
Once you've received your new key, you'll need to put it into your electricity meter to register it. After that, you can take it to be topped up. If you had credit on your previous key, don't worry—you won't lose it. Every time you top up, the transaction is recorded on your account. You'll need to contact E.ON to get a credit refund, and you may need to provide a receipt as proof of purchase.
If you need a new key in a hurry, E.ON may be able to arrange for you to pick one up from your local top-up outlet. Otherwise, your new key can be posted out to you, which usually takes a few days. If you haven't received your key within a week, contact E.ON so they can sort it out for you.
Remember, if your meter runs out of credit, you could be disconnected. When you get your new key, you'll need to insert it with enough credit to cover any emergency credit you used and any standing charges.
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Frequently asked questions
You can top up your Eon electric key at a PayPoint or Payzone location. You can also contact your energy supplier to have a new key posted to you, which usually takes three to five days.
If you lose your Eon electric key, you can get a replacement from a local PayPoint or Payzone location. Before going, contact your energy supplier to let them know, and they will give you a reference number to take to the store.
If you run out of credit, you will be disconnected. However, Eon offers emergency credit for electricity and gas. You will be credited £5 worth of electricity (which is being updated to £10) and £10 worth of gas.
