Beatrice Lang
If you're having trouble connecting your Feit Electric smart bulbs, there are several troubleshooting methods you can try. First, check your Wi-Fi connection and ensure that your smartphone is connected to a 2.4 GHz Wi-Fi network. Reset your bulb by turning it on and off in a specific sequence, then use the Feit Electric app to connect your bulb to Wi-Fi. If you're experiencing issues with the app, try deleting and reinstalling it, and make sure Bluetooth and GPS are enabled. You may also need to upgrade your router or add a range extender to improve coverage and bandwidth. If problems persist, consult the Feit Electric support team for further assistance.
| Characteristics | Values |
|---|---|
| Resetting the bulb | Turn the bulb on/off/on/off/on |
| Resetting the bulb if it doesn't blink | Turn the light off/on three times |
| Resetting the bulb if it loses power | Give any command (e.g. Power Off) from the HomeBrite app |
| Troubleshooting connection issues | Check Wi-Fi bands available, ensure connection to 2.4 GHz Wi-Fi network, restart smartphone, contact support team |
| Troubleshooting schedule issues | Check configure scene settings, delete and recreate schedule, resync time |
| Troubleshooting app issues | Delete previous app versions, disable Bluetooth and Wi-Fi, power off device, perform Hard Reset, download new app version, enter new pin code |
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What You'll Learn
Resetting the bulb
Using the On/Off Switch
If you are having trouble connecting your smart bulb to the Feit Electric app, you can reset the bulb by turning it on and off three times. This is done by turning the bulb on for one second and off for one second, three consecutive times. When the bulb flashes rapidly, it is ready for setup.
Hard Reset
If you are having issues with your HomeBrite bulbs, you can perform a hard reset. First, make sure the wall switch is in the off position. Then, turn the light switch on for 18 seconds, then off for 1 second. Repeat this process five times back-to-back. On the sixth time, turn the light switch on and leave it on for the mesh connection.
After performing a hard reset, you will need to download the new app and enter the new pin code to connect automatically.
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Using the Feit Electric app
If you are having trouble connecting your Feit Electric Smart product to Wi-Fi, there are several troubleshooting tips you can try using the Feit Electric app.
First, check your Wi-Fi bands. Many routers have two bands: 2.4 GHz and 5 GHz. You can use your smartphone to check what Wi-Fi bands are available. If your device is close to your router (5-15 feet), it may automatically connect to the 5GHz band. If you only see one Wi-Fi network name, it could be a 2.4GHz network, which will work with Feit Electric products.
Next, ensure that your smartphone is connected to the correct Wi-Fi network. If you are in an apartment or have close neighbours, you may see their Wi-Fi networks, so be careful to connect to your own network. Look for the option with 2.4 GHz, which could be labelled 24G, 2.4, or 24. Sometimes, the 2.4 and 5 GHz networks have the same name, so you may need to check your router admin portal or contact your service provider for assistance.
Once you have confirmed that you are connected to the correct Wi-Fi network, open the Feit Electric app on your smartphone. You will need to download the app and register an account if you haven't already. Make sure that your Bluetooth is turned on, and then tap the "Add Device" or plus icon in the upper right corner of the app. Your smart bulb should be rapidly blinking. If it is not, turn the bulb off and on three times. After confirming that you are on a 2.4GHz Wi-Fi network, enter your Wi-Fi network name and password, then tap confirm.
If you want to configure your smart bulb to work with Alexa or Google Assistant, tap "Use Alexa and Google Assistant" and follow the on-screen instructions. You can also rename the bulb by tapping the pen icon.
If you continue to experience issues connecting your Feit Electric smart device, you can reach out to the Feit Electric support team for further troubleshooting assistance.
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Troubleshooting Wi-Fi connection
If you are having trouble connecting your Feit Electric Smart product to Wi-Fi, there are several troubleshooting methods you can try.
First, check your Wi-Fi band. Many routers have two bands, a 2.4 GHz and a 5 GHz network. If your device is closer to your router (5-15 feet), it may automatically connect to the 5GHz band. You can use your smartphone to check what Wi-Fi bands are available. For iOS, go to Settings > Wi-Fi to see the names of the networks available. For Android, open Settings > Wi-Fi & Wireless and Networks, and choose the wireless network from the list. If you only see one network name, it is likely a 2.4GHz network, which will work with Feit Electric products.
Next, you may need to adjust your router settings. Check your router's admin page to manage settings, including passwords and software updates. Consult your router brand, ISP, or service provider for assistance if needed. Some things to check include device limits and WPS settings. Your router may have a setting that restricts the number of connected devices, so ensure this limit has not been reached. Additionally, manually enabling WPS (Wi-Fi Protected Setup) may be required for a successful connection.
If you are still experiencing issues, try restarting your smartphone, reconnecting to your 2.4 GHz Wi-Fi network, and reinstalling your smart bulb. To reset the bulb, turn it on and off three times consecutively. When the bulb flashes rapidly, it is ready for setup.
Finally, ensure you are using the correct connection process with the Feit Electric app. Download the app and register your account. Screw in your new smart bulb, then turn it on to start the connection process. The bulb should blink rapidly. If it does not, turn the bulb off and on three times. Open the app and confirm that your Bluetooth is on. Tap "Add Device" or the plus icon in the upper right corner. After confirming that you are on a 2.4 GHz Wi-Fi network, enter your Wi-Fi network's name and password, then tap confirm.
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Troubleshooting the HomeBrite app
If you are experiencing issues with the HomeBrite app, there are several troubleshooting methods you can try.
Firstly, check that you have enabled Bluetooth, Wi-Fi, and GPS location on your device, as these are all required for the bulbs to operate. If you are still experiencing issues, try deleting any previous versions of the HomeBrite app from your device, before disabling your Bluetooth and Wi-Fi, and powering off your device for one minute. Then, turn your device back on, download the new version of the app, and enter a new pin code when prompted.
If you are having issues connecting your bulbs to the app, ensure that your bulbs are connected to a 2.4 GHz Wi-Fi network, as this is required for Feit Electric products. You can also try resetting your bulbs by turning them on and off in quick succession. For example, turn the bulb on for one second and off for one second, three consecutive times. When the bulb flashes rapidly, it is ready for setup.
If your bulbs have lost power, they will retain their schedules but will lose track of time. To resync the time, give the bulbs any command (e.g. Power Off) from the HomeBrite app.
If you are still experiencing issues, you may need to consider upgrading your router or adding a range extender or booster to improve your coverage and bandwidth availability.
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Troubleshooting colour-changing bulbs
Check Your Wi-Fi Connection
First, ensure that your smartphone is connected to a 2.4 GHz Wi-Fi network. Many routers have two bands: 2.4 GHz and 5 GHz. If your device is close to the router (5-15 feet), it may automatically connect to the 5GHz band. Check your Wi-Fi settings and switch to the 2.4 GHz network if needed.
Restart Your Smartphone and the Bulb
Restart your smartphone and turn the bulb on and off three times rapidly. This reset sequence can help the bulb prepare for a new setup and is often a necessary step before reconnecting to the Wi-Fi network and the Feit Electric app.
Reconnect to the Feit Electric App
Open the Feit Electric app and ensure your Bluetooth is on. Tap "Add Device" or the plus icon in the upper right corner. Confirm that your bulb is blinking rapidly, then tap "Add Device" again. After that, enter your Wi-Fi network name and password, and tap "Confirm."
Check Your Colour Saturation Settings
If you're still having issues with colour changes, open the Feit Electric app and select the device icon to reach the homepage. Then, choose the colour picker and ensure that the colour saturation slider is set to 100% so that any colour changes are clearly visible.
Consult Customer Support
If you continue experiencing difficulties, reach out to Feit Electric's customer support team for further troubleshooting assistance. They may provide additional guidance or steps to resolve your specific issue.
Remember that smart bulbs require a Wi-Fi connection to utilise their smart features. It's important to ensure your devices are connected to the correct Wi-Fi network and that your router and app are functioning correctly.
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Frequently asked questions
First, check that you are connected to a 2.4 GHz Wi-Fi network. Then, try restarting your smartphone and reconnecting to your Wi-Fi network. If that doesn't work, reset your bulb by turning it on and off in quick succession three times. If the problem persists, reach out to Feit Electric's support team for further troubleshooting.
To reset your Feit Electric smart bulb, turn it on for one second and off for one second, three consecutive times. When the bulb flashes rapidly, it is ready for setup.
First, download the Feit Electric app from the Google Play or Apple App Store and register your account. Then, screw your smart bulb into the light fixture and turn it on. Go to your Wi-Fi settings and connect to your 2.4 GHz Wi-Fi network. Open the Feit Electric app and turn on Bluetooth. Tap the "+" icon in the upper right corner, and make sure your bulb is blinking rapidly before tapping "Add Device". Enter your Wi-Fi network name and password, then tap "Confirm".
First, make sure you have the latest version of the HomeBrite app. If you do, try performing a hard reset on your bulbs. To do this, disable your Bluetooth and Wi-Fi, power off your device for one minute, then turn it back on and download the app. When prompted, enter a new 4-digit pin code.
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