Otis Singleton
Oncor Electric Delivery LLC provides electricity to over 13 million Texas residents through their chosen retail electric provider. Oncor offers advanced metering services that allow customers to view their energy usage in almost real-time. This service is provided through the Smart Meter Texas website, which stores daily, monthly, and 15-minute interval energy data recorded by smart meters. To access current usage information, customers can visit smartmetertexas.com and log in with their credentials. Additionally, Oncor provides a secure meter portal for retail electric providers, energy management service providers, and consumers to submit service requests and access meter information.
| Characteristics | Values |
|---|---|
| Website to check meter usage | smartmetertexas.com |
| Phone number | 888.313.4747 |
| [email protected] | |
| Text | REG to 66267 to register for My Oncor Alerts |
| Text | OUT to 66267 to report an outage if you have My Oncor Alerts |
| Website to report streetlight outage | oncorstreetlight.com |
| Website to start a new electric service | powertochoose.org |
| Advanced metering service | Meters are fully encrypted and comply with Texas state laws and Public Utility Commission of Texas rules |
| Non-standard metering service | One-time upfront payment and monthly charges billed through your Retail Electric Provider |
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What You'll Learn
Check your meter usage at smartmetertexas.com
To check your meter usage, visit smartmetertexas.com. This website is dedicated to allowing users to monitor their energy usage. Smart meters typically record energy in real-time or near real-time, and report regularly, in short intervals throughout the day.
Smart meters enable two-way communication between the meter and the central system. They may be part of a smart grid, but do not constitute a smart grid themselves. Smart meters can communicate wirelessly or via fixed wired connections such as power-line communication (PLC). Wireless communication options include cellular communications, Wi-Fi, wireless ad hoc networks, low power long-range wireless (LoRa), and Zigbee, among others.
Smart meters provide more features than traditional interval or time-of-use meters, which have been historically used to measure commercial and industrial customer energy usage. Traditional meters may not have automatic reading capabilities, whereas smart meters offer additional benefits such as power outage notification and power quality monitoring.
It is important to note that customers with non-standard meter service will be unable to view or manage their energy usage in real-time. They may also experience longer restoration times in the event of a service interruption and may be required to wait up to 45 days to switch Retail Electric Providers. To request non-standard metering service, contact your retail electric provider to determine any potential impacts on your current service plan.
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Understand non-standard metering services
Advanced meters, also known as smart meters, are the standard for metering services. They record electricity consumption in 15-minute intervals and allow consumers to monitor their electricity usage in real-time. This empowers consumers to rethink their energy use and save money.
However, Oncor also offers non-standard metering services to customers upon request. To receive a non-standard metering service, a customer must sign an acknowledgment letter and make a one-time upfront payment. Additionally, a monthly charge will be billed through the customer's Retail Electric Provider (REP). Customers with non-standard metering services will be unable to view or manage their energy usage in real-time. They may also experience longer restoration times in the event of a service interruption and may have to wait up to 45 days to switch REPs.
Before requesting a non-standard metering service from Oncor, customers should contact their REP to determine if there will be any impact on their current service plan. Depending on the type of plan, customers may be required to choose a different plan, which may result in additional charges or fees.
Oncor, as the largest energy delivery company in Texas, works closely with REPs, electric aggregators, brokers, consultants, and commercial consumers. They provide responsive services and incentive programs to help streamline energy costs. Oncor also assists commercial customers in monitoring their energy usage by making consumption data available online.
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Report outages via the online tool
Oncor provides several ways to report power outages. One way is to use their online reporting tool. You can also call Oncor at 888.313.4747 to report a power outage or check the status of a previously reported power outage.
If you have signed up for My Oncor Alerts, you can text "OUT" to 66267 (ONCOR) to report an outage. To register for My Oncor Alerts, text "REG" to 66267. My Oncor Alerts is a good way to ensure that your outage is reported and to stay informed. You can also report a streetlight outage online by visiting oncorstreetlight.com.
In the case of a hazardous situation, Oncor can perform a temporary hazardous disconnect to ensure your home can safely receive power without endangering people or property. First, call the emergency outage line at 888-313-4747 to report the damage. After Oncor has completed the hazardous disconnection of service, select an electrician and, if needed, have repairs performed. Then, determine if a city inspection is required. If an inspection is required, submit the request to the city.
It is important to note that your neighbour's home may be on a different set of lines or circuits. While repairs may have been completed in one area, additional damage may have occurred down the line that powers your home. Customer outage reporting can help identify areas where there is additional damage.
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Learn about Oncor's advanced metering service
Oncor is the largest energy delivery company in Texas, providing smart and reliable electricity to its customers. Oncor's advanced metering service is an integral part of its operations, offering several benefits to both residential and commercial consumers.
The advanced metering system utilizes smart meters, which emit low-level radio frequency (RF) signals to collect and transmit data. These signals are significantly lower than those emitted by common devices such as mobile phones and microwaves. Oncor's meters are manufactured by Landis+Gyr, a leader in smart-grid technology, ensuring accuracy and reliability. The company adheres to stringent accuracy criteria and quality control initiatives, testing meters before and after installation to maintain high standards.
The Smart Texas initiative is a notable project showcasing Oncor's advanced metering capabilities. This project provides 15-minute interval, billing-quality electricity consumption data to the Texas market, integrating multiple technologies and information systems. The system supports communication with in-home monitors and enables consumers to access their consumption data online through portals such as Smart Meter Texas and the IDR Meter Data Portal.
Oncor's advanced metering service also includes the option for non-standard metering, which requires an acknowledgement letter and a one-time upfront payment. However, customers with non-standard meters may experience limitations in viewing real-time energy usage and longer restoration times during service interruptions.
Additionally, Oncor provides various services related to metering equipment installation, such as the Discretionary Service Agreement and the Pulse Agreement, allowing customers to request special metering equipment and energy pulse installations, respectively. The company works closely with retail electric providers and energy management service providers to ensure efficient and secure access to metering data and services.
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Compare Retail Electric Providers (REPs)
Texas is a deregulated market, which means you are free to choose or switch your Retail Electric Provider (REP) based on rates, plans, and customer benefits.
REPs are companies that buy electricity at wholesale prices and sell it directly to consumers at retail prices that they set. They are not responsible for electricity infrastructure such as poles or wires, and they do not generate the electricity themselves. REPs forecast demand and buy enough electricity to cover that demand. They also determine the retail electricity prices that consumers pay, and handle the administrative processes behind getting electricity into your home.
When comparing REPs, it is important to consider that they can advertise a lower rate and then charge a higher rate after a contract has been signed. This is because the wholesale electric market can be volatile, and the Public Utilities Commission of Texas (PUCT) does not regulate how REPs price or advertise their rates.
To compare REPs, you can visit the Power to Choose website at powertochoose.org to compare offers and select the electric plan that fits your needs.
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Frequently asked questions
You can view your Oncor live electrical usage by visiting smartmetertexas.com.
Smart Meter Texas is a site that stores energy data recorded by smart meters for each day, month, and 15-minute interval.
If the breakers are not tripped (power on), check the status of the display on your meter. If there is no display showing, your power may be out.
Report it to Oncor at 888.313.6862.
My Oncor Alerts is a program that sends you updates on outages and other information. You can register by texting REG to 66267.
