Trust: Our Core Value At Schneider Electric

how we consider trust at schneider electric

Trust is a foundational value at Schneider Electric, and the company has developed a Trust Charter that acts as a Code of Conduct to demonstrate its commitment to ethics, safety, sustainability, quality, and cybersecurity. Schneider Electric's purpose is to empower all to make the most of their energy and resources, bridging progress and sustainability for all. The company believes that trust is earned and serves as a compass in a complex world. They have implemented a zero-tolerance policy towards corruption and unethical business practices and encourage employees and partners to act with integrity. Schneider Electric also has a confidential alert system where employees and external stakeholders can report concerns or ethical dilemmas. The company's commitment to trust extends to its security ecosystem, with regional CISOs and security officers providing advice and support to non-integrated companies, ensuring alignment with Schneider Electric's Cybersecurity Trust Standards.

Characteristics Values
Upholding high social, governance, and ethical standards Creating value for stakeholders
Supporting sustainability and ecosystem empowerment Addressing environmental and social issues
Zero-tolerance for corruption, bribery, and unethical business practices Business integrity
Vigilance plan to evaluate and act against risks Human rights, environment, business conduct, safety, and cybersecurity
Confidential alert systems for employees and external partners to report misconduct Transparency and appropriate action
Whistleblowing Policy Culture of trust
Training employees on the Trust Charter Respectful and good faith behavior with stakeholders
Adopting technology with a purpose Measurable value and sustainability
Focus on long-term strategy and integration Seamless incorporation of new teams and technologies
Cybersecurity Trust Standards based on NIST framework Digital, product, and data security
Security Ecosystem program with global framework Sustainability of the highest level of security
Annual Trust Standards workshops Security maturity and improvement

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Schneider Electric's Trust Charter

The charter outlines clear dos and don'ts and provides references to relevant policies and procedures. It applies to everyone working at Schneider Electric or any of its subsidiaries, and employees are trained on it yearly. The charter outlines the company's commitment to preserving natural ecosystems and resources by upholding high social, governance, and ethical standards.

The company's Security Ecosystem program is a part of its commitment to trust and is based on approximately 30 trust standards in four domains that help ensure the highest level of security. These domains include a governance security framework, security awareness and training, IT and OT solutions, and operating model processes. Schneider Electric also recognizes the importance of trust in its digital transformation journey, investing in its security posture as its digital landscape and risk exposure evolve.

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Sustainability and ecosystem empowerment

Schneider Electric's purpose is to empower all to make the most of their energy and resources, bridging progress and sustainability for all. The company's "Life is On" motto reflects this purpose. Trust is a foundational value for Schneider Electric, and the company has created a Trust Charter that acts as a Code of Conduct to demonstrate its commitment to ethics, safety, sustainability, quality, and cybersecurity. This charter outlines policies and procedures that address environmental and social issues, creating value for stakeholders.

Schneider Electric upholds corporate trust standards and implements principles that address environmental and social issues. The company is committed to preserving natural ecosystems and resources by upholding high social, governance, and ethical standards. As the world's most sustainable and ethical corporation, Schneider Electric supports sustainability and ecosystem empowerment. The company's commitment to trust and sustainability is evident in its zero-tolerance policy towards corruption, bribery, and unethical business practices.

The company's Decent Work program aims to improve working conditions for its employees and those across its supply chain, protecting workers' rights, guaranteeing their dignity, and creating work opportunities. Schneider Electric also prioritizes the well-being of its people, with programs that support physical, mental, and emotional health. Additionally, the company has a Vigilance Program that assesses suppliers and contributes to its culture of trust.

Schneider Electric's Security Ecosystem program ensures the highest level of security and trust for the company and its non-integrated companies. This program is based on approximately 30 trust standards in four domains, including a governance security framework, security awareness and training, IT and OT solutions, and operating model processes. Regional CISOs and security officers directly support non-integrated companies through personalized relationships, providing advice and support on security matters, including the deployment of Schneider Electric's trust standards.

Schneider Electric's commitment to sustainability and ecosystem empowerment is evident in its purpose-driven approach, prioritizing environmental responsibility, employee well-being, ethical business practices, and the highest security standards. The company's Trust Charter and Security Ecosystem program are key to fostering trust and sustainability across its ecosystem.

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Zero-tolerance for unethical practices

Schneider Electric is committed to a zero-tolerance policy towards unethical practices. The company's Trust Charter, or Code of Conduct, is an executive summary of its policies and a guide on how employees should work. The charter outlines clear dos and don'ts and provides references to relevant policies and procedures. All employees are trained on the Trust Charter annually and are asked to confirm their acceptance of its content regularly.

The company also has a yearly vigilance plan to evaluate and act against risks related to human rights, the environment, business conduct, safety, and cybersecurity. This includes assessing suppliers under the 'Vigilance Program' and the Decent Work program, which aims to improve working conditions for employees and workers across its supply chain.

Schneider Electric's alert system, or Trust Line, allows employees and external stakeholders to report any potential violations of the Trust Charter, policies, or the law. Reports can be made anonymously, and the company is committed to protecting reporters from any form of retaliation. The company also has a Whistleblowing Policy that details how to report and why it is crucial for the culture of trust.

By raising awareness of these key principles of trust and promoting the value of doing things right, Schneider Electric encourages employees and partners to act with integrity and helps to create a sustainable and inclusive world.

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Confidential alert systems

Schneider Electric has established a set of principles and procedures that address environmental and social issues, aiming to create value for its stakeholders and foster trust. The company's commitment to trust is evident in its Trust Charter, which serves as a guide to uphold high standards of business integrity and ethical practices.

A key component of Schneider Electric's approach to trust is its confidential alert system, known as the Trust Line. This system encourages employees, external partners, and customers to speak up and report any concerns or ethical dilemmas they may encounter. The Trust Line allows for transparent reporting of misconduct, compliance issues, and violations of the Trust Charter, Schneider Policies, or the law.

The Trust Line is designed to protect the identity and confidentiality of those who use it. When reporting through the Trust Line, individuals can choose to remain anonymous, unless local regulations require identification. The platform ensures secure communication with the compliance team or investigators, safeguarding personal information and protecting users from retaliation.

Schneider Electric's Whistleblowing Policy, an integral part of its culture of trust, outlines detailed information on how to report concerns and the importance of doing so. The company's vigilance plan further demonstrates its commitment to addressing risks related to human rights, the environment, business conduct, safety, and cybersecurity.

Through its confidential alert systems and associated policies, Schneider Electric empowers its employees, partners, and customers to uphold the company's values and maintain a culture of trust, integrity, and ethical behaviour. By providing a safe and secure platform for reporting, the company reinforces its commitment to transparency and accountability in all its operations.

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Cybersecurity Trust Standards

Trust is a cornerstone of Schneider Electric's operations, and this extends to its cybersecurity standards. The company's dedication to safeguarding critical infrastructure is articulated through its Zones of Influence, which cover four key dimensions: people, company, suppliers and partners, and customers and authorities.

Schneider Electric's Cybersecurity Trust Standards are based on the National Institute of Standards and Technology (NIST) cybersecurity framework, which covers three main security pillars: digital, product, and data. The company also participates in standards development with the International Organization for Standardization (ISO) and complies with the NIST Cybersecurity Framework, ISO 27001, PCI-DSS, and other industry standards and security protocols.

To ensure the highest level of security, Schneider Electric has implemented a Security Ecosystem program that provides guidance and support to its non-integrated companies to mature their security posture over time and align with the company's Trust Charter. This program is built on approximately 30 trust standards across four domains:

  • A governance security framework that serves as the foundation for cybersecurity and data protection standards that all organizations within the Schneider Electric family embrace.
  • Security awareness and training that ensures the embodiment of a cybersecurity culture aligned with Schneider Electric's principles.
  • Information technology (IT) and operational technology (OT) solutions that are updated and implemented with the latest and most secure versions to maintain a robust security posture.
  • Operating model processes that drive the execution and application of the security framework, standards, and technologies used in everyday business interactions to ensure the highest level of security.

Schneider Electric also employs a comprehensive and evolving cybersecurity and data privacy strategy aligned with global regulations such as the EU GDPR and regional laws. This includes mandatory multi-factor authentication (MFA) and explicit user consent for data collection, with opt-in controls and data deletion options.

The company recognizes that delivering exceptional customer experiences goes hand-in-hand with ensuring security and trust. As such, they treat every digital touchpoint as an opportunity to earn trust and enhance the customer experience by providing seamless security measures and protecting user data.

Frequently asked questions

Trust is a foundational value at Schneider Electric. It is core to the company's Environment, Sustainability and Governance commitments. Schneider Electric aims to build trust with its stakeholders, customers, shareholders, employees and the communities it serves.

Schneider Electric has a Trust Charter that acts as a Code of Conduct, outlining the company's commitment to ethics, safety, sustainability, quality and cybersecurity. The company also has a zero-tolerance policy towards corruption, bribery and unethical business practices.

Schneider Electric has a yearly vigilance plan to evaluate and act against risks on its sites, with contractors and in the communities where it operates. The company also has a Whistleblowing Policy and an alert system for employees and external stakeholders to report any ethical dilemmas or violations of the Trust Charter.

Schneider Electric has a Security Ecosystem program based on approximately 30 trust standards in four domains, including a governance security framework and security awareness training. The program is executed by regional chief information security officers (CISOs) who are responsible for cybersecurity and support non-integrated companies within the Schneider Electric family.

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