Trystan Casey
Con Edison offers a range of customer service options, including 24-hour phone support for emergencies. The company also operates walk-in centres and provides mailing addresses for various departments. Customers can also update their service online and view local outage reports.
| Characteristics | Values |
|---|---|
| Customer Service Hours | Monday through Friday from 7 a.m. to 7 p.m. ET, Saturdays from 8 a.m. to 5 p.m. ET |
| Walk-in Center Hours | Monday through Friday from 8:30 a.m. to 5 p.m. ET |
| Emergency Phone Line | Available 24/7 |
| Customer Service Phone Number | 1-800-342-3377 |
| Average Hold Time | 2 minutes |
| Average Call Time | 30 minutes |
| [email protected] | |
| Postal Address | Con Edison, Cooper Station, PO Box 138, New York, NY 10276-0138 |
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What You'll Learn
Con Edison's 24-hour phone line
Con Edison has a 24-hour customer service phone line that operates 7 days a week. The number for this line is 1-800-752-6633. This line is intended for emergencies, such as a gas leak or downed power line, in which case you should also call 911. The average hold time for this line is 2 minutes and 6 seconds, with the longest hold times on Tuesdays and the shortest on Thursdays.
Con Edison also has a non-emergency customer service line that is open Monday through Friday from 7 am to 7 pm ET, and on Saturdays from 8 am to 5 pm ET. The number for this line is 1-800-342-3377. The average hold time for this line is more than 30 minutes, with the longest hold times on Mondays and the shortest on Sundays.
In addition to its phone lines, Con Edison also has customer service walk-in centers that are open Monday through Friday from 8:30 am to 5 pm. The addresses of these centers can be found on the Con Edison website.
Con Edison also provides the option to contact them by mail or email. To write to Con Edison, include your account number and as much information as you can about your question or problem. The mailing address for general inquiries is:
Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138
The mailing address for legal inquiries is:
Consolidated Edison of New York, Inc.
Attn: Law Department
4 Irving Place, Room 1875
New York, NY 10003
The best email to contact Con Edison is [email protected].
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Walk-in centres
Con Edison offers 24-hour customer service via its phone line. However, its walk-in centres are only open during specific hours.
Con Edison's walk-in centres are open from Monday to Friday, 8:30 a.m. to 5 p.m. ET. The hours of operation may change during holidays.
You can find the addresses of the walk-in customer service centres on the company's Contact Us page. The corporate office address is:
Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138
If you prefer to write to Con Edison, include your account number and provide as much detail as possible about your question or problem. The mailing address is:
Consolidated Edison of New York, Inc.
Attn: Law Department
4 Irving Place RM 1875
New York, NY 10003
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Contacting by post
If you would like to contact Con Edison by post, you can write to the following addresses:
Customer Service
Cooper Station
P.O. Box 138
New York, NY 10276-0138
Legal Documentation
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place
RM 1875
New York, NY 10003
When writing to Con Edison, be sure to include your account number and provide as much detail as possible about your question or problem.
Con Edison also offers 24/7 customer service via phone and email. The phone number for the 24-hour hotline is 1-800-752-6633, and the email address is [email protected]. In addition, Con Edison has physical walk-in centres that are open Monday through Friday from 8:30 a.m. to 5 p.m.
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Online updates
Con Edison offers 24/7 customer service through its phone line. The utility company also has a dedicated email address for customer service, and customers can also walk in or write to them.
While the company does offer 24-hour customer service via its phone line, it's important to note that the wait times may vary depending on the day and time of the call. Mondays tend to have the longest wait times, while Sundays have the shortest.
For those who prefer to handle their inquiries online, Con Edison offers the option to update your service online in just a few minutes. This can be done through their website, where you can also view local outage reports.
The website also provides comprehensive information on various topics, including how to report an issue, turn your service on or off, or what to do in case of an emergency, such as a suspected gas leak or a downed power line.
In addition to the online resources, Con Edison also provides a customer service email address: [email protected]. This email address is widely used by customers, with 89% of customers using it to address their issues and concerns.
For those who prefer in-person interactions, Con Edison has walk-in customer service centers open from Monday to Friday, typically from 8:30 a.m. to 5 p.m. However, it's always a good idea to check their website or contact them to confirm the hours of operation, as these may change during holidays.
Whether it's through phone, email, or in-person visits, Con Edison strives to provide quick and courteous service to its customers.
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Emergency procedures
Con Edison has a 24-hour emergency customer service hotline that can be reached at 1-800-752-6633. This number can be used to report a gas leak, a downed power line, or an electric outage. If you are calling to verify a field employee's credentials, press 2. To manage an existing account, press 3. To open an account, press 4.
If you suspect a gas leak or notice a downed power line, it is recommended that you also call 911 immediately.
For non-emergency issues, Con Edison's customer service hours are Monday through Friday between 7 am and 7 pm ET, and on Saturdays from 8 am to 5 pm ET. The company's walk-in centers are open Monday through Friday from 8:30 am to 5 pm.
To write to Con Edison, include your account number and provide as much detail as possible about your question or problem. The mailing address is:
Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138
For legal documentation, use the following address:
Consolidated Edison of New York, Inc.
Attn: Law Department
4 Irving Place RM 1875
New York, NY 10003
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Frequently asked questions
Yes, Con Edison has a 24/7 customer service phone line. The number for this service is 1-800-752-6633.
The average hold time is 2 minutes and 6 seconds. The longest hold times are on Tuesdays, and the shortest are on Thursdays.
The customer service walk-in centres are open from Monday to Friday, 8:30 a.m. to 5 p.m. ET.
The email address for customer service is [email protected].
You may be asked to provide your address, zip code, phone number, or full name.
