Trystan Casey
Electric Tobacconist® USA is an online retailer of e-cigarette and vaping supplies. The company has received mixed reviews from customers, with an overall 'Poor rating of 2.7 / 5 on Trustpilot. While some customers have praised the company for its wide selection of products and convenient delivery, others have complained about issues with delivery, customer service, and the difficulty of obtaining refunds or resolving disputes. Electric Tobacconist USA's website is built using Visualsoft and makes use of various analytics and marketing tools such as Google Analytics, Google Tag Manager, and Webgains.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 2.7/5 |
| Number of Reviews on Trustpilot | 332 |
| Reviews on Trustpilot | Mixed |
| Reviews on Better Business Bureau | Mixed |
| Reviews on reviews.io | Mixed |
| AfterShip Tech Stack | Google Analytics, Google Analytics Enhanced eCommerce, Webgains, SalesFire, Google Tag Manager |
| Official Website | https://www.electrictobacconist.com |
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What You'll Learn
Electric Tobacconist USA's Trustpilot rating
Electric Tobacconist® USA has a “Poor” rating of 2.7/5 on Trustpilot, based on 332 reviews. While some customers have praised the company for its large selection of products and convenient online ordering, others have expressed frustration over delayed deliveries, lack of tracking updates, and difficulty reaching customer support.
Several reviews highlight issues with delivery times and order tracking. Some customers have reported not receiving their orders even after the estimated arrival time, with no updates provided via email or text. Others have mentioned difficulties in tracking their orders, with one customer stating that they were unable to reach anyone at the company for assistance.
There are also a few complaints regarding customer service. Some customers feel that the company's response to issues has been inadequate, with one review mentioning that they felt the company was trying to keep their money by not resolving the problem satisfactorily. There are also concerns about the company's refund policy, with one customer sharing their experience of being charged a restocking fee for a delivery issue that was not their fault.
On the positive side, Electric Tobacconist USA has been praised for its wide range of vaping products, including state-of-the-art hardware and popular vape juice flavours. Some customers have mentioned that they have been ordering from the company for years and have had no issues, with one review highlighting the convenience of ordering online and the consistent quality of the products.
Overall, while Electric Tobacconist USA has received a "Poor" rating on Trustpilot, the reviews highlight a mixed bag of experiences, with some customers satisfied with the company's offerings while others have encountered significant issues.
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Customer reviews
Electric Tobacconist USA is a one-stop shop for e-cigarette and vaping supplies. The company claims to offer absolute convenience, a wide range of products, and a strong commitment to customer satisfaction.
Electric Tobacconist has received mixed reviews from its customers. While some praise the company for its excellent customer service, others have complained about delivery issues and a lack of transparency.
Some customers have expressed satisfaction with the company's fast delivery, convenient ordering system, and wide range of products. One customer mentioned that they had been ordering from Electric Tobacconist for almost two years without any issues, and appreciated the quick arrival of packages and the variety of products available.
On the other hand, several customers have complained about delayed deliveries, lack of communication, and difficulty in tracking orders. One customer mentioned that they had not received any updates on their order and were frustrated by the lack of transparency. Another customer encountered issues with the delivery carrier, and while Electric Tobacconist offered a store credit, the customer had to push for a full refund.
It is worth noting that Electric Tobacconist has responded to some of these negative reviews, apologizing for the inconvenience and providing explanations or refunds. The company has also mentioned that they are reviewing their shipment tracking system to prevent similar issues in the future.
Overall, while Electric Tobacconist seems to have satisfied some customers, there are also a significant number of complaints regarding delivery and customer support. It is always a good idea to consider multiple sources and reviews before making a purchase decision.
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Website analytics
Electric Tobacconist USA is an online retailer of e-cigarette and vaping supplies. The website is built using Visualsoft and uses Google Analytics to track and report website traffic.
The website has received mixed reviews online. On Trustpilot, the company has an overall rating of 2.7/5 stars, with several customers complaining about late deliveries, poor customer service, and a lack of transparency regarding order tracking. On the other hand, some customers have praised the company for its wide selection of products, convenient delivery, and good customer service.
Reviews.io features a mix of positive and negative reviews, with some customers expressing satisfaction with the company's products, delivery, and customer service, while others have complained about slow delivery and difficulties in reaching the company.
The Better Business Bureau (BBB) has recorded several complaints against the company, including issues with delivery, refunds, and a lack of responsiveness from the company. However, in some cases, the BBB notes that the company addressed the issues raised in the complaints.
Overall, while Electric Tobacconist USA appears to be a legitimate website, there are some mixed reviews regarding the company's delivery and customer service.
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BBB complaints
The Electric Tobacconist, LLC is not BBB accredited. BBB Business Profiles are not endorsements of any product, service, or business. BBB Business Profiles are provided solely to assist the user in exercising their own best judgment.
In some cases, The Electric Tobacconist has addressed the issues raised in the complaints, but the consumers have either not accepted the response or have not notified BBB of their satisfaction. In other cases, the business has failed to respond to the dispute or has not provided a satisfactory response.
It is important to note that the nature of complaints and a company's responses to them are often more important than the number of complaints. The Electric Tobacconist has a rating of 2.7/5 on Trustpilot, with some customers praising the company's selection of products and fast delivery, while others continue to complain about shipping and customer service issues.
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Shipping and delivery
Electric Tobacconist USA is an online retailer specialising in e-cigarette and vaping supplies. The company has received mixed reviews for its shipping and delivery services.
Some customers have praised the company for its fast delivery, with one customer reporting that their "order arrived when expected" and another stating that they "really like Electric Tobacconist" and that their "packages arrive very quickly".
However, there have also been several complaints about late deliveries and a lack of communication regarding shipping updates. Multiple customers have reported not receiving their orders on time, with some experiencing issues with tracking their packages. One customer claimed that they "have not received [their] products" and have "received no email updates", while another stated that they "still have not received [their] order" despite having "tried tracking without success".
In response to these complaints, Electric Tobacconist USA has acknowledged that shipping delays can occur due to unforeseen circumstances and has apologised for any inconvenience caused. The company's website provides a shipping guarantee, stating that if a package is not received within 30 days for X Delivery or 45 days for SRC, a refund or reshipment will be processed.
Regarding delivery partners, Electric Tobacconist USA has stated that they are no longer able to ship with USPS due to the PACT Act, and that other major shipping companies such as FedEx and DHL have made similar decisions regarding the ban on shipping nicotine products. This has resulted in challenges in securing reliable last-mile delivery partners for certain areas, which may contribute to delivery delays.
Overall, while Electric Tobacconist USA offers a wide range of vaping products and strives to provide convenient shipping, there have been instances of shipping and delivery issues that have impacted customer satisfaction. The company has addressed some of these concerns and continues to adapt to stay competitive in the fast-moving vaping industry.
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Frequently asked questions
Electric Tobacconist USA is a legitimate site that offers e-cigarette and vaping supplies. However, the site has received mixed reviews, with an overall "Poor" rating of 2.7/5 on Trustpilot. While some customers have praised the company for its wide selection of products and convenient delivery, others have complained about delayed deliveries, lack of tracking updates, and difficulty reaching customer support.
Electric Tobacconist USA accepts all major credit cards as a form of payment.
Electric Tobacconist USA uses delivery partners to handle shipping, with most deliveries completed within 10 business days. However, unforeseen delays can occur, and some customers have reported issues with tracking their orders. The company offers a shipping guarantee, promising a refund or reshipment if an order is not received within 30-45 days.
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