
The Boston suburb of Hull, Massachusetts, with a population of just over 10,000, has been receiving power from the Hull Municipal Light Plant since 1894. The Hull Municipal Light Plant, or Hull Light, is a publicly-owned electric utility company serving the town of Hull. It is one of forty-one communities in Massachusetts that have established MLPs (Municipal Light Plants) serving all or part of 50 municipalities with electric service.
| Characteristics | Values |
|---|---|
| Name | Hull Municipal Light Plant |
| Location | Boston suburb of Hull, Massachusetts |
| Population served | 10,000+ |
| Year established | 1894 |
| Type | Municipal company |
| Regulating body | Department of Public Utilities |
| Payment methods | Credit card, debit card, bank account |
| Digital transformation | ArcGIS Enterprise and ArcGIS Utility Network |
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What You'll Learn
- Hull Municipal Light Plant has supplied power to Hull since 1894
- The Hull Municipal Light Plant bill can be paid online
- Hull Municipal Light Plant is run by the municipality, with limited regulation from the Department of Public Utilities
- Hull Municipal Light Plant has improved operations by 25% through the use of ArcGIS Enterprise
- Hull Municipal Light Plant has achieved a common operational picture for staff, improving decision-making and reducing field data collection time

Hull Municipal Light Plant has supplied power to Hull since 1894
The Hull Municipal Light Plant has been supplying power to the Boston suburb of Hull, Massachusetts since 1894. This municipally-owned electric company serves as the local electric supplier to the town, which has a population of just over 10,000.
As a municipally-owned electric company, the Hull Municipal Light Plant is run by the municipal light board, commission, mayor, or board of selectmen. The rates that the MLP charges its customers are set by municipal officials, rather than the Department of Public Utilities, which has a limited role in regulating MLPs.
In its over 120-year history, the Hull Municipal Light Plant has continually advanced its capabilities through technology and process improvements. In recent years, the utility has focused on improving efficiency and reducing costs to maintain low rates for its customers. In 2020, an internal analysis revealed several inefficiencies in day-to-day operations, including outdated technologies and a lack of integration between office and field staff.
To address these challenges, the Hull Municipal Light Plant partnered with Patrick Engineering, an Esri partner with expertise in geographical information systems (GIS) in electric and utility networks. With their support, the utility implemented ArcGIS Enterprise and Survey123, which improved decision-making, data quality, and field operations efficiency while reducing the time spent collecting field data and updating the billing system. As a result of its digital transformation, the Hull Municipal Light Plant improved its operations and continued to provide its customers with lower rates.
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The Hull Municipal Light Plant bill can be paid online
The Hull Municipal Light Plant (HMLP) is a utilities provider located in Hull, Massachusetts, serving the town's residents and businesses with electricity since 1927. The HMLP bill can be paid online through third-party vendors BillTrust and doxo.com. BillTrust is the only online third-party bill payment company officially contracted with HMLP to accept and process payments. It can be accessed directly from the HMLP website. While doxo.com is not affiliated with HMLP, it does process payments for all HMLP services, including electricity. Payments made through doxo with a linked bank account are free, while other payment methods may incur a fee.
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Hull Municipal Light Plant is run by the municipality, with limited regulation from the Department of Public Utilities
The Hull Municipal Light Plant is a publicly-owned electric company that has been serving the Boston suburb of Hull, Massachusetts since 1894. The company is municipally-owned and is run by the local municipality, with limited regulation from the Department of Public Utilities. In Massachusetts, there are 41 communities with MLPs (Municipal Light Plants) that serve 50 municipalities with electric service. Typically, MLPs are run by municipal light boards or commissions, or by the mayor or a board of selectmen.
The Hull Municipal Light Plant provides electricity to its customers at rates set by municipal officials, rather than the Department of Public Utilities, which has a limited role in regulating MLPs. To keep rates low for its customers, the Hull Municipal Light Plant has invested in technology and process improvements over its 120-year history.
In recent years, the company has undergone a digital transformation to improve efficiency and reduce costs. In 2020, an internal analysis revealed inefficiencies in day-to-day operations, including outdated technologies and a lack of integration between office and field staff workflows. In response, the company adopted ArcGIS Enterprise and Survey123, improving data collection and billing system updates, and creating a common operating picture for staff. This led to a 25% improvement in decision-making, data quality, and field operations efficiency.
The Hull Municipal Light Plant also owns the town's first wind turbine and has explored ways to utilise wind power to benefit the community. The company has a long-standing municipal light department that acts as the local electric supplier, providing a reliable and affordable service to the residents of Hull.
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Hull Municipal Light Plant has improved operations by 25% through the use of ArcGIS Enterprise
The Hull Municipal Light Plant (HMLP) has been serving the Town of Hull since 1894. HMLP is one of the 41 communities in Massachusetts that have established MLPs (municipal light plants) serving all or part of 50 municipalities for electric service.
In 2020, the leadership at Hull Light conducted an internal analysis to identify ways to improve efficiency, trim operational costs, and maintain low customer rates. They discovered inefficient processes and data integrity issues, which led them to embark on a digital transformation journey.
HMLP partnered with Patrick Engineering to implement a comprehensive utility management system using ArcGIS Utility Network. The goal was to create a common operating picture, improve data integrity, and enhance business decision-making. The first step was to implement ArcGIS Enterprise and ArcGIS Pro, consolidating existing data into a unified geodatabase for ArcGIS Enterprise services, maps, and web apps.
Through this initiative, HMLP achieved remarkable results. They improved data integrity by 80% and enhanced business decision-making by 25%. Additionally, the ArcGIS apps were found to be user-friendly, making work more efficient for the staff. The digital transformation empowered HMLP to streamline operations, ultimately benefiting the ratepayers of the Town of Hull.
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Hull Municipal Light Plant has achieved a common operational picture for staff, improving decision-making and reducing field data collection time
The Hull Municipal Light Plant is a longstanding municipal company that has served the town of Hull, Massachusetts as its local electric supplier since 1894.
To continue providing residents with lower rates, Hull Light embarked on a digital transformation journey, leveraging ArcGIS Enterprise and Survey123 to streamline its business practices and asset management system.
One of the key goals of this initiative was to create a common operational picture for staff, allowing both office and field teams to access and view the same data simultaneously. This was achieved through the implementation of a geographical information system (GIS) provided by Patrick Engineering, an Esri partner with expertise in electric and utility networks.
By adopting this technology, Hull Municipal Light Plant has improved decision-making and reduced the time spent on field data collection and billing updates by 80%. The GIS solution has positively impacted various aspects of the business, including asset management, billing, and customer service. The digital transformation has also enabled outage traceability for quicker response times, in-depth analysis, and proactive asset monitoring.
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Frequently asked questions
Yes, Hull Electric is a municipal company that has been serving the Boston suburb of Hull, Massachusetts, since 1894.
Hull Electric, also known as Hull Municipal Light Plant, has been providing power to the ratepayers of Hull, Massachusetts, since 1894. Over its more than 120 years of history, the company has improved its capabilities by adopting new technologies and processes.
Hull Electric is regulated by the municipal government of Hull, Massachusetts. The Department of Public Utilities also has a limited role in regulating Hull Electric as its rates are set by municipal officials.
Hull Electric serves the town of Hull, Massachusetts, which has a population of just over 10,000 people and is known for its beaches on the Nantasket peninsula.
You can pay your Hull Electric bill online using a credit card, debit card, or directly from your bank account through doxo.com.










































