Trystan Casey
Provision Power and Gas, LLC has received numerous complaints from customers alleging that the company engaged in deceptive and aggressive sales tactics, with some even claiming that their representatives went door-to-door in neighbourhoods claiming to be from the electric company. While the company has responded to some complaints, apologising and offering to address the issues, it is not a BBB-accredited business. The company has received poor reviews for its billing and account management, with customers reporting unexpected and significant increases in their bills after enrolling with Provision.
| Characteristics | Values |
|---|---|
| Aggressive door-to-door sales tactics | Representatives claim to be from the customer's electric company |
| Misleading information about charges | Claims of reduced bills, but customers report significant increases |
| Poor customer service | Long phone wait times, unfriendly service agents |
| Lack of transparency | Customers report unexpected price increases and unclear rate changes |
| Difficulty cancelling services | Customers report issues cancelling services and removing their names from contact lists |
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What You'll Learn
Door-to-door sales
Provision Power and Gas, LLC is an energy company that serves homes and businesses in Ohio, Michigan, and Pennsylvania. The company offers electricity and natural gas supply plans, including 100% renewable electricity or 100% carbon-offset natural gas options. They also plant trees on behalf of every customer.
However, there have been numerous complaints and negative reviews from customers alleging that Provision Power and Gas is a scam. Many of these complaints revolve around unexpected increases in electricity bills after enrolling with the company. Several customers have reported that their bills increased by hundreds of dollars, with some claiming that the company refused to address their concerns or provide satisfactory explanations for the surges.
Some customers have also reported aggressive and persistent door-to-door sales tactics employed by Provision representatives. In some cases, representatives have allegedly claimed to be from the customer's existing electric company or insisted that they were not trying to get them to switch providers. When customers declined, some representatives became insistent, with one customer reporting that a second salesperson came to their door aggressively asking why they had refused the initial offer.
In response to these complaints, Provision has sometimes apologized and stated that the experiences described do not reflect their door-to-door enrollment training or policies. They have also offered to address specific complaints with the relevant sales agents and added that they take the concerns seriously.
While Provision Power and Gas may offer legitimate energy services, the numerous complaints about unexpected bill increases and aggressive sales tactics have led some customers to warn others about potential scams. It is essential for customers to carefully review the terms and conditions, including potential rate changes, before enrolling with any energy provider.
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Aggressive sales tactics
Several reviews of Provision Power and Gas, LLC allege that the company employs aggressive sales tactics. One reviewer claims that the company's representatives went door-to-door in their neighbourhood, claiming to be from the electric company and offering to get residents money back for overcharges. When the reviewer declined, a second representative arrived and asked why the first had been refused. The reviewer found this behaviour aggressive and had to shut the door on the second salesperson.
Another reviewer reports that a Provision representative demanded to see their electric and gas bill. The reviewer felt that this was an invasion of privacy and a scam, and that the company was trying to get them to change providers without their authorization.
In addition to these door-to-door sales tactics, reviewers also allege that Provision Power and Gas engage in high-pressure sales tactics over the phone. One reviewer claims that they were told by a Provision salesperson that their rates would decrease if they switched to Provision, only to find that their bills had increased by $100 a month. Another reviewer reports that they were enrolled in a variable-rate plan without their knowledge, resulting in a bill that was three times the usual amount.
Provision Power and Gas have responded to some of these complaints, stating that their rates and terms are clearly outlined during the enrollment process and in the contract provided. They have also apologised for the experiences of their customers and stated that the behaviour of their sales agents does not reflect the company's training or policies.
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Misleading rates
Several customers have accused Provision Power and Gas of misleading rates and scamming practices. Many customers have complained about being lured in by the promise of lower rates, only to find that their bills have increased significantly after enrolling with Provision. In one case, a customer's $70 electric bill increased to $260, with the company blaming the customer for not calling to secure lower rates earlier. Another customer reported that their December bill, which included Provision's services, was three times higher than their last bill, despite being informed that the services would result in lower rates.
Provision Power and Gas has responded to some of these complaints, stating that their rates and terms are clearly outlined during the enrollment process and in the contract. They also mentioned that delivery fees, which can contribute to higher charges, are set by the utility provider and are beyond their control.
In addition to rate concerns, Provision has also been criticized for their aggressive door-to-door enrollment tactics. Customers have reported persistent and pushy sales agents who claim to be from the customer's electric company or insist that they can secure refunds for overcharges. These agents sometimes return multiple times and use high-pressure sales techniques, leaving customers feeling harassed and suspicious of the company's legitimacy.
While Provision has apologized for some of these experiences and claimed that they do not reflect their enrollment training or policies, the pattern of complaints suggests that customers should proceed with caution and thoroughly review any contracts or terms before enrolling.
It is important to note that Provision Power and Gas is not BBB accredited, which may be a factor for potential customers to consider when evaluating the company's credibility and reliability.
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Poor customer service
One common issue reported by customers is the aggressive and deceptive sales tactics employed by Provision's representatives. Customers have reported that Provision's representatives go door-to-door, claiming to be from the customer's electric company or insisting that they want to help the customer get money back for overcharges. When customers express disinterest, the representatives have been known to persist or become aggressive, as evidenced by one customer's experience where a representative asked why they had been refused. This type of high-pressure sales tactic is often used to coerce customers into making impulsive decisions without fully understanding the terms of the agreement.
Additionally, there are numerous complaints about unexpected and significant increases in customers' electric bills after enrolling with Provision. Several customers have reported that their bills increased by hundreds of dollars, contrary to the representatives' promises of lower rates. When customers contacted Provision to resolve these issues, they were met with victim-blaming and a lack of accountability. Provision has responded to some of these complaints, claiming that their rates and terms are clearly outlined during enrollment and in the contract. However, customers have disputed this, stating that they were not properly informed of potential rate changes.
The company's response to complaints also reflects a pattern of deflecting responsibility. In some cases, Provision has apologized for the customers' experiences and blamed the issues on individual sales agents, promising to address the matter with those agents. However, there appears to be a disconnect between Provision's stated policies and the actual behaviour of their representatives, indicating a potential systemic issue within the company.
Furthermore, Provision has been accused of continuing to contact customers even after being asked to stop. One customer reported receiving multiple visits from their representatives despite repeatedly expressing disinterest. Another customer complained about persistent phone calls from different numbers, making it difficult to block the calls. While Provision has addressed some of these complaints by adding customers' contact information to their "Do Not Solicit" list, the fact that customers have to deal with such intrusive and unwanted solicitation in the first place is concerning.
Overall, the pattern of poor customer service, deceptive sales tactics, unexpected bill increases, and unresponsive handling of complaints suggests that Provision Power and Gas, LLC may be engaging in unethical or scam-like practices. While not all customers have reported negative experiences, the prevalence of these issues highlights the need for caution when considering doing business with this company.
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Variable rates
Provision Power and Gas, LLC, offers variable rates to its customers. The company has received several complaints from customers who claim that they were misled about the variable rates and ended up paying much higher bills than expected.
One common complaint is that Provision Power and Gas representatives offer their services at a lower rate than the customer's current provider, promising to save them money. However, once the customer has signed up, their bills increase significantly. In one case, a customer reported that their December bill, which included the company's services for the first time, was three times higher than their previous bill.
Another issue that has been raised is the complexity of the enrolment process. Some customers have claimed that Provision Power and Gas representatives use aggressive and confusing tactics to get them to switch providers, without making it clear that it is an optional choice. In some cases, customers have reported being asked a series of questions and being given a confirmation number, which are classic tactics used by scams.
Provision Power and Gas has responded to some of these complaints, stating that their rates and terms are clearly outlined during the enrolment process and in the contract. They also emphasize that customers can contact their customer care team if they have any questions or concerns. However, some customers have reported difficulties in cancelling their services and unresolved issues even after multiple attempts at contacting the company.
It is important for customers to carefully review the terms and conditions, including any potential rate changes, before enrolling in any plan with variable rates. While variable rates can offer flexibility, they also carry the risk of unexpected increases in utility bills. In the case of Provision Power and Gas, the numerous complaints about unexpected bill increases and aggressive sales tactics suggest that customers should exercise caution and thoroughly research the company before enrolling.
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Frequently asked questions
There are several reviews online that describe Provision Power and Gas as a scam. Many reviewers claim that the company's representatives use aggressive tactics to get customers to switch providers, and that the company's rates are much higher than those of competitors. However, Provision Power and Gas has responded to some of these reviews, claiming that their rates and terms are clearly outlined during the enrollment process and in the contract provided.
Provision Power and Gas has received mixed reviews. On BBB, several customers have complained about unexpected rate increases and aggressive sales tactics. On the other hand, the company has also received some positive reviews, with an average score of 2.77 out of 5.00 on ohenergyratings.com.
Provision Power and Gas offers electricity and natural gas supply plans that are carbon neutral or carbon-offset. They also plant trees on behalf of every customer. The company serves residential and commercial customers in Ohio, Michigan, and Pennsylvania.
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