Trystan Casey
Service Electric is a telecommunications company that provides digital TV, high-speed internet, and digital home phone coverage for inhabitants of New Jersey and Pennsylvania. The company is headquartered in Bethlehem, Pennsylvania, in the Lehigh Valley, and was started in 1948 in Mahanoy City, Pennsylvania, by John Walson, who owned a General Electric appliance store. Service Electric also offers broadband internet and telephone services through PenTeleData and Alianza, both of which are partner companies.
| Characteristics | Values |
|---|---|
| Name | Service Electric Cable TV & Communications |
| Year founded | 1948 |
| Founder | John Walson |
| Headquarters | Bethlehem, Pennsylvania, United States |
| Area served | Eastern Pennsylvania and western New Jersey |
| Services | Cable TV, broadband Internet, digital home phone |
| Website | sectv.com |
| Customer service phone number | (800) 232-9100 |
| Customer service email | serviceelectric.com/contact |
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What You'll Learn
Service Electric's headquarters and history
Service Electric is a group of affiliated cable television companies headquartered in Bethlehem, Pennsylvania, in the Lehigh Valley. The company was started in 1948 in Mahanoy City, Pennsylvania, by John Walson, who is often recognised for having built the first cable TV system in the United States.
Walson, who owned an appliance store, built an antenna on top of Broad Mountain (also known as Old Boston Mountain), which overlooked Mahanoy City. He ran a cable from the antenna to his warehouse and appliance store, using boosters to enhance the signal. He then began connecting his neighbours to the antenna system, offering channels 3 and 6.
In 1948, the company became the first cable company to use microwave technology to import four independent stations from New York City: WABD, WOR-TV, WPIX-TV, and WATV. In 1972, it became the first cable TV company in the country to offer Home Box Office in its Wilkes-Barre location.
Service Electric has expanded over the years and now serves eastern Pennsylvania and western New Jersey. The company also offers broadband internet and telephone services through partner companies PenTeleData and Alianza. It has been recognised as the largest individually-owned multi-system operator in the United States.
In 2011, Service Electric acquired CATV Service Inc., based in Danville, Pennsylvania. The following year, John M. Walson took over as president following the death of his father, John E. Walson, who had run the company for 38 years. In 2013, the company consolidated its headquarters at 2200 Avenue A in Bethlehem.
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The company's cable TV services
Service Electric is a group of affiliated cable television companies that has been in operation since 1948. The company is headquartered in Bethlehem, Pennsylvania, in the Lehigh Valley, and serves eastern Pennsylvania and western New Jersey.
The company was started in 1948 in Mahanoy City, Pennsylvania, by John Walson, who owned a General Electric appliance store. Walson is often credited with building the first cable TV system in the United States. He built an antenna on top of the mountain overlooking the town to improve television reception, and ran a cable to his appliance store, using boosters to enhance the signal. Along the way, he connected his neighbours to the antenna system, creating the first cable TV system.
Today, Service Electric offers a range of cable TV services to its customers. The company provides digital TV with hundreds of channels covering news, sports, and movies. Service Electric also offers exclusive, local content streaming through the Service Electric Network (SEN+). This includes high school and collegiate sports, baseball, hockey, music festivals, and more, for only $9.95/month.
In the Lehigh Valley, Service Electric competes with RCN, offering similar programming packages. In Wilkes-Barre, the company faces competition from Loop Internet, a local internet service provider that offers faster internet plans and VOIP telephone services. Despite this competition, Service Electric remains the only viable provider in most of the areas served by its family of companies.
Service Electric provides separate contact numbers for customers in different regions. The company encourages customers with non-urgent inquiries about its cable TV services to contact them via email or social media.
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Internet and broadband services
Service Electric is a group of affiliated cable television companies that provide services in eastern Pennsylvania and western New Jersey, United States. The company is headquartered in Bethlehem, Pennsylvania, in the Lehigh Valley.
Service Electric offers broadband internet and telephone services through its partner companies, PenTeleData and Alianza. Their internet services include four different plans to cater to varying customer needs. They also provide digital phone services that allow users to make calls within the US, Puerto Rico, and Canada, with additional features such as call waiting and caller ID.
In the Lehigh Valley, Service Electric faces competition from other providers like RCN and Loop Internet. Loop Internet, a local internet service provider, offers faster internet plans and VOIP telephone services. However, Service Electric distinguishes itself by providing exclusive, local content streaming through the Service Electric Network (SEN+). For $9.95/month, subscribers can access high school and collegiate sports, baseball, hockey, and more.
Service Electric also offers a free local community bulletin board for non-profit organizations and a paid commercial leased bulletin board for business customers.
For customer support, Service Electric provides multiple contact options, including phone, email, online chat, and social media. Their phone support varies depending on the region, with dedicated numbers for New Jersey, Lehigh Valley, and Wilkes-Barre. They also have a virtual assistant and social media presence for customers who prefer online communication.
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Telephone services
Service Electric is a group of affiliated cable television companies that also offer broadband internet and telephone services. The company serves eastern Pennsylvania and western New Jersey, with its headquarters in Bethlehem, Pennsylvania, in the Lehigh Valley.
Service Electric was started in 1948 in Mahanoy City, Pennsylvania, by John Walson, who owned a General Electric appliance store. Walson is often credited with building the first cable TV system in the United States. He initially built an antenna on top of the mountain to improve the over-the-air reception of television signals from Philadelphia, which were blocked by the surrounding mountains. He then ran a cable to his warehouse and appliance store, using boosters to enhance the signal. Along the way, he connected his neighbours to the antenna system, and the company was known as Service Electric Cable TV, Inc. until his death.
Today, Service Electric continues to provide television, internet, and telephone services to its customers. Their telephone services include digital home phone coverage, allowing users to make calls within the US, Puerto Rico, and Canada. The phone service also includes features such as call waiting and caller ID. Service Electric offers separate contact numbers for customer support depending on the region. For example, customers in New Jersey can call 800-225-9102, while those in Lehigh Valley can dial 610-865-9100.
In addition to their traditional telephone services, Service Electric also provides a free local community bulletin board for non-profit organizations and a paid commercial leased bulletin board for business customers. The company has a "Support" page on its website, where customers can communicate with a virtual assistant or find icons for various social media platforms to send messages with their questions or requests.
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Customer service and support
Service Electric, headquartered in Bethlehem, Pennsylvania, is a group of affiliated cable television companies that provide services to eastern Pennsylvania and western New Jersey. The company was founded in 1948 in Mahanoy City, Pennsylvania, by John Walson, who owned a General Electric appliance store.
Service Electric provides customer support through various channels, including phone, email, online chat, and social media. The company has separate contact details for different regions to ensure convenient communication with their representatives. For example, customers in New Jersey can call 800-225-9102, while those in Lehigh Valley can dial 610-865-9100. The company also offers a FAX number, 610-865-7888, for those who cannot reach them by phone.
Service Electric's customer service primarily handles inquiries and issues related to products/services, staff, payments, and charges. They also provide a free local community bulletin board for local communities and non-profit organizations and a paid commercial leased bulletin board for business customers.
For non-urgent matters, customers can send written inquiries via email or letter. The company's website has a "Contact" hyperlink at the top menu, which directs customers to a contact form where they can provide their details and describe their questions or requests. Service Electric also offers online chat support through its "Support" page, where customers can select the type of support they need and initiate a conversation with a virtual assistant.
Additionally, Service Electric maintains a presence on social media platforms, such as Facebook and Instagram. Customers can send messages to the company through these platforms, choosing the social media channel they are most comfortable using.
According to PissedConsumer.com, the best phone number to reach Service Electric is 8002329100, with 83% of consumers using this number to address their concerns. The website also notes that the longest wait times are typically on Mondays, while the shortest are on Thursdays.
Service Electric's digital offerings include digital TV, high-speed internet, and digital home phone services for residents of New Jersey and Pennsylvania. The company provides stable and high-quality video coverage with a wide range of channels, including news, sports, and the latest movies. Their internet packages offer four different plans to cater to varying customer needs, and their digital phone services enable calling within the US, Puerto Rico, and Canada, with features like call waiting and caller ID.
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Frequently asked questions
Service Electric is headquartered in Bethlehem, Pennsylvania, in the Lehigh Valley.
Service Electric provides digital TV, high-speed internet, and digital home phone coverage for inhabitants of New Jersey and Pennsylvania.
The contact numbers for Service Electric vary depending on the region. The contact number for New Jersey is 800-225-9102, for Lehigh Valley it is 610-865-9100, and for Wilkes-Barre, it is 570-825-8508.
People call Service Electric for various reasons, including product/service inquiries, staff-related matters, and questions about payments and charges.
