Wiktor Wise
Cleco electric offers a range of payment options for its customers. These include paying by phone, using the night deposit box, paying in person at an Authorized Payment Location or Cleco Customer Service Office, or using the MyAccount online portal or mobile app. Customers can pay using cash, check, money order, or card. When paying by card, commercial customers are charged a processing fee of 2.85% of the total transaction amount.
| Characteristics | Values |
|---|---|
| Credit cards accepted | Not mentioned |
| Phone payments | Accepted |
| Processing fee for phone payments | $1.85 for checking/savings accounts; 2.85% of the total transaction amount for credit card payments |
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What You'll Learn
Cleco's payment methods
Cleco offers a variety of payment methods for its customers. These include online, over the phone, and in-person options.
Online
Cleco customers can pay their bills online through the MyAccount portal on the Cleco website or via the MyAccount mobile app, which is available for Apple and Android devices. Through MyAccount, customers can view their bills, compare usage, set up daily usage alerts, report outages, request payment extensions, and enrol in budget billing. To register for MyAccount, customers need their account number, the last four digits of their social security number or tax ID number, and their service address zip code.
Over the Phone
Customers can also pay their Cleco bills over the phone by calling the Cleco Call Center at 1-800-622-6537 and selecting the "payment" option. Commercial customers are charged a $1.85 processing fee for phone payments made using a checking or savings account, or 2.85% of the total transaction amount for credit card payments.
In-Person
In-person payments can be made at a Cleco Customer Service Office or dropped off in the night deposit box outside. Payments can also be made at an Authorized Payment Location, where cash, check, or money order are accepted at all locations except Walmart, which only accepts cash or debit card. When visiting an Authorized Payment Location, customers must bring their power bill or account number.
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Phone payments
To make a phone payment to Cleco Electric, call the Cleco Call Center at 1-800-622-6537 and choose the "payment" option. You will need your 12-digit Cleco account number, which is located at the top of your bill, the phone number on file for this account, and your service address zip code to make the payment.
Commercial customers are charged a $1.85 processing fee for phone payments made using a checking or savings account. Alternatively, they can opt to pay 2.85% of the total transaction amount when paying by credit card.
If you are unable to sign in or register after downloading the Cleco mobile app, you can also contact the call center at (800) 622-6537 for assistance. Cleco customer service representatives are available Monday through Friday from 7 a.m. to 7 p.m.
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Walmart payments
Walmart accepts cash or debit card payments for Cleco electric bills. To make a payment, bring your power bill or account number to a Walmart store.
You can also pay your Cleco electric bill through the MyAccount online portal or mobile app. This allows you to view and pay your bill, view and compare usage, set up daily usage alerts, and more. To register for MyAccount, you will need your customer account number, the last four digits of your social security number or tax ID number, and your service address zip code.
If you are a commercial customer, you can also pay by phone by calling Cleco's payment vendor at (949) 522-9729. You will need your 12-digit Cleco account number, the phone number on file for your account, and your service address zip code. A processing fee of $1.85 will be charged for phone payments using a checking or savings account, or 2.85% of the total transaction amount for credit card payments.
Additionally, payments can be dropped off in the night deposit box outside of a Cleco Customer Service Office or at an Authorized Payment Location. At these locations, you can pay with cash, check, or money order, except at Walmart.
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Payment locations
Cleco offers a variety of payment options for its customers. Payments can be made online through the MyAccount portal on the Cleco website or via the MyAccount mobile app, which is available for Apple and Android devices. The app is not currently compatible with tablets.
To register for MyAccount, customers will need their customer account number, the last four digits of their social security number or tax ID number, and their service address zip code. This information can be found at the top of the customer's electric utility bill.
Payments can also be made over the phone by calling the Cleco Call Center at 1-800-622-6537 and choosing the "payment" option. Commercial customers will be charged a $1.85 processing fee for payments made by phone using a checking or savings account, or 2.85% of the total transaction amount for credit card payments.
In-person payments can be made at a Cleco Customer Service Office or at an Authorized Payment Center. A list of Cleco Customer Service Offices can be found on the Cleco website. When visiting an Authorized Payment Center, customers must bring their power bill or account number and can pay with cash, check, or money order. Payments can also be dropped off in the night deposit box outside. Walmart is also listed as an Authorized Payment Center, but it only accepts cash or debit card payments.
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Online payments
Cleco offers its customers a free online account management system called MyAccount, which can be accessed through the portal on Cleco.com or through the MyAccount mobile app. Using MyAccount, customers can view their bills online and make payments. To register for Cleco MyAccount, customers will need to enter their customer account number, the last four digits of their social security number or tax ID number, and their service address zip code. The last four digits of the social security number or TIN must be on file in Cleco’s system.
Customers can also make payments by phone by calling Cleco's payment vendor at (949) 522-9729 or the Cleco Call Center at 1-800-622-6537 and choosing the “payment” option. Commercial customers are charged a $1.85 processing fee for phone payments using a checking/savings account or 2.85% of the total transaction amount for credit card payments. To make a phone payment, customers will need their 12-digit Cleco account number, the phone number on file for the account, and their service address zip code.
Payments can also be dropped off in the night deposit box outside of a Cleco customer service office or at an Authorized Payment Location. Walmart is listed as an Authorized Payment Location, and it accepts cash or debit card payments. At all other Authorized Payment Locations, customers can pay with cash, check, or money order.
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Frequently asked questions
Cleco accepts credit card payments.
You can pay your bill by phone, by calling 1-800-622-6537 and choosing the "payment" option, or by contacting Cleco's payment vendor at (949) 522-9729. You can also drop off payments in the night deposit box outside of a Cleco customer service office or visit an Authorized Payment Location, bringing your power bill or account number.
You will need your 12-digit Cleco account number, the phone number on file for this account, and your service address zip code.
Yes, there is a $1.85 processing fee for phone payments using a checking/savings account or 2.85% of the total transaction amount for credit card payments.
Yes, you can view and pay your bill online by enrolling in paperless billing and accessing your account through the MyAccount portal on Cleco.com or through the MyAccount mobile app.
