Molly Ayala
Farmington, New Mexico's electric company is called the Farmington Electric Utility System (FEUS). It is owned and operated by the City of Farmington and covers 1,718 square miles of service territory, serving approximately 46,000 metered customers. FEUS provides tips for interacting with its personnel, including asking for employee badges and calling to verify the identity of a field representative. The company also warns customers about fraudulent calls and scams demanding immediate payment. Nightlight Electric Company and Four Corners Electric Co. are also mentioned as providing electrical services in Farmington, New Mexico.
| Characteristics | Values |
|---|---|
| Name | Farmington Electric Utility System (FEUS) |
| Ownership | Owned and operated by the City of Farmington |
| Service Area | 1,718 square miles in northwest New Mexico, including much of San Juan County and a portion of Rio Arriba County |
| Number of Customers | Approximately 46,000 metered customers |
| Contact Number | 505-599-1353 |
| Power Outage Reporting | 505-599-1353 Option 7 |
| Scam Alert | Be aware of people impersonating FEUS employees and demanding immediate payment |
| Employee Identification | Always ask for an employee badge from field personnel and verify their identity if needed |
| LIHEAP Assistance | Eligible persons and families can receive assistance with utility bills through the LIHEAP program |
| Payment Arrangements | Customers who are unable to pay can call Customer Service to discuss payment arrangements |
| Private Electric Companies | Nightlight Electric Co., Four Corners Electric Co. |
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What You'll Learn
Farmington Electric Utility System (FEUS)
FEUS has a team of meter readers, installers, linemen, and relay techs who work to maintain the infrastructure and provide reliable and affordable electricity to the region. The company encourages customers to always ask for employee badges from any field personnel, even if they are in a FEUS uniform and vehicle. Customers can also call 505-327-7701 to verify the identity of a field representative.
The company provides a phone number for customers to report power outages: (505) 599-1353 Option 7. FEUS also offers an Electrical Outage Map that displays current active outages in its service territory. Customers can also update their phone number by calling the same number and selecting option 7, followed by option 3.
It is important to note that FEUS has warned its customers about potential scams. The company has stated that they will never call and demand immediate payment, threatening to disconnect service. They also do not conduct in-house energy audits, and all employees are required to wear a badge and produce it if asked. Customers are advised to be cautious of people posing as FEUS employees and to always ask for proper identification.
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Reporting power outages
The Farmington Electric Utility System (FEUS) is owned and operated by the City of Farmington, in northwest New Mexico. If you are experiencing a power outage, you should report it by calling (505) 599-1353 Option 7. You can also update your phone number by calling (505) 599-1353 and selecting option 7, then option 3.
Before reporting a power outage, you should check your fuse box for a blown fuse or a tripped circuit breaker. If this is not the cause, then you should call to report the issue. When you call, please answer the prompts with the closest choices you believe could be causing the problem. You can also click on the Electrical Outage Management System icon to see the status of your report and view the FEUS Electrical Outage Map, which displays current active outages in the FEUS service territory.
FEUS is working to resolve all outages as quickly and effectively as possible. However, it is always good to be prepared for a power outage. You can prepare an emergency power outage kit that includes a flashlight with batteries, candles, matches, a portable radio, and a manual can opener.
It is also important to be aware of scams. The Farmington Electric Utility System has warned of people claiming to be from FEUS, stating that they are conducting an energy audit. FEUS is not performing in-house energy audits, and all employees are required to wear a badge at all times and produce it if asked. If you are contacted by someone claiming to be from FEUS who cannot produce an ID, you should call the non-emergency dispatch number at 505-334-6622. Additionally, FEUS will never call and demand immediate payment, threatening to disconnect your power. All disconnect notices are mailed or called out the day prior. If you receive such a call, hang up and call Customer Service at 505-599-1353 to verify your account status.
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Scam alerts
Farmington Electric Utility System (FEUS) is the local electric company that services Farmington, New Mexico. As a department of the City of Farmington, FEUS has been providing reliable and affordable power to the community since 1946. With a commitment to customer service and a focus on renewable energy sources, they aim to power the city sustainably and efficiently.
Scammers often target utility customers, and it's important for Farmington residents to be vigilant and aware of potential scams. Here are some important alerts and information to keep you safe:
- Phone Scams: Be cautious of unsolicited calls demanding immediate payment for your electric bill. Scammers may pose as FEUS employees, threatening to disconnect your service if you don't pay right away. FEUS will never call you to demand immediate payment over the phone. They will always send a disconnection notice in the mail and provide ample time to make payments. If you receive such a call, hang up and contact FEUS directly using the number on your bill or their official website.
- Email and Text Scams: Be wary of emails or text messages claiming to be from FEUS that ask for personal or financial information. These may include links to fake websites designed to steal your information. FEUS will never ask for sensitive information via email or text. Always type the official FEUS web address into your browser if you need to access your account online.
- In-Person Scams: If someone comes to your door claiming to be from FEUS and demanding payment or asking for personal information, be cautious. Always ask for proper identification and never give money or personal details to someone you don't know. FEUS employees will always be able to provide identification upon request.
- Payment Methods: FEUS offers a variety of payment options, and they will never insist on a single method of payment. If someone demands that you use a prepaid card, gift card, or cryptocurrency to pay your bill, it is likely a scam. Official payment methods are clearly outlined on the FEUS website and your utility bill.
- Reporting Scams: If you receive a suspicious call, email, text, or in-person visit, report it to FEUS immediately. You can contact them through their customer service line or email address. Additionally, report scams to the Federal Trade Commission (FTC) and the New Mexico Attorney General's Office. This helps track scam activity and prevent others from becoming victims.
- Stay Informed: Keep yourself updated on the latest scam tactics by following FEUS on their official social media channels and signing up for their newsletter, if available. They may provide timely alerts and updates on known scams targeting their customers.
Remember, FEUS wants to ensure your safety and security. They will work with you on payment plans and options, so never feel pressured to make rushed payments or provide sensitive information without verifying the legitimacy of the request. Stay vigilant and help keep your community safe by spreading awareness of these scam alerts.
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LIHEAP utility bill assistance
The Farmington Electric Utility System (FEUS) is the electric company that services Farmington, NM. It is owned and operated by the City of Farmington and covers 1,718 square miles in northwest New Mexico, including much of San Juan County and a small part of Rio Arriba County.
The Low-Income Home Energy Assistance Program (LIHEAP) provides assistance to eligible individuals and families with their utility bills. To qualify for LIHEAP, you must meet certain income requirements. To apply for the program, contact the New Mexico Human Services Department Income Support at (505) 566-9600 or visit their office at 101 West Animas in Farmington.
You can also reach out to ECHO at (505) 325-7466 to learn more about the requirements and application process. Remember to schedule an appointment with them in advance. If you are facing difficulty in making payments, you may qualify for assistance through the Utility Assistance Program.
You will receive a notification by mail within 45 days of applying for LIHEAP, informing you of whether your assistance was approved. If your application is not approved and you disagree with the decision, you have the option to request a Fair Hearing. It is important to note that the majority of individuals who qualify for LIHEAP may also be eligible for additional services provided by HSD.
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Nightlight Electric Company
Every electrician at Nightlight Electric Company is fully licensed and certified, ensuring that clients receive the highest quality services. The company prioritizes staying up-to-date with the latest best practices in electric services, so clients can feel confident in their expertise. Whether it's a simple repair or a full replacement of detectors, Nightlight Electric strives to offer timely and cost-effective solutions while prioritizing the safety of their customers and staff.
The company's dedication to its clients sets it apart from other electric companies in the area. They utilize the highest quality materials and are committed to providing excellent service. Nightlight Electric understands the importance of reliable electricity and works to maintain their infrastructure, providing affordable electricity to their customers.
In addition to their technical expertise, Nightlight Electric Company also emphasizes clear communication and professionalism. Their technicians are known for their helpfulness and efficiency, ensuring a smooth process from start to finish. The company's reputation for excellence has earned them trust and recommendations from their clients, with many sharing their positive experiences working with the company.
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Frequently asked questions
You can report a power outage by calling (505) 599-1353 Option 7.
Some electric companies servicing Farmington, NM, include Farmington Electric Utility System (FEUS), Nightlight Electric Company, and Four Corners Electric Co.
Ask the individual for their employee badge, as all FEUS employees are required to wear one. If you are still unsure, call (505) 327-7701 and inform the operator that you need to verify the identity of an FEUS field representative.
Hang up and call Customer Service at (505) 599-1353 to verify the status of your account. FEUS will never call and demand immediate payment with the threat of disconnection.
