
In recent years, a number of electric companies have gone out of business due to high wholesale energy prices. When this happens, the energy market regulator, Ofgem, steps in to ensure consumers are protected. Ofgem constantly monitors the financial health of energy companies and will put a 'safety net' in place to ensure consumers experience minimal disruption. This means that consumers will be automatically moved to a new supplier with no interruption to their gas and electricity supply. In the UK, electricity disconnection for residential customers is a last resort, and there will be no disruption to the supply.
| Characteristics | Values |
|---|---|
| Bankruptcy filings | Real-life examples include Pacific Gas & Electric (PG&E) in 2019, and Energy Future Holdings Corp in 2014 |
| Causes of bankruptcy | Climate change, extreme climate disasters, and high wholesale energy prices |
| Consequences | Increased cost of services, economic havoc, and liability claims |
| Customer impact | No disruption to supply, as customers are automatically moved to a new supplier |
| Customer credit | New supplier pays back the amount owed to the customer |
| Customer debt | Customer must still pay back any debt owed to the old supplier |
What You'll Learn
- Energy suppliers going bust due to high wholesale energy prices
- Climate change intensifying natural disasters and causing bankruptcy
- Customers' concerns about credit balances and being cut off
- State regulators overseeing price increases to protect consumers
- Utilities legally required to provide services, but bankruptcy may increase costs

Energy suppliers going bust due to high wholesale energy prices
In recent years, numerous small energy providers have gone out of business due to high wholesale energy prices. This has resulted in a rise in energy costs for consumers. In the UK, the energy market regulator, Ofgem, has implemented a 'safety net' to safeguard consumers in the event that their energy company goes out of business. Ofgem closely monitors the financial health of UK energy companies and will appoint a new supplier to prevent any disruption to gas and electricity supply. While Ofgem aims to secure the best deal for consumers, energy bills may increase under the new supplier due to the short-notice wholesale energy purchases.
If your energy supplier goes bust, it is recommended to take a meter reading and wait for Ofgem to appoint a new supplier, who will contact you regarding your account. Your new supplier will inform you about repaying any credit from your old account or settling outstanding debts. It is generally advised to maintain your direct debit until your new supplier provides instructions.
For business customers, the safety net will still apply, and you will be transferred to a new supplier. However, credit balances for businesses are not protected under the safety net, so you may not recover your credit balance from the old supplier. You may need to contact your old supplier's administrator to register as a creditor and claim any outstanding credit.
The recent increase in energy supplier bankruptcies has been attributed to surging wholesale gas prices, with some suppliers struggling to keep pace due to limited capital. This trend has raised concerns about a potential cost-of-living crisis, as consumers may face higher energy bills.
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Climate change intensifying natural disasters and causing bankruptcy
Climate change is intensifying natural disasters and causing bankruptcy in electric companies. The PG&E bankruptcy in 2019, caused by liabilities resulting from massive wildfires, has been called the first climate change bankruptcy. It likely won't be the last, as climate change exacerbates natural disasters, leading to more frequent and intense wildfires, storms, and flooding. These extreme weather events will increase costs for utility-sector stakeholders, including investor-owned utilities, state and local governments, ratepayers, and taxpayers. The risks could place financial stress on utility companies, drive up electricity rates, crowd out essential investment in renewable energy and grid upgrades, and disrupt service.
The impact of climate change on natural disasters is evident in the increasing frequency and intensity of extreme weather events. Wildfires, for example, are growing in scale, frequency, and intensity, devastating an increasing number of communities. The flames are claiming lives, destroying homes, and pushing some animal species towards extinction. The climate crisis also contributes to more intense and longer dry seasons, earlier snowmelt, and stronger winds, further damaging nature's ability to resist fire.
Floods, another natural disaster impacted by climate change, affect more people worldwide than any other disaster. Changes in rainfall patterns, storms, and temperatures driven by the climate crisis increase the risk of flooding. By 2050, the cost of flooding is projected to rise by 11 billion dollars. Climate change also affects drought conditions, increasing the amount of dry vegetation that can fuel wildfires, releasing CO2, and further exacerbating the climate crisis.
The financial stress caused by climate change-intensified natural disasters can lead to bankruptcy in electric companies. The PG&E bankruptcy, for instance, was a result of costs related to wildfires in California. While PG&E is the most high-profile company to face collapse due to climate change, it likely won't be the last. Coastal real estate, for example, is expected to be one of the first sectors to see values plummet due to rising sea levels and storm damage. As climate change continues to intensify natural disasters, more electric companies may face similar financial challenges and bankruptcy risks.
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Customers' concerns about credit balances and being cut off
If an electric company fails, customers may worry about losing their credit balances and their electricity supply. However, there are measures in place to protect consumers in the event of a utility company's bankruptcy.
In the UK, for example, the energy market regulator, Ofgem, has implemented a 'safety net' to ensure consumers are protected if their energy company goes out of business. Ofgem constantly monitors the financial health of energy companies, allowing them to take swift action to protect customers. As a result, customers will not experience any disruption to their gas or electricity supply, as they will be automatically switched to a new supplier without any interruption.
If a customer has credit with their old supplier, their new supplier will reimburse them. The new supplier will contact the customer to explain the process, which may involve simply crediting the funds to the customer's new account. It is advisable to wait for the new supplier to make contact before cancelling any direct debit arrangements, so they can explain how they will manage the transition, including direct debit details.
In the United States, utility companies, even when privately owned, are heavily regulated by state regulators. For example, price increases must be approved by state regulators to protect consumers from unreasonable charges. While bankruptcy may increase the cost of services, customers in the US are unlikely to have their electricity supply cut off as a direct result of a utility company's bankruptcy. Instead, they may experience increased prices over time as the company recoups losses.
Overall, while customers of a failing electric company may be concerned about credit balances and supply disruptions, there are safeguards in place to protect consumers in both the UK and the US. These measures ensure that any impact on customers is minimised and that they are reimbursed for any credit balances owed.
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State regulators overseeing price increases to protect consumers
The failure of electric companies can be attributed to various factors, including high wholesale energy prices, climate change, and natural disasters. In the United States, the Federal Energy Regulatory Commission (FERC) plays a crucial role in overseeing the interstate transmission of electricity, oil, and natural gas. FERC aims to ensure that consumers have access to reliable, efficient, safe, and secure energy at a reasonable cost.
State regulators have a significant role in overseeing price increases to protect consumers when electric companies fail. In the United States, the majority of consumers receive their utility services from private companies regulated at the state level by public service commissions. These commissions heavily influence utility companies, even when they are privately owned, to prevent monopolistic practices that could harm consumers. For instance, price increases must be approved by state regulators to protect consumers from unreasonable charges.
The Public Service Commission in New York is an example of a state regulator that has been critical of certain Energy Service Companies (ESCOs) regarding their pricing strategies. Governor Kathy Hochul has signed legislation to protect consumers from surprise price increases in their energy bills. This legislation requires ESCOs to obtain explicit consent from customers before changing pricing structures and mandates the disclosure of current and proposed pricing information.
State regulators also play a crucial role in evaluating mergers in the energy industry. As the industry shifts towards deregulation and increased competition, state regulators must ensure that utility companies do not exploit their market power to deter competition that could otherwise benefit consumers. Additionally, state regulators oversee the budgetary processes, construction of new facilities, services offered, and energy efficiency programs of utility companies.
In the United Kingdom, the energy market regulator, Ofgem, acts as a 'safety net' to protect consumers if their energy company goes out of business. Ofgem constantly monitors the financial health of energy companies and intervenes to protect customers before they are affected by any issues. This proactive approach ensures a seamless transition to a new supplier without disruptions to gas and electricity supply.
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Utilities legally required to provide services, but bankruptcy may increase costs
Utilities are legally required to provide services to anyone who wants them. However, if a utility company goes bankrupt, the cost of services may increase. This is a result of the natural monopoly of utility services, where consumers are protected from paying unreasonable premiums. For example, price increases must be approved by state regulators.
The bankruptcy of utility companies can be caused by various factors, such as climate change, which increases the frequency and cost of extreme climate disasters, or high wholesale energy prices. In the case of Pacific Gas & Electric (PG&E), the utility company filed for bankruptcy in 2019 to limit its losses from numerous lawsuits. By declaring Chapter 11 bankruptcy, PG&E received advantages such as an automatic stay of the lawsuits and the opportunity to restructure its finances, which included new financing with a long repayment period.
When a utility company goes bankrupt, it can cause stress and uncertainty for customers. Concerns may arise about credit balances, potential disruptions to the supply, and the identity of the supplier of last resort. In the UK, the energy market regulator, Ofgem, has implemented a 'safety net' to protect consumers in the event of their energy company going out of business. Ofgem monitors the financial health of energy companies and will facilitate a seamless transition to a new supplier, ensuring there is no interruption to the gas and electricity supply.
In some cases, customers may be moved to a 'supplier of last resort', such as EDF, which has taken on customers from other energy companies that have gone bust. This can result in customers being transferred to a new supplier with different terms and conditions, potentially impacting their costs. It is important for customers to understand their rights and the steps they can take to minimise any potential disruption.
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Frequently asked questions
If your energy supplier goes out of business, your account will be transferred to a new supplier, also known as the supplier of last resort. This is done by the energy market regulator, Ofgem, to ensure consumers are protected. Your new supplier will be in touch to explain how this will work.
If you have credit on your old account, your new supplier will pay back the amount you're owed. They will be in touch to explain how this will work.
In the UK, electricity disconnection for residential customers is a last resort. You will be moved to a new supplier automatically and seamlessly, with no interruption to your gas and electricity supply.
The power company may decide to cut the electricity to your residence. This can be done by an electronic remote switch in modern systems, or simply by a power linesman who disconnects the power at the nearest utility box or by physically pulling out your meter head.

