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If you're an Electric Ireland customer with a Pay As You Go card, you'll have a unique 19-digit keypad number. This number is essential for topping up your card online, at a Paypoint outlet, or over the phone. You can find your Electric Ireland keypad number on the front of your Pay As You Go card.
| Characteristics | Values |
|---|---|
| Number of digits | 19 |
| Location | Front of the Pay As You Go card or Keypad meter top-up card |
| Usage | Required for topping up online, at a Paypoint outlet, or by phone |
| Top-up methods | Online, Paypoint outlet, 24/7 automated keypad top-up service by calling 0345 600 5335 |
| Related features | Day/Night Economy 7 button, displays unit rates for domestic, central heating, hot water, and standing charge rate per day |
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What You'll Learn
Where to find your Electric Ireland keypad number
If you are looking for your Electric Ireland keypad number, you will find it on the front of your keypad meter top-up card. This is a 19-digit number and you will need it to top up online, at a Paypoint outlet, or by phone.
You can top up your Electric Ireland keypad meter online by registering and saving your details for future top-ups, or you can top up without registering. The minimum top-up is £5, with increases of £1 available thereafter, up to a maximum of £150.
You can also buy your top-up at your nearest PayPoint outlet or by calling Electric Ireland's 24/7 automated keypad top-up service on 0345 600 5335. If you need to find out your most recent keypad meter top-up code, you can call the same number, select Option 1 for keypad meter top-up, and then Option 2 to hear your last top-up code.
To enter your keypad meter top-up code, follow these steps:
- Press the * button on your keypad meter and enter the top-up code
- Press the # button. You will then see the message 'Sending' on your keypad meter screen
- Press * to go back to the previous display screen. If no button has been pressed on your keypad meter for 20 seconds, the keypad meter will default back to the main display screen
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How to top up your keypad meter
Your Electric Ireland keypad number is a 19-digit number located on the front of your Pay As You Go card. You will need this number to top up your keypad meter. Here are several ways to top up your keypad meter:
Topping Up Online
You can top up your keypad meter online by registering and saving your details for future top-ups, or you can top up without registering. The minimum top-up amount is £5, with increases of £1 available thereafter, up to a maximum of £150.
Topping Up at a PayPoint Outlet
You can also buy your top-up at your nearest PayPoint outlet.
Topping Up by Phone
You can top up by calling the 24/7 automated keypad top-up service on 0345 600 5335.
How to Enter a Top-Up Code into Your Keypad Meter
To enter a top-up code into your keypad meter, follow these steps:
- Enter the top-up code.
- If the code is accepted, the top-up amount will appear on the meter, followed by "Account" and the total credit.
- If an "Error" message appears, the code may have been entered too slowly or with missing numbers. Wait until the message clears, and then start again.
- If a "Rejected" message appears, wait until the message clears and try entering the code again.
- If a "Wrong Tar" message appears, a 40-digit or 60-digit top-up code needs to be entered to adjust for new electricity rates.
- If a "Duplicate" message appears, wait until the message clears and enter a different code.
- If a "Credit HI" message appears, wait for one week and then re-enter the code.
- If an "Incorrect" message appears, double-check the code and ensure it is for the correct meter.
- If a "Kblock" message appears, there may be an issue with the code being entered.
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How to enter a top-up code
Your Electric Ireland keypad number is a 19-digit number located on the front of your Pay As You Go card. You will need this number to top up your credit online, at a Paypoint outlet, or over the phone.
To top up your keypad meter, you can use Electric Ireland's automated top-up service by calling 1800 372 372. This service is available 24/7 and allows you to top up without needing to visit a shop, go online, or send a text message. The automated system will guide you through the process of adding credit to your account.
You can also top up your Electric Ireland Pay As You Go meter online by following these steps:
- Register: Create an account on the Electric Ireland Payzone website using your meter number and payment details.
- Log in: Once registered, log in to your account.
- Top up: Enter the amount you want to top up and follow the instructions to complete the payment.
You can also set up scheduled top-ups through your online account or the Electric Ireland app, which is available on Google Play and the Apple Store.
After topping up, you may encounter various messages on your Electric Ireland meter:
- "Error": Displays when the top-up code is missing a number or has been entered too slowly.
- "Accepted": Indicates that the top-up code has been accepted by your keypad meter. The top-up amount will appear, followed by "Account" and the total credit on the meter.
- "Rejected": If you see this message, wait until it clears and start again at Step 1 to enter your top-up code.
- "Wrong Tar": Indicates that the price of electricity has changed, and a 40-digit or 60-digit top-up code needs to be entered to adjust the keypad meter to the new electricity rates.
- "Duplicate": Indicates that the top-up code has been used previously and cannot be used again.
- "Credit HI": Displays when there is too much credit on the meter. You should wait for one week and then re-enter the code.
- "Incorrect": Indicates that the top-up code has been entered incorrectly or does not match the specific meter.
- "Kblock": Indicates that the top-up code has been entered incorrectly.
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$109
Common error messages and what they mean
When using your Electric Ireland keypad meter, you may encounter various error messages. Here are some of the most common ones and what they mean:
"Error"
This message indicates that there is an issue with the top-up code you have entered. It could be missing a number or you may have entered it too slowly.
"Rejected"
If you see this message, it means that there was an issue with the top-up code entry process. You should wait for the message to clear and then start again from the beginning.
"Wrong Tar"
This message appears when the price of electricity has changed, and a new 40-digit or 60-digit top-up code needs to be entered to update your keypad meter with the new electricity rates.
"Duplicate"
The "Duplicate" message means that the top-up code you entered has already been used before, and you cannot use it again.
"Credit HI"
This error message indicates that there is too much credit on your meter. You should wait for one week and then try to re-enter your top-up code.
"Incorrect"
The "Incorrect" message means that the top-up code has been entered incorrectly or does not match the specific meter.
In addition to these keypad meter issues, there have been some reports of billing errors and delays in complaint responses from Electric Ireland customers. These issues may be due to staffing shortages and the work-from-home culture during the COVID-19 pandemic. It is always a good idea to take your meter readings yourself on a monthly basis and submit them to Electric Ireland to avoid any billing discrepancies.
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How to manage your Electric Ireland account online
Electric Ireland customers can manage their accounts online through the Electric Ireland website or mobile app. To access your account online, you will need your keypad number, which can be found on the front of your Pay As You Go card or keypad meter top-up card. This is a 19-digit number that you will need to top up online, at a Paypoint outlet, or by phone.
Once you have your keypad number, you can register for an online account on the Electric Ireland website. This will allow you to access your account information at any time and manage various aspects of your account. With an online account, you can pay your bills, submit meter readings, sign up for direct debits, and find out how to transfer your account when moving home. You can also use your online account to top up your keypad, either by registering and saving your details for future top-ups or topping up without registering.
In addition to managing your account online, Electric Ireland also offers a mobile app for iPhone and Android devices. The app allows you to access the same online services as the website, providing a convenient way to manage your account on the go.
It's worth noting that if you switch to Electric Ireland, you will receive an Online Billing Bonus, which will appear on your first bill. However, if you don't register for online billing within 90 days of switching, the bonus will be debited from your next bill.
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Frequently asked questions
You can find your 19-digit keypad number on the front of your Pay As You Go card.
You need your keypad number to top up online, at a PayPoint outlet, or by phone.
The minimum top-up amount is £5, with increments of £1 up to a maximum of £150.
To top up your meter, press the * button on your keypad meter, enter your top-up code, then press #.
