Molly Ayala
The Queensland Government offers an electricity rebate to assist eligible pensioners, seniors, health care card holders, and asylum seekers with the cost of electricity. The rebate is applied as a daily amount and paid in instalments through the electricity bill. To be eligible for the rebate, residential customers must have an electricity account and be separately metered and charged for their electricity consumption. The Queensland Government also offers a $1,000 rebate for households using card-operated electricity meters, which will be automatically transferred to their orange power cards.
| Characteristics | Values |
|---|---|
| Amount | $1000 |
| Additional Australian Government Rebate | $300 |
| Eligibility | Residential customers with an electricity account on 1 July 2024, separately metered and charged for their electricity consumption |
| Application Process | Automatic credit on eligible residential customer bills from 1 July 2024 |
| Timing | Quarterly instalments ($75 per quarter) throughout 2024-25 |
| Embedded Network Customers | Eligible, rebate received as a one-off lump sum credit in the second half of 2024 |
| Card-Operated Electricity Meters | Eligible, rebate transferred to orange power cards |
| Asylum Seekers | Eligible with ImmiCard details |
| Seniors, Pensioners, and Concession Card Holders | Eligible |
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What You'll Learn
Eligibility criteria for the rebate
The Queensland Government offers a rebate of $1000 to eligible households to help with the cost of electricity. This rebate will be automatically credited to eligible residential customer bills from 1 July 2024 and will be paid in quarterly instalments of $75 throughout 2024-25.
To be eligible for the rebate, residential customers must have an electricity account with their electricity retailer or embedded network operator on 1 July 2024. They must also be separately metered and charged for their electricity consumption. Customers whose premises are not separately metered or who don't receive a separate electricity bill (e.g. where electricity is included as part of their rent) will not be eligible to receive the rebate payment.
Households using card-operated electricity meters are also eligible for the rebate, which will be automatically transferred to their orange power cards.
The rebate is available for eligible pensioners, seniors, health care card holders, asylum seekers, and concession card holders. To be eligible, you must be the electricity account holder and live alone or share your principal place of residence with only certain people, including other people who hold a Pensioner Concession Card, Queensland Seniors Card, Commonwealth Health Care Card or Australian Government ImmiCard with asylum seeker status.
Holders of a Foster Child Health Care Card and Commonwealth Seniors Health Card are not eligible for the electricity rebate.
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How to apply for the rebate
The Queensland Government offers a rebate of $1000 to eligible households to help with the cost of living. This rebate will be credited to electricity bills in quarterly instalments of $75 throughout 2024-25. Most eligible residential customers will receive the rebate automatically and do not need to apply.
However, if you are an eligible customer and have not received the rebate by 31 December 2024, you may need to apply. You can apply over the phone or ask your retailer to send you an application form. You will need to provide certain details and have copies of your bills and concession card to verify your eligibility.
If you are a customer of an embedded network operator, your operator will lodge a claim with their retailer on your behalf using Form 541 from the Queensland Government concessions page. If you haven't received the rebate within the expected timeframe, contact your embedded network operator directly.
Seniors, pensioners, and concession cardholders could be eligible for additional rebates. To be eligible for these rebates, you must be the electricity account holder and live alone or share your principal place of residence with specific individuals, such as a foster child or a person with a disability.
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Rebate amount
The Queensland Government offers a rebate of $1000 to eligible households to help with the cost of electricity. The rebate will be automatically credited to eligible residential customer bills from 1 July 2024 and will be given in quarterly instalments ($75 per quarter) throughout 2024-25. The rebate will be automatically transferred to the orange power cards of households using card-operated electricity meters.
Embedded network customers are also eligible for the rebate, provided they meet the requirements. They will receive the rebate as a one-off lump sum credit on their electricity bill in the second half of 2024.
Seniors, pensioners, health care cardholders, and asylum seekers are eligible for the rebate. To be eligible, residential customers must have an electricity account with their electricity retailer or embedded network operator on 1 July 2024 and be separately metered and charged for their electricity consumption.
The Queensland Government also offers additional rebates for residents of home parks or multi-unit residential premises. These residents must have an individually metered electricity supply and the support of the proprietor to apply for the rebate.
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Timing of the rebate
The Queensland Government has announced a $1,000 rebate on electricity bills for eligible Queensland households in 2024-25. The rebate will be automatically credited to eligible residential customer bills from 1 July 2024 and will be provided in quarterly instalments of $75 throughout the year. The exact timing of the rebate will depend on individual billing cycles.
Households that use card-operated electricity meters will have the rebate transferred to their orange power cards. Embedded network customers will receive the rebate as a one-off lump sum credit on their electricity bill in the second half of 2024. However, it is important to note that it could take several months for the rebate to appear on the bill. If the rebate is not received by 31 December 2024, customers are advised to contact their embedded network operator directly.
It is worth mentioning that the Queensland Government also provides additional support for eligible seniors, pensioners, and concession card holders through the Queensland Electricity Rebate. Furthermore, the Australian Government is offering an additional $300 off electricity bills under the Energy Bill Relief Fund extension, which will be applied as a lump sum for eligible embedded network customers.
Looking ahead, the Commonwealth Government has announced a $150 electricity rebate for all households in 2025, which will be applied in two quarterly instalments of $75 each in July and October.
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Other energy rebates
The Queensland Government offers a range of energy rebates to support residents with the cost of living. Here are some of the other energy rebates available:
E-Mobility Rebate Scheme
As part of Queensland's Zero Emission Vehicle Strategy 2022-2032, the Queensland Government has committed $2 million to the E-Mobility Rebate Scheme. This scheme provides rebates to Queensland residents to reduce the upfront cost of purchasing a new eligible e-bicycle or e-scooter. The aim is to encourage the uptake of active transport and reduce transport emissions.
Commonwealth Government Rebate
The Commonwealth Government Rebate is provided to eligible Queensland households and appears on bills with the wording "Australian Government Energy Price Relief Plan Rebate" or "Australian Govt Energy Price Relief Plan Rebate". This rebate does not affect eligibility for other concessions or rebates, such as the Queensland Government's Electricity Rebate.
Australian Government Energy Bill Relief
Households using card-operated electricity meters are eligible for the Australian Government Energy Bill Relief rebate of $300, which will be transferred to their orange power cards. This rebate is provided in addition to the Queensland Electricity Rebate.
Medical Cooling and Heating Electricity Concession Scheme
The Queensland Government also provides concessions for people with specific medical conditions who require the use of air-conditioning to regulate their body temperature.
It's important to note that eligibility criteria and application processes may vary for each rebate, so it's recommended to check the Queensland Government website or contact your energy provider for more information.
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Frequently asked questions
The Queensland Government electricity rebate is a subsidy provided to eligible pensioners, seniors, health care card holders, and asylum seekers to help with the cost of electricity.
The rebate is $1,000 off electricity bills for the 2024-25 period. There is also an additional $300 off electricity bills provided by the Australian Government under the Energy Bill Relief Fund extension.
The rebate will be automatically credited to eligible residential customer bills from 1 July 2024. There is no need to apply. However, embedded network customers will need to fill out a form.
To be eligible, you must have an electricity account with your electricity retailer or embedded network operator on 1 July 2024 and be separately metered and charged for your electricity consumption. You must also meet the requirements for eligible pensioners, seniors, health care card holders, and asylum seekers.
