
Power outages can be stressful and dangerous, and it's natural to want to know when electricity will be restored. Many power companies provide estimated times of restoration (ETR) based on historical data, weather patterns, and average repair times. These estimates are updated as more information becomes available, and power companies work to clear debris, make repairs, and address public safety. To prepare for a power outage, it's important to turn off electrical items, stay away from downed power lines, and keep an eye on perishable food.
| Characteristics | Values |
|---|---|
| How to find out when electricity is coming back | Check the outage map, which is updated every 15 minutes |
| How to check the outage map | Use IE8+ (Windows PCs), Firefox 3.6 (Windows PCs), Safari 5+ (Macs), Chrome (all desktop & mobile versions), iOS 4.6 Mobile browser+ (some features unavailable on all versions), Android 2.x+ Mobile browser (some features unavailable on some/all versions), Blackberry 6.0+ (some features unavailable on some/all versions) |
| How to report an outage | Call 1-800-436-PSEG (7734) or click "Report Outage" on the website |
| What to do during an outage | Turn off electrical and electronic items at the plug, stay away from downed power lines, and keep an eye on frozen food |
| How long until electricity comes back | Typically between two to eight hours, but it depends on the extent of the damage and the cause of the outage |
| How to get an estimated time of restoration (ETR) | ETR is provided when reporting an outage and is based on historical data and weather patterns; ETR may be updated as more information becomes available |
| What is a Global ETR | An estimate of when all power in the service territory will be restored after a major weather event; provided within 24 hours after the weather event ends |
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What You'll Learn

How to check for power outages in your area
If you're experiencing a power outage, there are several ways to check whether it's affecting your local area or just your home. Firstly, you could try checking a power outage map online. Some energy suppliers provide these, allowing you to search by postcode or suburb and see both planned and unplanned outages. There are also independent websites that track and record power outages across a whole country, such as PowerOutage.us for the United States. These maps can be useful for understanding the scale of an outage and whether it's likely to be affecting your wider area.
Another option is to check social media for reports of power outages. Energy suppliers may post updates on platforms like Twitter, and you can also search for local news sources or community groups to see if anyone else is experiencing similar issues. Social media can be a quick way to gather information and find out if an outage is likely to be widespread or more localized.
In some cases, you may be able to set up personalized outage updates through your energy supplier. This could involve receiving alerts via text message, email, or phone call, so you can stay informed about any disruptions to your power supply. It's also a good idea to sign up for any official alerts or news releases provided by your local authorities, as they may give additional information during major outages, including storm preparation tips and safety advice.
If you're unsure whether an outage is localized to your home, you can try calling your energy supplier to see if they can shed some light on the situation. They may be able to tell you if there are any known issues in your area or provide advice on what to do next. It's always important to stay safe during a power outage, so remember to stay away from downed power lines and avoid flooded areas where energized wiring could pose a hazard.
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Estimated Time of Restoration (ETR)
When your electricity is out, you want to know when it will be back on. This is known as the Estimated Time of Restoration (ETR). When you report an outage, you will receive an ETR based on historical outage data. This initial ETR is generated automatically by the system and is based on average repair times. Typically, these estimates range from two to eight hours.
However, it is important to remember that every power outage is unique, and unexpected challenges may arise. As such, it may take some time to determine the extent of the damage, especially during a storm or other large weather events. Once crews arrive on the scene, they will be able to assess the damage and necessary repairs in person, and an updated ETR may be provided.
During a storm or other large-scale weather events, outage maps may be updated less frequently or during specified times as information becomes available. It is worth noting that one outage on the map may represent multiple homes and businesses, as the icon indicates the centre of the outage.
After a major weather event, a Global ETR will be provided within 24 hours of the weather event ending. This is an estimate of when all power in the service territory will be restored. However, damage assessments may not be complete at this stage, so the Global ETR may change as more information is obtained.
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Safety precautions during a power outage
A power outage can be a stressful and challenging experience, and it's important to know how to stay safe during this time. Here are some detailed safety precautions to follow when the electricity goes out:
Prepare an Emergency Kit
Before an outage occurs, it's a good idea to assemble an emergency kit. This should include non-perishable food and water supplies for at least two weeks, as well as a cooler, ice, and a thermometer to help preserve food in the fridge or freezer. Other essential items are flashlights, portable chargers, and extra batteries for your devices. Make sure you have a battery-operated radio to stay informed, and keep a paper copy of important contacts.
Stay Informed and Connected
Sign up for local alert systems and apps that provide text or call notifications about power outages and restoration times. Monitor local weather reports and notifications to stay updated. It's also crucial to stay in touch with your support network—let them know you're okay and check if they need assistance.
Food and Medicine Safety
Keep your refrigerator and freezer closed as much as possible to preserve the cold temperature. An unopened refrigerator can keep food cold for about four hours, and a full freezer will maintain its temperature for around 48 hours if left unopened. Use coolers and ice to extend food refrigeration. If the power has been out for more than a day, discard any medication that needs refrigeration, unless the label advises otherwise. Consult your doctor or pharmacist for guidance on storing medications at higher temperatures.
Alternative Power Sources
If you use a generator, always operate it outdoors and away from windows, doors, and attached garages. This will help prevent carbon monoxide (CO) poisoning, as CO is a colorless and odorless gas that can be deadly. Always use carbon monoxide detectors with battery backup on every level of your home. If you use a fireplace, ensure it's up to code and properly ventilated. Avoid using a gas stove, oven, or charcoal grill to heat your home, as it increases the risk of carbon monoxide poisoning and fires.
Electrical Hazards
Be aware of potential electrical hazards during a power outage. Never touch a fallen power line, and do not drive through standing water if power lines are in it. If you suspect someone has experienced an electric shock, call emergency services immediately.
Remember, these precautions will help keep you safe during a power outage. Stay informed, prepare in advance, and be cautious when using alternative power sources or heating methods.
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Power outage causes
Power outages can occur due to various reasons, ranging from natural disasters to local wildlife. According to some sources, the biggest cause of power outages is weather-related, with 83% of power outages attributed to weather conditions. High winds, hurricanes, tornadoes, and lightning can knock down power lines and transmission wires, or directly hit electrical grids, substations, and power lines. Lightning strikes can also fry a home's electrical system. In addition, heavy snow or ice can cause branches and trees to fall on utility poles and wires, interrupting power flow. Natural disasters such as earthquakes, tidal waves, volcanic eruptions, and solar storms can also lead to power outages by damaging transmission lines, transformers, and substations.
Another cause of power outages is local wildlife. Squirrels, birds, raccoons, snakes, and insects can damage electrical grid components, such as wires and transformers, interrupting the flow of power. Motor vehicle accidents are another factor, as vehicles can skid and hit utility poles, bringing down power lines and equipment. Overloaded equipment can also cause power outages by overheating and failing, especially during extended periods of hot weather when electrical demand is high.
In some cases, power outages may be caused by issues with power plant networks and energy management strategies, particularly in developing countries. For instance, Iraq has faced challenges in continuously supplying electricity to all grid-connected customers due to energy management issues.
Additionally, individual actions can inadvertently lead to power outages. For example, an individual seeking to trim branches or cut down a tree may accidentally hit a power line. Similarly, rodents like rats and mice can chew through wires in homes and throughout the power grid, causing unexpected disruptions.
It's important to note that power outages can also occur without a clear cause and may last for varying durations. Power distribution relies on complex equipment that can malfunction in multiple ways, leading to unexpected power failures.
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What to do when the electricity comes back on
When the electricity comes back on, there are several steps you can take to ensure your safety and the safety of your appliances. Firstly, if you have experienced a power outage, it is important to check for basement flooding, especially if you didn't have a backup power source and your sump pump stopped working.
Secondly, you can start plugging in your essential appliances, such as your refrigerator and freezer, to ensure your food remains fresh and safe to eat. It is recommended to do this gradually to allow the system to stabilise and prevent any power surges from damaging your appliances. Sensitive devices should be plugged into surge protectors to prevent damage. Reset digital clocks, timers, alarms, network routers, and other essential items.
Thirdly, check your perishable food items and discard any spoiled or questionable items. Food that has been exposed to temperatures of 40 degrees Fahrenheit or higher (4 degrees Celsius) for two hours or more should be thrown away, as harmful bacteria may have developed.
Finally, if you have a backup generator, you can turn it off as you no longer need it. Remember to keep it dry and protected from rain or flooding to avoid electrical shock.
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Frequently asked questions
You can check for updates on the estimated time of power restoration online or by calling your electricity provider.
Typically, estimates range from two to eight hours. However, this may vary depending on the cause and extent of the damage.
It is recommended to turn off electrical and electronic items at the plug to prevent damage from power surges when the electricity comes back on. Stay away from downed power lines, and keep an eye on frozen food as it may not be safe to refreeze defrosted items.
There could be various reasons for a power outage, such as severe weather, accidents, or maintenance issues. You can check for updates from your electricity provider to find out the cause of the outage.











































