Trystan Casey
Moving house can be a stressful time, and it can be easy to overlook some of the finer details when it comes to sorting out your utilities. It's important to notify your current energy supplier when you're moving house and to find out who your new gas and electricity provider will be. In this guide, we'll take you through everything you need to do to ensure a smooth transition when setting up your gas and electricity supply in your new home.
| Characteristics | Values |
|---|---|
| Notify current energy supplier | Give at least 48 hours' notice |
| Check for early exit fees | Suppliers may waive this for moves |
| Compare energy deals | To ensure the best tariff |
| Take final meter reading | Provide this to your supplier and keep for your records |
| Inform new tenants of supplier details | |
| Take meter reading at new property | Provide this to the supplier |
| Contact new property supplier | Inform them of your move and meter reading |
| Check for prepayment meter | You won't receive a bill, you pay as you use |
| Change your address | Notify the Post Office |
| Check for unpaid balances | Confirm you are paid up and close your account |
| Check smart meter | Ensure it's working in 'smart mode' |
| Check for a new connection | Request from a gas transporter or distribution network operator |
| Compare business energy suppliers | If moving into new business premises |
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What You'll Learn
Notify your current energy supplier of your move
When moving house, it is important to notify your current energy supplier. This will ensure that you don't end up paying too much for your gas and electricity, or for energy you didn't use. Here are some detailed steps to help you with this process:
Notify your current energy supplier:
- Contact your current energy supplier at least 48 hours before you move out. It is recommended to inform them as soon as possible, even if you are working with a tight schedule. This will help avoid any last-minute complications and ensure a smoother transition.
- Check if your current plan has an early exit fee. Some suppliers may waive this fee in the case of a move, and you may even be owed a refund.
- Ask your supplier if you can transfer your energy plan to your new address. They will handle the necessary arrangements if this is possible.
- Take a final meter reading on your last day at the property and inform your supplier of this reading. Keep a record of the readings and the dates you took them, so you can compare them against your final bill.
- Provide your supplier with a forwarding address so they can send you the final bill. You will typically have 28 days to pay this bill.
Set up your new energy supply:
- Find out who your new gas and electricity supplier will be. You can do this by checking with the previous owner or tenant, the estate agent, or by using the Ofgem website.
- Contact your new supplier to inform them of your move and provide them with your opening meter readings. This will ensure that your first bill is accurate and that you are not held accountable for any previous usage.
- Compare energy deals and tariffs for your new property to ensure you are getting the best rates. You may be able to save money by switching suppliers or signing up for a fixed deal.
Remember that the process of transferring utilities can vary in timing, so it is recommended to start planning and notifying suppliers at least a month in advance to ensure a smooth transition.
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Take final meter readings at your old property
Taking final meter readings at your old property is an important step when moving house. Here are some detailed instructions to help you through the process:
First, it is recommended to notify your energy supplier about your move at least 48 hours in advance. This gives them time to sort out your final bills and ensures a smoother transition. If possible, providing notice up to 28 days in advance is even better.
On your last day at the property, take a final meter reading. Make sure to record the readings and the date you took them. You can usually find your electricity and gas meters in a cupboard or cabinet, and your supplier can guide you if you're unsure. If you have a smart meter, it may be sending automatic readings to your supplier, but it's still a good idea to record the reading yourself.
After you've taken the final meter readings, inform your supplier of these readings. Keeping a record of the readings will allow you to compare them against your final bill. Provide your supplier with a forwarding address so they know where to send your final bill.
Taking these steps will help ensure that you are only paying for the energy you have used at the property and that there are no discrepancies in your final bill. It is also a good idea to confirm any unpaid balances and ensure your account is closed after you receive your final bill.
By following these instructions, you can confidently take care of your final meter readings when moving out of your old property.
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Compare energy prices and switch suppliers if necessary
Moving to a new house is a great opportunity to compare energy prices and switch suppliers to get the best deal for your needs. Here are some detailed steps to help you through the process:
Compare Energy Prices
Firstly, understand your current situation. If you are on a fixed-rate deal, check if there are any exit penalties for switching before the end of the term. Some suppliers may waive exit fees in the case of a move, so it is worth contacting them to discuss your options.
Then, find out which companies supply gas and electricity to your new home. You can do this by contacting your estate agent, landlord, or property manager, or by calling your local electricity distribution company and the Meter Point Administration Service for gas.
Next, take meter readings at both your old and new properties to ensure accurate billing. Submit your final meter reading at your old address to your previous supplier, and provide your new supplier with the reading from the day you moved into your new home.
Switch Suppliers
Once you have the necessary information, you can compare energy prices and tariffs to find a better deal. Consider factors beyond just the tariff, such as customer service, contract length, and payment options.
If you decide to switch suppliers, contact your new supplier at least 48 hours before your move-in date. They will handle the switch and let you know if you need to submit additional meter readings. You don't need to contact your previous supplier about the switch, but ensure you pay any outstanding bills to avoid issues with your credit score.
Remember, if your new property has a prepayment meter, you can still switch to a credit meter by contacting the supplier. They may require proof of address and/or a credit check.
By following these steps, you can ensure you are getting the best value for your energy needs and avoid unnecessary costs when moving into your new home.
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Take opening meter readings at your new property
Moving into a new home can be a hectic time, so it's important to remember to take care of a few gas and electricity details. Here are some detailed instructions for taking opening meter readings at your new property:
Locate the Meters
First, locate the electricity and gas meters in your new property. Knowing their location will make it easier for you to take readings regularly and monitor your energy usage.
Understand How to Read the Meters
If you are unsure about how to read your meters, don't worry. You can find guides online or on your energy supplier's website that explain how to read different types of meters accurately.
Take Opening Meter Readings
As soon as you move into your new property, take a meter reading. Do this on the day you move in, or as close to it as possible, to ensure that your first bill is accurate and that you are not charged for energy used by the previous occupants.
Inform the Current Supplier
Contact the current energy supplier for your new property and inform them of your move-in date and the opening meter readings. Provide them with your personal details and any other information they may require to set up your account.
Compare Energy Deals
Remember that you have the right to switch energy suppliers to get a better deal. Compare energy prices and tariffs to ensure that you are getting the best value for your new home. If you decide to switch suppliers, inform them of your opening meter readings to get an accurate first bill.
Handle Any Issues with Prepayment Meters
If your new property has a prepayment meter, you will need to handle it differently. Inform your supplier about any difficulties the prepayment meter causes and explore options like switching to a smart meter in credit mode, which allows you to pay for energy after you use it without the need for constant top-ups.
Taking these steps will help you establish accurate and cost-effective energy billing for your new home.
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Contact your new supplier and set up an account
When moving into a new home, it is important to contact your new electricity supplier and set up an account to ensure you don't end up paying too much for your electricity or for energy used by the previous occupants.
Firstly, you need to find out who supplies electricity to your new home. If the previous owner or tenant has not left behind details of their energy supplier, you can find out which company supplies electricity to your new home on the Ofgem website. Alternatively, if you have a smart meter, it should provide you with valuable usage information. You can also try contacting your estate agent, landlord, or property manager.
Once you know who your supplier is, you should contact them to inform them that you have moved in. You will automatically be put onto a 'deemed contract' with your supplier, which will be for their ''default' or 'standard variable' tariff. You should give them a meter reading as soon as possible to ensure you receive an accurate first bill. If your new property has a prepayment meter, you won't receive a bill; instead, you'll pay for your energy as you use it.
If you are not happy with the tariff you have been placed on, you can switch to a different tariff with your current supplier or change to a new energy supplier. It is worth comparing energy prices to ensure you get the best possible deal. You can also ask your energy supplier if you can transfer your energy plan from your previous property, but be aware that there may be an early exit fee.
If your new property is not connected to the electricity mains, you will need to request a new connection from a distribution network operator (DNO) or gas transporter (GT), which you can find via the National Grid website. Be prepared to pay for this service, as connecting to the mains usually comes with a charge.
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Frequently asked questions
Notify your current energy supplier and your new energy supplier of your move. You must give at least 48 hours' notice, but it is recommended to notify them up to 28 days in advance.
You can find out who supplies gas and electricity to your new home on the Ofgem website. Alternatively, you can call your local electricity distribution company or use the Meter Point Administration Service's online Find My Supplier search tool.
Take a final meter reading on your last day in your old property and a meter reading on your first day in your new property. Give these readings to your old and new suppliers, respectively, to ensure accurate billing.
You can switch energy suppliers at no cost. However, if you are on a fixed-rate deal, there may be exit penalties. Compare energy prices to find the best deal for your new property.
