Trystan Casey
The Electric Boarding Company LLC is an online retailer of electric scooters and skateboards based in Tampa, Florida. The company offers a range of electric transportation products, including scooters and skateboards, with features such as powerful motors, lightweight designs, and portable carrying options. While the company has received some complaints regarding pricing and customer service, they have also been praised for their excellent after-sales service and commitment to resolving issues.
| Characteristics | Values |
|---|---|
| Name | Electric Boarding Company LLC |
| Website | https://electricboardingco.com |
| Location | Tampa, FL |
| Accreditation | Not BBB accredited |
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What You'll Learn
Electric Boarding Company LLC is located in Tampa, Florida
The company has received some complaints from customers regarding issues with their products and customer service. Some customers have reported problems with non-delivery of products and rude behaviour from customer service representatives. However, it is important to note that the company has addressed these complaints and tried to resolve the issues.
Despite some negative reviews, Electric Boarding Company LLC continues to operate and serve customers in Tampa, Florida. They offer a unique range of electric transportation options that cater to the needs of those looking for convenient and exhilarating riding experiences.
The company's location in Tampa, Florida, allows them to tap into a market of individuals seeking innovative and fun ways to commute and travel within the state. With a focus on creating euphoric riding experiences, Electric Boarding Company LLC has made electric transportation more accessible and enjoyable for its customers.
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The company is not BBB accredited
The Electric Boarding Company LLC is an online retailer of electric scooters and skateboards, based in Tampa, Florida.
BBB contacted the Electric Boarding Company in August 2020 to request information on why customers were filing complaints and what actions the company had taken to address them. The company has since communicated with BBB about its efforts to eliminate the causes of complaints.
It is important to note that BBB does not verify the accuracy of information provided by third parties and does not guarantee the accuracy of any information in business profiles. The nature of complaints and a company's response to them are often more important than the number of complaints. BBB provides guidance and support to consumers, but it is up to the consumer and the company to resolve any disputes.
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Customers have filed complaints against the company
The Electric Boarding Company LLC is an online retailer based in Tampa, Florida. The Better Business Bureau (BBB) has received several complaints about the company, primarily concerning non-delivery of products and issues with products.
In one instance, a customer complained about being misled by the company's pricing tactics. They ordered a Nanrobot D6+ 2.0 scooter during a Labor Day sale but were charged a higher price than advertised. Despite addressing the complaint, the consumer did not accept the company's response. Another customer reported a similar issue, alleging that the company refused to honour the advertised price for a scooter and became rude and uncooperative when they requested to speak to a manager.
The BBB has also received complaints about product issues and non-delivery. One customer experienced multiple problems with their Ecotric Electric Bike, requiring costly repairs and expressing safety concerns. Despite their requests, the company denied a refund or return. In another case, a customer claimed they received an incomplete product and was told they would need to pay an additional $900-$1000 to complete their purchase. The company refused to provide a refund or accept a return due to the lack of original packaging.
While some customers have praised the company for their excellent after-sales service and prompt responses, others have expressed dissatisfaction with their experiences, including allegations of misleading product descriptions and unsatisfactory resolutions. The BBB has contacted the Electric Boarding Company regarding these complaints and is working with the business to address the issues raised by customers.
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The company has responded to some complaints
The Electric Boarding Company LLC is an online retailer based in Tampa, Florida. The company sells electric vehicles, including electric skateboards, electric bikes, and scooters.
The company has received several complaints from customers, primarily regarding issues with their products and customer service. Some customers have reported problems with their purchases, such as missing parts or defects, while others have experienced difficulties in obtaining refunds or returns. There have also been allegations of misleading pricing tactics and rude behaviour from sales representatives.
In response to these complaints, the Electric Boarding Company has made efforts to address the issues raised. In one instance, the company worked with a customer to diagnose a broken electric motor and provided a replacement part within a few days. In another case, a customer reported that the company refused to accept a return or provide a refund for a scooter purchased during a sale. The company responded by explaining that the sale price was no longer valid and offered to sell the scooter at a higher price. The customer was dissatisfied with this resolution, feeling that the company was using bait-and-switch tactics.
The Better Business Bureau (BBB) has also received complaints about the company, including concerns regarding non-delivery of products and product issues. In August 2020, the BBB contacted the Electric Boarding Company to understand the reasons for the complaints and the actions taken to resolve them. The company has since cooperated with the BBB and addressed the issues within the complaints. However, in some cases, customers have not accepted the company's response or notified the BBB of their satisfaction with the resolution.
It is worth noting that, alongside the complaints, there are also positive reviews for the company. Some customers have praised the company for their excellent customer service, prompt responses, and willingness to go above and beyond to ensure a positive purchasing experience.
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The company sells electric scooters and skateboards
The Electric Boarding Company LLC is located in Tampa, Florida. The company sells electric scooters and skateboards, with a focus on creating a fun and easy riding experience for its customers. With a powerful 250-watt motor, their electric boards are designed to make your commute easier and more enjoyable. You can simply step on and ride, accelerating forward without breaking a sweat.
Their electric skateboards are known for being lightweight and portable, weighing around 8 to 8.4 pounds. This makes them easy to carry and store, even fitting in a locker. The range of speeds and mileage makes them a convenient choice for various riders, with the option to ride at 12 mph for up to 5 miles or upgrade to a faster and longer-range model.
The Electric Boarding Company offers a risk-free trial, encouraging customers to try out their electric skateboard and offering a full refund if it doesn't meet their expectations. However, there have been some complaints filed with the Better Business Bureau (BBB) regarding the company's customer service and product issues. These complaints include non-delivery of products, pricing discrepancies, and challenges with reaching management to resolve issues.
Despite the complaints, the Electric Boarding Company has addressed some of the issues, and there are also positive testimonials regarding their after-sales service and prompt resolution of technical problems. The company engages with customers to understand their concerns and improve their practices, demonstrating a commitment to customer satisfaction.
Overall, the Electric Boarding Company strives to provide an exciting and convenient electric riding experience, offering a range of speeds and styles to suit different rider needs. While there have been some challenges, the company works towards resolving them and continues to offer its unique electric transportation options.
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Frequently asked questions
The Electric Boarding Company LLC is located in Tampa, FL.
No, the Electric Boarding Company is not BBB accredited. BBB has received complaints against the company concerning non-delivery of products and product issues.
The website for the Electric Boarding Company is https://electricboardingco.com.
