Beatrice Lang
If you're looking to top up your electric key for your prepayment meter with EDF, you can do so at one of the 50,000 Payzone, PayPoint, or Post Office outlets across the UK. You can top up whenever and however much you like, giving you control over your energy spend. If you lose your top-up key, EDF can send you a replacement, usually within five working days.
| Characteristics | Values |
|---|---|
| How to top up | Take your electricity key or gas card to one of the 50,000 Payzone, PayPoint, or Post Office outlets around the UK to top up. |
| When to top up | You can top up whenever you want, but it is best to top up as soon as your meter balance drops to £0.50 or less for electricity and £0 for gas to avoid losing your energy supply. |
| How much to top up | You can choose how much you spend each time, but make sure to cover any emergency credit used and any missed daily standing charges or debt repayments. |
| What to do if your key is not working | Check your receipt, check your credit, or give your key a clean. If this doesn't work, contact EDF via email or phone to get a new one. |
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What You'll Learn
Topping up at 50,000 Payzone, PayPoint, or Post Office outlets across the UK
Topping up your electricity key or gas card for your prepayment meter is simple. EDF Energy has made it convenient for its customers to top up their electricity keys or gas cards at any of the 50,000 Payzone, PayPoint, or Post Office outlets across the UK. This means that topping up is possible at a location that is close and convenient for you.
To top up, simply take your electricity key or gas card to your nearest Payzone, PayPoint, or Post Office outlet. If you are unable to go yourself, you can ask a friend or family member to do this for you.
Once you have topped up your key or card at one of the 50,000 locations, all you need to do is slot your key or card back into your prepayment meter, and you will see your credit displayed on the meter.
It is important to keep an eye on your meter balance. If your electricity meter balance drops to 50p or less, or your gas meter drops to £0, you will need to top up as soon as possible to avoid losing your energy supply.
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What to do if your electricity key is lost or damaged
If your electricity key is lost or damaged, the first thing you should do is contact your energy supplier. EDF Energy has a 24-hour emergency phone number, and you can also email them at [email protected]. They will be able to help you get a replacement key.
Before contacting your energy supplier, there are a few things you can try. Firstly, check your receipt to see if your last top-up worked. If you have any debt on your meter, you will need to pay this back before your electricity supply will resume. You should also try cleaning your key with a dry toothbrush or cloth, as a dirty key can sometimes cause issues with your meter.
If you need a replacement key, EDF Energy can usually get it to you within five working days. Your first replacement is free, but they may charge for additional replacements. If you need a new key urgently, EDF may be able to arrange for you to pick one up from your local top-up outlet.
It is important to keep an eye on the balance of your meter. If you run out of credit, you will lose your energy supply until you top up. Most electricity prepayment meters will not get cut off if you run out of credit during non-disconnection hours, which are Monday to Friday 6 pm to 11 am, and any time on weekends or bank holidays until 11 am the next working day.
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How to fix a non-working electricity key
If your electricity key is not working, there are several steps you can take to fix the issue. Firstly, check your receipt from your last top-up. If it says 'Cancelled' or 'Failed', your payment did not go through, and you will need to try topping up again. If the machine at your usual top-up outlet is not working, you can find another Payzone, PayPoint, or Post Office outlet to top up.
Next, check if there is any debt on your meter. If there is, you will need to add enough credit to cover the debt and the amount you want to spend on electricity. Your electricity supply will not resume until you have paid off any outstanding debt.
Another possible reason for a non-working electricity key is that the contacts on the key may be dirty. You can try cleaning the contacts with a dry toothbrush or a cloth. An electricity meter often shows 'TOKEN NO' if your key is dirty.
If your meter is located at a height or in a difficult-to-access position, you should contact EDF for assistance. You can reach them via email at [email protected] or by calling one of their energy specialists at 03330 069 950.
If none of the above solutions work, your key may be faulty. In this case, you will need to contact EDF to request a new key. You can reach them by calling 03330 069 950 or emailing [email protected]. Their customer service team is available Monday to Thursday, 8 am-6 pm, and Friday, 8 am-4 pm. Outside these hours, their IVR self-serve options and emergency support team can assist if you have lost supply due to a meter fault.
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Topping up a smart PAYG meter
EDF Energy offers a variety of ways to top up your smart Pay As You Go (
You can top up your smart PAYG meter by taking your top-up barcode to your nearest PayPoint retailer. You will receive a letter or email with your barcode when your PAYG account is first set up, or you can find it in your EDF app.
If you have a prepayment meter, you can top up your electricity key or gas card at one of the 50,000 Payzone, PayPoint, or Post Office outlets around the UK. You can ask a friend or family member to do this for you. When you slot your key or card back into your prepayment meter, you'll see your credit on the meter display.
If your prepayment electricity key is not working, there are a few simple fixes you can try. These include checking your receipt, checking your credit, and giving your key a clean. If you need a new key, EDF can usually get it to you within five working days. Your first replacement is free, but there may be a charge for additional replacements. If you need a new key urgently, EDF may be able to arrange for you to pick one up at your local top-up outlet.
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Topping up a standard pay-as-you-go meter
If you have a standard pay-as-you-go meter with EDF, you can top up your electric key at one of the 50,000 Payzone, PayPoint, or Post Office outlets across the UK. You can also ask a friend or family member to top up your electric key for you. When you slot your key back into your meter, you'll see your credit displayed.
It's a good idea to top up as soon as your balance gets low, and to make sure you have enough credit to cover any emergency credit you've used, as well as any missed daily standing charges or debt repayments. If your balance runs out, you'll lose your energy supply until you top up again. However, most electricity prepayment meters won't be cut off if you run out of credit during non-disconnection hours: Monday to Friday 6 pm to 11 am, and any time on weekends or bank holidays until 11 am the next working day.
If your meter is in a difficult-to-reach place, or you need help reading it, you can contact EDF by email at [email protected] or by calling 03330 069 950.
If your prepayment electricity key is not working, there are a few simple fixes you can try. First, check your receipt and your credit. Then, try cleaning your key. If you need a new key, EDF can usually get one to you within five working days. Your first replacement is free, but they may charge for additional replacements. If you need a new key in a hurry, EDF may be able to arrange for you to pick one up at your local top-up outlet.
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Frequently asked questions
You can top up your electric key at one of the 50,000 Payzone, PayPoint, or Post Office outlets across the UK.
Take your electricity key or gas card to your chosen Payzone, PayPoint, or Post Office outlet. You can also ask a friend or family member to do this for you.
After topping up, simply slot your key or card back into your prepayment meter. You will then be able to see your credit on the meter display.
