Otis Singleton
If you're an E.ON customer with a prepayment meter, you can top up your electricity key at a Payzone, PayPoint, or Post Office outlet. You can also top up your account online or via an app, so you won't need a physical key. If you need a new electricity key, you can call E.ON on 0808 501 5200, or get a replacement from a local PayPoint or Payzone location.
| Characteristics | Values |
|---|---|
| Topping up | Prepayment meters can be topped up online, by phone, by app, or at a Post Office, PayPoint, or Payzone location. |
| Replacing lost/damaged keys | Contact your energy supplier and request a new key. They will provide a reference number, which you can take to a local PayPoint or Payzone location to obtain a new key. Alternatively, your provider can send a new key by post. |
| Emergency credit | E.ON provides emergency credit of £5 for electricity and £10 for gas. This can be accessed if your electricity meter balance drops to 50p or less, and your gas meter drops to £0. |
| Faulty meters | If your meter displays an error code or a blank screen, your meter may be faulty. Check what the error code means and what action to take. |
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What You'll Learn
Lost, stolen, or damaged keys
If your electricity key is lost, stolen, or damaged, E.ON Next Energy Limited will help you replace it. Contact E.ON Next via WhatsApp, email them at [email protected], or call one of their Energy Specialists on 0808 501 5200.
If your electricity key isn't working, try cleaning it—this sometimes fixes the issue. If you need a new key, you'll need to get in touch with E.ON Next. You can either arrange to collect your new key from a local outlet or have it posted out to you. Once you receive your new key, you'll need to put it in your electricity meter to register it before taking it to be topped up.
If you had credit on your previous electricity key, you won't lose it. Every time you top up, the transaction gets recorded on your account. You'll need to contact E.ON Next, and they'll sort out a credit refund for you. You may need to provide your receipt as proof of purchase.
If you've just moved over to E.ON Next, don't worry about your electricity key—you can keep using your current one.
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Emergency credit
E.ON offers emergency credit for electricity and gas prepayment meters. This is available when your balance drops below £2. To activate your emergency credit, press any key to light up the display. Once your display lights up, press A, and your meter will perform a display check. After the display check, press A again to enter the prepayment menu. When emergency credit is available, press A again, and then press B to activate the emergency credit. The emergency credit balance will be £5.
It is important to note that you will need to top up again before the emergency credit reaches £0 to prevent your meter from self-disconnecting.
In addition to emergency credit, E.ON provides a £30 credit on your meter when it is installed, so you have some energy while you wait for your new top-up card or key. This credit must be paid back when you top up your meter next.
E.ON also offers a Pay As You Go tariff with a smart meter, which allows you to top up by app, online, by phone, or at a Post Office.
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Switching energy suppliers
If you're looking to switch energy suppliers, there are a few things you should keep in mind. Firstly, it's important to know your current energy tariff and supplier. You can find this information on your recent electricity and gas bills or by logging into your online account with your current energy supplier. If you're not sure who your current supplier is, you can check with your energy network operator or use the Meter Point Administration Service's online Find My Supplier search tool.
Once you have your current tariff and supplier information, you can start comparing other suppliers' tariffs. You can do this by using price comparison websites or by checking suppliers' websites or apps directly. It's important to compare the same types of tariffs, such as fixed tariffs, standard variable tariffs, and tracker tariffs, as prices can vary between them. Additionally, consider your monthly household budget and how much energy you typically use to find a tariff that aligns with your usage and budget.
If you're switching to E.ON Next, you can complete the entire switch online, from getting a quote to submitting your first meter reading. You'll need to provide details of your current energy tariff, such as who supplies your electricity and gas and how much energy you use. If you're moving homes, simply sign into your E.ON Next account and manage your move, or provide your account information, move-out date, closing meter reading, and new address via email.
After choosing your new tariff, you'll need to sign up with your new supplier and send them your opening meter readings. They will then contact your old supplier and provide them with your meter readings to close down your account and refund any credit that's due. You'll have a 14-day cooling-off period in case you change your mind about switching. Keep in mind that if you have a fixed tariff contract and want to switch early, you may have to pay an exit fee, so be sure to check with your supplier.
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Top-up locations
To find your nearest PayPoint, Payzone, or Post Office, you can search for their locations online or ask your energy supplier for guidance. It is recommended that you contact your energy supplier before visiting a top-up location to ensure that your preferred location is operational and able to provide the service you need.
In addition to in-person top-up locations, there are other ways to top up your E.ON prepayment electricity key. You can top up online or via an app, which means you won't need to visit a physical location or use a key or card at all. You can also top up by phone, although this method may be less convenient for those without easy access to a telephone.
If you are switching to a new energy supplier, they will send you a new key or card before the agreed-upon supply start date. You can still top up with your old supplier during the switching process, and any remaining credit on your meter should be refunded to you.
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Faulty meters
Faulty electricity and gas meters are uncommon, but issues can still occur. If you think there may be a problem with your credit meter, you can perform some initial checks yourself. First, switch off all appliances in your home, including any pilot lights if you're checking your gas meter. Then, check if the numbers on your meter's display are still moving. This can take up to 30 minutes, as it may take some time for all energy usage to be recorded on the meter.
If the numbers on your meter continue to move after all appliances are turned off and you've waited, you may have a faulty meter. However, don't panic—E.ON will be able to assist in identifying and rectifying the issue. Contact their support team, and they will guide you through the process of resolving the problem.
If your electricity meter displays certain error codes, there are some quick fixes you can try. For Error A3, simply reinsert your key, as this error indicates that you removed it too soon. For Error 10, clean your key's chip with a dry cloth. If the error persists, your key may be programmed for a different meter.
Error codes ranging from 6-44, NO, A1, A2, A6, A10, B1-B7, B9, C4, C5, D1-D7, D9, E4, and E5 are all indicative of a faulty key. In such cases, it is recommended to call E.ON's support line. Additionally, certain error codes, such as Reset, Token No, or specific error numbers like 1, 2, 3, 50, 99, A4, A5, A7, A8, A9, C1, and E1, signify that your meter is broken and requires attention.
If your meter has self-disconnected due to insufficient credit, you can either top it up again or activate your emergency credit. E.ON provides emergency credit for both gas and electricity meters. For gas, there is £10 credit available when your balance is £2 or less. For electricity, there is currently £5 credit accessible when your balance is 50p or less, but this is being increased to £10, starting with vulnerable customers. Remember, you will need to repay the emergency credit the next time you top up your key or card.
To access your emergency credit for electricity, insert your key into the meter and press the blue button if your balance is below 50p. Your meter may make a noise when the emergency credit is available. It is important to note that as per your agreement, you must top up your meter with credit weekly, even if you are not actively using energy. This ensures that any debt is repaid according to your repayment schedule. If you encounter issues with your smart in-home display, resetting it may resolve the problem. You can do this by unplugging the device from the mains and turning it off.
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Frequently asked questions
You can top up your electricity key at one of the 50,000 Payzone, PayPoint, or Post Office outlets around the UK.
If your electricity key is lost, stolen, or damaged, you can get a replacement from a local PayPoint or Payzone location. Before going to the store, contact your energy supplier to let them know you need a new key, and they will give you a reference number.
Yes, you can top up your account online or via an app, so you won't need a physical key or card.
