Solar Power Profits: Which Electricity Company Pays Premium?

which electricity company pays the most for solar

Solar energy is a smart financial move that helps the environment. Installing solar panels at home can reduce electricity bills and reliance on the grid. The feed-in tariff (FiT) rate is the amount paid by electricity companies to solar customers for excess energy exported back to the grid. While major providers like AGL, Origin Energy, and EnergyAustralia are well-known, smaller retailers like Red Energy, ReAmped Energy, and Alinta Energy offer competitive rates. Red Energy was rated Australia's best solar energy provider in 2024. However, retailers put little value on exported solar energy, and solar system owners get the most value through self-consumption.

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Solar feed-in tariffs in Queensland

Queensland is ideal for using solar power, receiving around 300 sunny days each year and 8 to 9 hours of sunshine daily. Installing solar panels at home helps the environment and is a financially smart move. By generating your solar energy, you can reduce your expensive electricity bills and decrease your reliance on the grid.

Solar feed-in tariffs are the prices electricity retailers pay solar customers for the excess electricity their solar panels export back to the grid. The minimum feed-in tariff is the lowest rate of energy that an energy retailer is legally obligated to pay solar panel owners for the surplus electricity they generate. The maximum feed-in tariff represents the highest rate of energy that energy retailers pay to solar energy producers for the excess electricity they feed back to the grid.

In Queensland, there are differences in how feed-in tariffs work across the state. In South East Queensland (SEQ), which includes Brisbane, the Gold Coast, and the Sunshine Coast, feed-in tariffs are not regulated by the government. Instead, electricity retailers set their own FiT rates, and customers can compare electricity offers from electricity retailers at Energy Made Easy. Competitive market rates can vary between providers, with some offering higher FiTs to attract solar customers.

In regional and remote areas of Queensland (outside of SEQ), the Queensland government regulates FiTs, setting a fixed rate that applies to all eligible solar customers in these areas. The dominant retailer in these areas is Ergon Retail, with Ergon Energy being one of the electricity distributors.

It is important to note that the Solar Bonus Scheme offering a 44 cent per kilowatt-hour feed-in tariff is not available to new customers. However, existing customers who maintain their eligibility will continue to receive this rate until its expiry date on July 1, 2028. To maintain eligibility, customers must meet certain conditions, such as consuming less than 100 megawatt-hours of electricity per year and having a network connection agreement in place with an electricity distributor.

When considering solar feed-in tariffs in Queensland, it is recommended to understand the fundamentals, including the maximum and minimum rates, and to shop around to find the best feed-in tariff for your needs. Additionally, it is advised to wait until receiving your first full-quarter bill after installing solar panels before considering changing electricity retailers. While companies like Click Energy offer higher feed-in tariffs, such as 11c/kWh, it is important to consider other factors such as daily supply charges and peak usage rates, as these can impact your overall bill. Solar companies may also offer higher feed-in tariffs through affiliated electricity retailers, but there are usually conditions attached, including potentially higher upfront costs.

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Red Energy's customer satisfaction ratings

Customer satisfaction ratings are crucial for any company, and Red Energy is no exception. The energy market is highly competitive, with many providers vying for customers. Red Energy claims to be committed to providing competitive rates and award-winning customer service. However, reviews from customers are mixed, with some praising the company's professionalism and others expressing disappointment and frustration.

Some customers have reported positive experiences with Red Energy, particularly regarding the professionalism and helpfulness of their staff. For example, one customer commended the excellent and patient service provided by a Red Energy representative, who assisted them in finding a more suitable and cost-effective plan. Another customer shared a similar experience, expressing satisfaction with the professional and clear communication they received from two Red Energy staff members.

On the other hand, several reviews highlight negative experiences, primarily concerning billing issues, customer service, and misleading information. Some customers have complained about receiving outrageous bills, hidden fees, and being forced onto higher "peak" rates after installing solar panels. One review mentioned being hounded by debt collectors, even when the account balance was zero. Another customer shared their frustration with the company's lack of assistance in addressing billing discrepancies, feeling that their concerns were dismissed.

Additionally, some customers have felt deceived by Red Energy's sales tactics, claiming that they were bombarded with confusing offers and contradictory information. These experiences have left a sense of distrust, with customers believing that the company is more focused on profits than customer satisfaction.

It is worth noting that Red Energy has responded to some of these reviews, apologizing for the negative experiences and offering to assist in resolving the issues. However, the mix of positive and negative reviews suggests that Red Energy's customer satisfaction ratings may vary depending on individual circumstances and experiences.

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Premium feed-in tariffs

Properties with an active Premium Feed-In Tariff contract can replace old panels for maintenance reasons, such as storm or fire damage, without losing the premium rate. The replacement panels must not surpass the system's original generating capacity, and net metering must be kept in place. If you add additional solar panels to your system after the scheme closes, even if the overall system size remains 5 kilowatts or less, you will no longer be eligible for the premium rate.

Solar customers who add small-scale batteries to their existing PV system will continue to earn feed-in tariffs for the electricity generated and exported to their retailer. This means that you can install a battery and still qualify for the Premium Feed-In Tariff as long as you meet your contract's eligibility standards.

In Queensland, regional customers on the Ergon Energy network have a minimum feed-in tariff rate of 12.377c/kWh. These rates are set by the Queensland Competition Authority (QCA), which also monitors retailer's feed-in tariff rates in SEQ. In Victoria, electricity retailers must offer a minimum feed-in tariff rate if they have over 5,000 customers. The single rate minimum for 2023-24 was 4.9 cents per kilowatt-hour, and in 2024-25, this will decrease to 3.3 cents per kilowatt-hour.

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Solar self-consumption

  • Producing and using immediately: Solar panels send electricity directly to your home appliances.
  • Producing and storing for later: Solar panels send electricity to a home battery, which you can draw from later.

There are various ways to increase your solar self-consumption. One way is to shift your electricity consumption patterns by adjusting your habits to operate appliances in the middle of the day, when solar energy is being produced. Another way is to use a battery storage system to store power to use later, although this can be expensive.

In recent years, the rise in photovoltaic self-consumption has seen solar panels becoming a common feature in urban and rural landscapes. This is due to technological advances, decreasing component prices, reduced red tape, and support from local and national governments. Photovoltaic self-consumption occurs when individuals or companies consume the energy produced by photovoltaic generation installations located close to the place where that energy is consumed.

In summary, solar self-consumption is a key concept in the world of solar and home storage, and it is becoming increasingly important as feed-in tariffs decrease and net metering policies change. By producing and consuming your own electricity, you can maximise your solar savings, lower your electricity bills, and reduce your carbon footprint.

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Retail electricity rates vs solar feed-in rates

Solar feed-in tariffs are payments made by electricity retailers to solar customers for the excess electricity their solar panels export back to the grid. The rate per kilowatt-hour (kWh) that the utility company pays for the surplus electricity is typically provided as a credit on the electricity bill. Retail electricity rates refer to the rates billed to customers for the amount of electricity a household uses, along with a fixed daily cost of supplying power to their property via the grid.

Retail electricity rates and solar feed-in rates differ in that the former is what the customer pays for electricity consumed from the grid, while the latter is what the utility company pays its customers for the excess electricity their solar panels export back to the grid. Retail electricity rates are typically higher than solar feed-in rates. This is because retailers must supply energy 24 hours a day, including high-cost electricity during the night when wholesale electricity prices are higher. On the other hand, solar exports happen during the day, when wholesale electricity prices are at their lowest.

The value of exported solar energy is often very little, and solar feed-in rates are unlikely to match or exceed retail electricity rates. As a result, solar system owners get the most value out of their solar energy by consuming it themselves, rather than exporting it back to the grid. This is known as "solar self-consumption" and is becoming increasingly popular, with more and more homes becoming interested in battery storage to achieve this.

The specific rates offered by retailers vary depending on the region and the retailer. For example, in Queensland, Australia, regional customers on the Ergon Energy network have a minimum feed-in tariff rate of 12.377c/kWh, while there is no mandatory minimum feed-in tariff rate for those on the Energex network in southeastern Queensland. In New South Wales, most electricity retailers offer a flat-rate solar feed-in tariff, while a small number offer tariffs that vary depending on the time of export. In Tasmania, there is little competition in the retail electricity market, and in the Australian Capital Territory, there is no mandatory minimum feed-in tariff rate, with retailers assigning their own values to exported solar power.

Frequently asked questions

The best solar feed-in tariffs are offered by companies like Red Energy, ReAmped Energy, and Alinta Energy. These companies offer competitive rates to supercharge your solar savings.

Feed-in tariffs are the payments made by electricity retailers to solar customers for the excess electricity their solar panels export back to the grid. The payment is typically provided as a credit on your electricity bill or as a separate payment.

Feed-in tariffs have been reduced in recent years, and there has been discussion about the undervaluing of solar power. However, solar installations still make economic sense due to the soaring costs of retail electricity and the affordability of solar with reasonable payback periods.

When choosing a solar feed-in tariff, consider the usage rates, supply charges, and your solar system's ability to export excess electricity. If your solar system produces a lot of excess electricity, a higher feed-in tariff may justify paying higher usage and supply rates.

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