Otis Singleton
If you're experiencing a power outage, you should contact your utility company, which is responsible for restoring the power. Most utility companies have a customer service line and a special number to call to report power outages. You can also usually report power outages through the utility company's website. If you see downed power lines, stay away and immediately call your emergency services before calling your utility company.
| Characteristics | Values |
|---|---|
| Who to call | Your utility company |
| How to find their number | Check their website, or search for your utility company's customer service line |
| Alternative | Call your distribution network operator (DNO) on 105 |
| Example utility company numbers | Atlantic City Electric (ACE): 800-833-7476 |
| Jersey Central Power & Light (JCPL): 888-544-4877 | |
| CEMC: 800-987-2362 |
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What You'll Learn
Report the outage to your utility company
If you're experiencing a power outage, your first port of call should be your utility company, who are responsible for restoring your power. They will have a customer service line, and some also have a special number to call to report power outages, as well as a way to report them via their website.
It's important to report a power outage as soon as it happens. This helps your utility company locate and fix the source of the outage faster. You can find the contact information for your utility company online. Once you have reported the outage, a crew will be dispatched immediately to assess the damage and work to restore power as quickly as possible.
In some places, you can report a power outage by calling 105. This will connect you to your distribution network operator (DNO), who owns and maintains the power lines that connect to homes and businesses. If you live in the Midlands, South West England, or South Wales, your DNO is National Grid. If you live elsewhere, you will have a different DNO, which you can find by entering your postcode on the Energy Networks Association's website.
Some utility companies may be able to give you a timeframe for when your power will be restored. They may also be able to provide you with updates via text message.
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Special phone numbers for power outages
If you're experiencing a power outage, your utility company is responsible for restoring your power. They may have a special number to call to report power outages, as well as a way to report them directly through their website. Once you have contacted your utility, some may be able to give you a timeframe for when your power will be restored.
For example, if you are a CEMC customer, you can report an outage by calling (800) 987-CEMC (2362). You will need to enter your CEMC account number, meter number, or the phone number associated with your account for the system to recognize your location.
If you live in Great Britain, you can report a power cut by calling 105. This will connect you to your distribution network operator (DNO), who owns and maintains the power lines that connect to homes and businesses. If you live in the Midlands, South West England, or South Wales, your DNO is National Grid. If you live elsewhere, you will have a different DNO, which you can find out by entering your postcode on the Energy Networks Association's website.
In the United States, you can find the utility companies in each state serviced by Constellation on their website. For example, Atlantic City Electric (ACE) customers can report a power outage by calling 800-833-7476 or online at atlanticcityelectric.com. Jersey Central Power & Light (JCPL) customers can call 888-544-4877 or report the outage online at firstenergycorp.com.
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Report through the utility company's website
If you're experiencing a power outage, your utility company is responsible for restoring your power. You can report the power outage to your utility company by calling a special number or reporting it directly through their website.
Most utility companies have a dedicated phone number for customers to call and report power outages. For example, in the US, you can call 105 to report a power outage, which will connect you to your distribution network operator (DNO). However, if you live in the Midlands, South West England, or South Wales, your DNO is National Grid, and you may have a different DNO if you live elsewhere. You can find out who your DNO is by entering your postcode on the Energy Networks Association's website.
Alternatively, you can report a power outage directly through your utility company's website. For example, you can report a power outage to Atlantic City Electric (ACE) by visiting atlanticcityelectric.com, or to Jersey Central Power & Light (JCPL) by visiting firstenergycorp.com. Reporting a power outage through the utility company's website can help them locate and fix the source of the outage faster. Once you have reported the outage, the utility company will dispatch a crew to the area to assess the damage and work to restore power as quickly and safely as possible.
In some cases, your utility company may be able to provide you with a timeframe for when your power will be restored. It is important to report a power outage as soon as it happens and to unplug your appliances to prevent your electrical circuits from being overloaded when the power comes back on. Additionally, keep an eye on children and pets, as they may not be aware of the dangers associated with power outages, such as downed power lines.
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Report a downed power line
If you come across a downed power line, it is important to know what to do to ensure your safety and to report it promptly. Here is some information on how to report a downed power line and the relevant precautions to take.
Firstly, it is crucial to treat all downed power lines as energised and dangerous. Stay at least 30 feet away from any downed distribution lines and at least 100 feet away from downed transmission lines. If you are driving and your vehicle comes into contact with a power line, move away from the line if you can do so safely. If the vehicle cannot be moved, it is advised to stay inside until utility workers give you the go-ahead to exit.
In the event that you witness a downed power line, call 911 immediately to report the emergency. Provide the operator with the exact location, including whether it is at the front, side, or rear of the property. If there are any personal injuries or potential dangers, be sure to communicate this information as well. Additionally, you can instruct others to stay away from the area, maintaining a safe distance from any potentially energised objects.
For those with a communication disability, there is an option to report a downed wire using a TTY/TDD relay service. It is imperative that you never attempt to approach or move a downed power line under any circumstances. Always obey road closure signs and barricades, and avoid driving over or under damaged lines.
By following these safety guidelines and promptly reporting downed power lines, you can help ensure the well-being of yourself and others while enabling swift action from emergency services and utility companies.
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Prepare for a power outage
Power outages can be stressful, but there are several things you can do to prepare for them. Here are some tips to help you get ready and stay safe during a power outage:
Before a Power Outage
Make an emergency kit: Gather essential supplies, such as torches, spare batteries, blankets, first aid kit, non-perishable food, portable chargers, and water. Ensure everyone in your household knows where these items are kept.
Know your circuit breakers: Understand your home's electrical system by locating your circuit breakers and fuse boxes. This knowledge will help you check and address any potential issues during an outage.
Have a family plan: Discuss and develop an emergency plan with your household. This could include simple measures like keeping a fully charged power bank or a filled plastic-covered container with emergency supplies.
During a Power Outage
Keep your fridge and freezer doors closed: The Food Standards Agency (FSA) advises that keeping the doors closed can help maintain safe temperatures for up to four hours in a refrigerator and 24-48 hours in a freezer, depending on fullness.
Switch off appliances: Turn off electrical appliances that are not designed to run unattended, such as cookers, grills, hair straighteners, and electric fires. This will prevent them from turning on unexpectedly when the power returns and reduce the risk of electrical surges.
Use alternative lighting: Instead of candles or naked flames, use torches or flashlights to illuminate your space safely.
Reporting a Power Outage
If you experience an unexpected power outage, you can take the following steps:
- Contact your utility company: Find the customer service number or website for your utility provider and report the power outage. They are responsible for restoring power and may provide a timeframe for resolution.
- Call your distribution network operator (DNO): In some regions, you can call a dedicated number, such as 105, to reach your DNO, who owns and maintains the power lines to your home or business.
- Stay safe around power lines: If you spot a downed power line, stay away from it and call emergency services to report its location.
By following these steps, you can effectively prepare for and navigate through a power outage, ensuring the safety and well-being of yourself and your loved ones.
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Frequently asked questions
You should call your utility company.
Yes, all utility companies have a customer service line, but most utilities have a special number to call to report power outages.
If you see downed power lines, stay away and immediately call 911 before calling your utility company.
After reporting a power outage, turn your porch light on. This helps the crew visually confirm whether your address has had its power restored.
If the power outage is due to an unpaid, overdue balance, call Constellation's Customer Care at 855-465-1244.
